01 December 2014

IT services over the summer period

Our Service and Support Centre handles all IT phone, online and face to face customer enquiries. Over Christmas and the summer period, support will be available at different times.

ITS will continue to remotely monitor critical systems and services during the University shutdown period.

Over Christmas - 25 December to 1 January

  • Telephone support will be available up 12.00 noon on Wednesday 24 December and reopen at 8.00 am Friday 2 January
  • Switchboard will close at 12.00 noon on Wednesday 24 December and reopen at 8.30 am Friday 2 January 2014
  • myTechSupport will continue to be available for you to submit online enquires from wherever you are. We will respond to all online queries when we re-open on Friday 2 January
  • AV Support and AV Events will close at 12.00 noon on Tuesday 24 December and reopen 8:30 am Friday 2 January 2014
  • AV loans will be available to staff up until 12.00 noon on Wednesday 24 December and reopen at 9.00 am Monday 5 January.

Please note: During the current renovations to the AV Loans office in Building 8 up until 27 January, a temporary office will be set up around the corner in Building 8.7.67 - just ring the doorbell for assistance.

Summer operating hours

During the low-peak times of summer, the following operating hours will be in effect:

Service and Support Centre - 1 December to 15 February:

Phone support

  • 8.00 am to 6.00 pm (AEST) Monday to Friday

Switchboard

  • 8:30am to 5:30pm (AEST) Monday to Friday

AV loans

  • 9.00am to 5.00pm (AEST). Note: As above, AV loans will NOT be open on Friday 2 January

Walk-up support - 1 December to 1 January:

Apart from during the University shutdown period, staff and students can visit walk-up support services at the following times in December:

  • Swanston Academic Building (SAB) - Monday to Friday - 9am to 5pm
  • Bundoora Library - Closed
  • Brunswick Library - Closed
  • Swanston Library - Closed
  • Swanston Lab (8.3) - Closed

IT service points - Friday 2 January to Sunday 15 February 2014:

As of January 2015, the walk-up support areas commence summer operating hours as follows:

  • Swanston Academic Building (SAB) - Monday to Friday - 9am to 5pm
  • Bundoora Library - Monday, Wednesday, Friday - 9am to 5pm
  • Brunswick Library - Tuesday, Thursday - 9am to 5pm
  • Swanston Library - Monday to Friday - 9am to 5pm
  • Swanston Lab (8.3) - Monday to Friday - 9am to 5pm

View the IT Service Desk web page for details.

To keep up to date on service interruptions, view the IT service status web page.

[Source: Linda Schalken, ITS]