Course Title: Manage employee relations

Part A: Course Overview

Program: C6143

Course Title: Manage employee relations

Portfolio: BUS

Nominal Hours: 60.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T Vocational Business Education

Face-to-Face or Internet

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Course Description

This unit describes the skills and knowledge to develop and maintain a positive and productive workplace environment. It covers all aspects of employee relations impacting on managers at the strategic level.

It applies to individuals who are non-specialist human resource managers and covers a broad range of employee relations activities.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBHRM604 Manage employee relations


1 Implement employee relations strategy and policies for own work area

2 Build and maintain a productive culture

3 Resolve employee relations problems

4 Manage diversity

Learning Outcomes

Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • consult with relevant stakeholders to develop, implement, monitor and review employee relations strategies and policies including:
  • diversity
  • recruitment
  • induction
  • training and development
  • performance management
  • develop an employee relations risk management strategy
  • negotiate employment awards, agreements and contracts
  • maintain high standards of performance in respect to equal opportunity and the management of diversity
  • manage conflict and early intervention in respect to employee grievances and problems.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • identify human resource specialist assistance requirements
  • describe the principles of relevant industrial agreements
  • determine key result areas of the organisation
  • outline organisational plans (strategic, tactical and operational) for human resource planning
  • identify and summarise organisational policies relating to balancing family/work relationships
  • outline external and internal organisational support services for employees
  • explain performance measurement systems utilised within the organisation
  • outline relevant legislative and regulatory requirements
  • outline staff development strategies
  • explain unfair dismissal rules and due process.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce development – human resource development field of work and include access to:

  • organisational strategic and operational plans
  • workplace policies and procedures
  • legislation, regulations, codes of practice and industrial awards relevant to the business
  • business technology
  • interaction with others.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.