Induction and service standards
The ARG has prepared a suite of publications to assist staff through the induction process and to ensure clarity around our standards of service.
ARG Service Standards
There are two related documents, one is to inform ARG staff and the other is to ensure our clients and colleagues know what to expect when working with the ARG.
Please familiarise yourself with these documents as they underpin the work we do.
- ARG Service Standards – information for our clients and colleagues.
- Our Service Standards and Helpful Hints – a guide for ARG staff.
ARG Guides to Induction
The ARG is committed to a transparent and comprehensive induction for all staff.
These guides are intended to help new staff and their supervisor/manager in developing an informative and interesting start to working in the ARG.
- ARG Staff Induction – a guide for new staff
- ARG Staff Induction – a guide for managers and supervisors.
If you have a query about these publications, please contact the Office of Student Administration.