Getting help with computers in the Library

Help is available for problems with BookIt, computers or assistive technology in the Library.

Booking problems

Get in touch with Library staff at the service desk or via Ask a Librarian if you need help with:

  • Making or canceling a booking
  • Re-allocating forfeited bookings
  • Extending booking times (subject to availability)

Software, hardware and network access help

Help is available from the IT Service Desk staff at each Library site, or online via the myTechSupport.

Assistive technology help

For hardware problems, please ask any Library attendant or staff at one of the Library service desks for help. You can also call us on 9925 2020 with your location, and someone will come to help you.

For software problems, please contact IT Service Desk via myTechSupport form or call 9925 8888.

To access the assistive technology programs on Library computers, you need to register with the Disability Liaison Unit. Talk to the Disability Liaison staff if you need training, or if you are unsure which assistive technology program is best for you.