Course Title: Use targeted communication skills to build relationships
Part B: Course Detail
Teaching Period: Term2 2014
Course Code: MKTG5957C
Course Title: Use targeted communication skills to build relationships
School: 365T Global, Urban & Social Studies
Campus: City Campus
Program: C6126 - Advanced Diploma of Disability
Course Contact : Bronwyn Tanti
Course Contact Phone: +61 3 9925 9079
Course Contact Email:bronwyn.tanti@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Contact: Renee Costa
Contact phone: +61 3 9925 0886
Contact email: renee.costa@rmit.edu.au
Nominal Hours: 55
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Students are assumed to be experienced disability staff working in the disability or community services fields.
Course Description
In this course you will develop the knowledge and skills required to apply specific workpalce communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM403A Use targeted communication skills to build relationships |
Element: |
1. Communicate effectively with clients and staff |
Performance Criteria: |
1.1 Identify and use appropriate communication strategies to: |
Element: |
2. Contribute to the implementation of effective communication strategies |
Performance Criteria: |
2.1 Implement strategies to check on the effectiveness of communication with clients and colleagues |
Element: |
3. Use specific communication techniques to maintain constructive interaction |
Performance Criteria: |
3.1 Put in place strategies to develop a trusting relationship that will enable negotiation of communication barriers |
Element: |
4. Facilitate discussions |
Performance Criteria: |
4.1 Provide opportunities to fully explore all relevant issues |
Element: |
5. Identify communication strategies to build relationships with clients who are involuntary communicators or who present communication challenges. |
Performance Criteria: |
5.1 Identify and address specific communication barriers such as: |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
You will participate in workshop presentations, discussions and activities. The workshops will focus on the common themes of coordination and management of quality services for people with disabilities at individual and agency levels, advocacy, networking and communication in a time of change in the field, and work across the community and related sectors. There will be planned professional discussions with the teaching team undertaken in your workplace so that you can provide direct workplace evidence of your roles, responsibilities and work practices as they align with the requirements of this course and the program as a whole
Teaching Schedule
There are 10 workshops in 2014. Below are the workshops that will cover this course.
Workshop 1
March 2014
Program introduction - workshop schedule, assessment tasks and processes, study and work balance, workplace evidence
Workshop 2
May 1st 2014
Coordination of disability work including service delivery, particular client groups, current legislative and policy frameworks
Workshop 3
May 29th 2014
Coordination of disability work (cont.), scheduling and planning individual workplace appointments,
Workshop 10
11th December 2014
2014 Units review - presentation of workplace research projects, evidence examples, identifying own professional development via 2014 study, and 2015 planning
Learning Resources
Prescribed Texts
References
Other Resources
During sessions you will be directed to relevant sources of current information. These will include your own workplace policy and practice documentation, federal, state and local government legislation and regulatory frameworks and websites, and websites for local, national and international organisations and universities
Overview of Assessment
Assessment will be through a mix of in-class assessment, workplace based projects and a workplace assessment. A workplace assessment appointment will be undertaken once per year with each student to allow students to present and discuss workplace evidence.
Assessment Tasks
There will be four assessment tasks for this course. These tasks will also provide evidence across the other courses to be delivered in 2014.
1. Research and report: You will undertake a guided research, reflection and discussion on disability service delivery coordination and management in a time of change with the introduction and review of the National Disability Insurance Scheme (NDIS). Issues such as funding changes, quality of service delivery, staff roles and responsibilities and increased individual service delivery are critical and you will be required to reflect on how you, your teams and your service sites deliver supports to clients and, where appropriate, their families and carers.
2. Workplace assessment: your teacher/s will organise individual workplace appointments to occur in first and second semesters. These will be planned with you and the teacher in consultation. You will participate in planned targeted professional discussions and present workplace documentation and evidence on negotiated topics or in support of your other assessment task responses.
3. Workplace Project: Systemic Advocacy and Change - you will select a current issue in the disability or community sector. Working through a sequence of steps including identification and discussion of the origins of the issue, links to current policy and practice, research into the dimensions of the issue, solutions and strategies, and a "campaign" to advocate for change you will submit a written project, and deliver a presentation overview of your project.
4. Case Study: Completed in class
Assessment Matrix
A detailed assessment matrix will be available from the course teacher/s
Other Information
Assessment Tasks Submission Cover Sheet
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.
Attendance
It is strongly advised that you attend all workshops in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Feedback
You will receive verbal and written feedback by teacher on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your competency. Information regarding student feedback can be found at:http://www.rmit.edu.au/browse;ID=9pp3ic9obks7
Student Progress
Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. The Student progress policy can be found at:
http://www.rmit.edu.au/browse;ID=vj2g89cve4uj1
Special consideration Policy (Late Submission)
All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Information regarding application for special consideration can be found at: http://www.rmit.edu.au/browse;ID=g43abm17hc9w
Academic Integrity and Plagiarism
RMIT University has a strict policy on plagiarism and academic integrity. For more information on this policy go to Academic Integrity Web site: http://www.rmit.edu.au/browse;ID=kw02ylsd8z3n
Course Overview: Access Course Overview