Course Title: Support workplace coaching and mentoring

Part A: Course Overview

Program: C6143

Course Title: Support workplace coaching and mentoring

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet or Workplace

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Course Description

This unit covers promotion and support for coaching and mentoring in the organisation. It includes developing a coaching/mentoring strategy, establishing a coaching/mentoring framework, implementing and supporting coaching/mentoring, monitoring coaching and mentoring arrangements and consolidating opportunities for further coaching/mentoring.

In practice, supporting workplace coaching and mentoring in the organisation may overlap with other generalist or specialist public sector work activities such as acting ethically, complying with legislation, providing client service, leading a group, developing policy.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

PSPGOV506A Support workplace coaching and mentoring


1. Develop coaching/mentoring strategy

2. Establish a coaching/mentoring framework

3. Implement and support coaching and mentoring

4. Monitor coaching and mentoring arrangements

5. Consolidate opportunities for further coaching and mentoring

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • applying legislation, regulations and policies relating to workplace coaching and mentoring
  • undertaking research and analysis
  • planning
  • networking
  • using effective communication with a diverse workforce including active listening, giving and receiving feedback
  • responding to diversity, including gender and disability
  • applying procedures relating to occupational health and safety and the environment in the context of workplace coaching and mentoring

Knowledge Evidence

To complete the unit requirements safely and effectively, you must confirm knowledge and understanding of:

  • legislation, regulations, policies, procedures and guidelines relating to workplace coaching and mentoring including privacy and freedom of information
  • equal employment opportunity, equity and diversity principles
  • codes of ethics
  • code of conduct
  • policy and procedures for specific environment
  • human resource strategies that link to a coaching/mentoring strategy
  • strategic goals and direction/plan
  • principles and practices of coaching and mentoring that need to be addressed in the organisational strategy
  • coaching/mentoring methodologies and strategies
  • public sector legislation such as occupational health and safety and the environment in the context of workplace coaching and mentoring

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities associated with coaching and mentoring and include:

  • organisational policies and procedures for managing networks
  • interaction with others
  • case studies and, where possible, real situations.  

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.