Learning and Teaching Investment Fund 2012

Summary of projects

Project title

Mangement Information System Stage 1. Student Feedback cube development resourcing.

Project leaders

  • David Breese

Project team

  • Tim Brennan
  • Frederic Trong
  • David Bellchambers
  • Niall Ridge

Project summary

The MIS Stage 1 Project has been tasked with the delivery of a number of key management reports through the SAP Bi7 data warehouse.

The purpose of this project is to review the current process for the production of various student feedback surveys administered by the Survey Services Centre, and to identify opportunities to reduce manual effort, improve data quality and increase the timeliness, accuracy and flexibility of reporting. Specifically, this is to be achieved through recommending business process improvements, and the use of the SAP Data Warehouse and Business Intelligence tools.

The Survey Services Centre (SSC) is part of RMIT Policy and Planning. The Centre’s activities include administering student feedback surveys and providing accurate and timely analyses of the surveys through various reporting to relevant staff with responsibility for improving the student experience. The survey results are linked to annual performance reporting and improvement processes, such as program annual review, school and college plans, and RMIT business plan. Student feedback is used by academic staff and their supervisors as part of the process of evaluating and enhancing teaching effectiveness and to inform promotion and probation decisions.


The MIS Student Feedback project was able to fulfil on all its deliverables and within budget. A key benefit of the documentation is that it clearly highlights current business processes and areas where data and process improvement can be made. The documentation has been provided to the Manager Survey Services Centre for review and action. The documentation will also inform the BI project on student survey requirements for development in the new system.

Within the scope for the project the following key outcomes were achieved:

  • Business Requirements document with recommendations for data and process improvement,
  • Student Feedback BW Blueprint detailing a solution for implementation within a Business Warehouse environment;

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