Course Title: Develop, implement and promote effective workplace communication

Part A: Course Overview

Program: C6141

Course Title: Develop, implement and promote effective workplace communication

Portfolio: BUS

Nominal Hours: 80.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Course Contact: Robert Sheen

Course Contact Phone: +61 3 9925 5759

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to apply higher level communication skills that underpin effective workplace operations.

The high level communication skills described in this unit may be applied across a range of workplace contexts involving development, application and evaluation of communication strategies to effectively address identified client needs and promote the organisation. 

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCOM504B Develop, implement and promote effective workplace communication


1. Contribute to the development of effective communication strategies

2. Represent the organisation to a range of groups

3. Facilitate group discussions

4. Facilitate work group interaction

5. Use specific communication techniques to assist in resolving conflict

6. Produce quality written materials

7. Conduct interviews

Learning Outcomes


Overview of Assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In order to demonstrate competency in this unit, you must provide evidence of the ability to:

* establish and maintain an appropriate network of clients
* incorporate the requirements of specific groups in all client service work
* communicate professionally with other professionals
* work effectively with clients and service providers
* assess cultural communication protocols
* demonstrate application of skills in
  self-reflection
  principles and practices of client service delivery
  effective workplace writing
  effective presentation techniques
  effective communication techniques
      effective interviewing
  effective group management processes
  conflict resolution and negotiation
* use relevant information technology effectively in line with work health and safety (WHS) guidelines.

Context for assessment

Assessment must ensure:

* competency is demonstrated using evidence of specified essential knowledge and skills
* competency is demonstrated in the workplace or in a simulated workplace and under the normal range of workplace conditions
* evidence is collected on more than one occasion and includes communications with individuals and groups.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.

You should take note of all feedback received and use this information to improve your learning effectiveness and final performance in the course.

Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.