Help with Document Delivery

Troubleshooting

I’m having problems logging in

You may be having problems with your RMIT network (NDS) login. Contact the IT Service Desk or phone +61 3 992 58888.

I’ve logged in but I’m not able to search any library catalogues

Your Document Delivery user record needs to be updated. Contact Document Delivery.

I can’t view the document I’ve requested

There are two possibilities:

  1. Document may have been deleted. Your document is available for 10 days only from the date of first viewing, so you should print it if you need to access it beyond that time.
  2. Your document may not be ‘available online’. Contact Document Delivery to report the problem. Your document will be emailed to you.

Frequently asked questions

How will I know when my request arrives?

An email alert will advise you. You can also log in to Document Delivery to check the status of your request.

What does ‘Not Located/Contact ILL Staff’ mean?

The holding library has not been able to send the item we have requested on your behalf. This could happen for many reasons: the item may be out on loan, in demand, lost, or edition held may be different from the one you have requested. We will investigate alternative suppliers and request the item again. Please contact Document Delivery for further information about your request.

How do I renew an item I have on loan through Document Delivery?

Use the Renew icon. The current due date will display allowing you to enter your desired due date. You will need to wait for a response from the supplying library.

Ask a question or report a problem

If you haven’t found the solution to your problem, contact Document Delivery or complete the form below.

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