07 August 2015

Ask, share and talk IT

If you’ve sought online help from brand name companies like Apple, Telstra, AGL and the banks, chances are you’re familiar with peer or crowd support communities.

It’s the online customer service model that harnesses the power and knowledge of customers to help others source information and support themselves - 24/7.

To test demand for this self service option at RMIT, ITS has launched the myTechCommunity.

Staff and students are encouraged to visit the community to find answers and share information about all things IT - from simple things like getting connected, to tips on making the most of learning, teaching and research systems. The Service and Support Centre team will be on hand to moderate and oversee community discussion as well as ensure the accuracy of content.

Results from the service will provide valuable insights into how a peer support community could benefit other groups across RMIT.

Visit the myTechCommunity today and get involved in the conversation.