RMIT Security FAQs

Frequently Asked Questions

What services does RMIT Security provide?

RMIT Security provides the following services to RMIT University’s onshore campuses:

  • Twenty-four-hour campus patrol
  • Provision of after-hours access cards for RMIT staff (part-time, full-time and sessional staff) and students (part-time and full-time students)
  • Management of security systems, including a Closed Circuit Television (CCTV) system
  • Collection and analysis of criminal activity statistics on campus
  • Coordination of investigations into any criminal activity on campus
  • Provision of on and off-campus training on how to increase personal safety
  • Operation of the University’s locking system.

For more information, go to the About RMIT Security web page.

What are RMIT Security’s hours of operation and where are they based?

Please visit the Contact RMIT Security web page for phone numbers and locations.

How do I apply for an after-hours access card?

Both students and staff are eligible for after-hours access cards – also known as security access cards – which provide secure, after-hours access to nominated RMIT buildings. For more information about how to apply for an after-hours access card, visit the Security access cards web page.

Who should I contact if I have an issue to raise about a member of RMIT Security?

Please contact Patrick Healy, Senior Manager, Security.

What is considered to be an on-campus emergency?

An emergency is an event (actual or imminent) which in any way endangers or threatens to endanger the safety or health of any person; or destroys or damages, or threatens to destroy or damage, any University property.

Emergencies that may occur within a University environment include:

  • armed intrusion
  • threats
  • gas leaks/ chemical spills
  • persons trapped in lifts
  • medical emergencies
  • public disorder
  • minor/major fires.

Who do I contact in the event of an emergency on campus?

For emergencies on the following onshore campuses – Brunswick, Bundoora and City – phone the RMIT Security emergency number:

  • Ext. 53333 (Internal phone call)
  • Phone: 9925 3333 (External phone call).


If you are unable to get through, phone Ext 0 -000 (if dialing from within RMIT) or 000 (if not calling from an RMIT phone) and request the service: Police, Fire Brigade, Ambulance.

In the event of a medical emergency:

  • Contact the nearest first aider If necessary, call an ambulance on 0-000 (if dialing from within RMIT) or 000 (if not calling from an RMIT phone)
  • If an ambulance is called, notify Security on Ext. 53333 to facilitate ambulance access on to campus.


For emergencies on the Hamilton campus:

  • Dial Ext. 53333 (Security) OR (03) 5572 5740 OR Mobile 0418 301 875 OR Emergency Staff contact number, 0407 041 210.
  • If there is no answer on any of the above numbers, dial 000 and ask for the emergency service required.


In the event of a medical emergency:

  • Contact the nearest first aider
  • If necessary, call an ambulance on 000.

If an ambulance is called, notify Security on Ext. 53333 OR (03) 5572 5740 or Mobile number 0418 301 875 to facilitate ambulance access on to campus.

I have just witnessed a robbery on campus. What do I do?

If you have witnessed a robbery of either someone’s personal property or RMIT-owned property, contact RMIT Security on your campus who report the theft to the Police and compile an incident report.


I have been robbed on campus. What do I do?

If you have been robbed on campus, please contact RMIT Security on your campus. RMIT Security will compile an incident report and advise on how to contact the Police to report the robbery.

I am a staff or a student and I use a wheelchair. Who do I contact if I am in an RMIT building, the lifts malfunction and I am unable to vacate the building?

Please dial RMIT Security’s emergency number on extension 53333 (internal - please note that there are emergency phones on every level of every building) or 9925 3333 (if you cannot access the emergency phone on your level and are using a mobile phone).

RMIT Security will assess your situation and determine what service to call upon – either an Ambulance – if you urgently need access to medication that you have in another location – or the Fire Brigade if you need assistance with vacating the building.

Under no circumstances, do not allow a member of staff or students to attempt to carry you out of the building. They are not equipped to deal with such a situation and could injure you and/or themselves..