Dr Ross Smith

Position

CS Sessional

School /
Work Unit

Business IT & Logistics

Contact Details

No Phone

Location

City campus

College/Portfolio

College of Business

Professor Ross Smith

Ross Smith is a Professor in the School of Business Information Technology, RMIT University, Melbourne Australia, working at the City Campus. Since completing his doctoral studies in computational physics, in 1977, he has been a member of faculty at the Australian National University, Swinburne University of Technology, Deakin University and, since January 2007, at RMIT University.

Ross has taught widely across the curriculum in areas such as systems analysis and design, supply chain management, software engineering, systems implementation, and software project management.

During the mid 1980's Ross took a break from university life and worked for the Defence Science and Technology Organisation (DSTO), with particular responsibilities in the areas of logistic systems analysis and computer simulation.

Ross has researched and published widely in systems methodologies, requirements engineering, and knowledge management. Much of this research has sought to apply and further develop systems thinking to tackle the sort of messy, ill-structured problems which real life presents to managers, of all kinds and at all levels. Research has centred on systems ideas, developed originally at Lancaster University (UK), now broadly classified as "Soft Systems Methodology" (SSM). In recent years these ideas have been applied to strategic decision making in the context of supply chain management, and requirements engineering. Research in the area of knowledge management has focussed on knowledge transfer via web-based self-support systems, and on the role of communities of practice in organisational knowledge work.

 

Qualifications

  • Bachelor of Science (Hons 1) (Theoretical Physics), The University of Melbourne
  • PhD (Computational Physics), The University of Melbourne
  • Graduate Diploma (Computing Studies), CCAE

Professional Memberships

  • Member, Association for Information Systems
  • Member, Association for Computing Machinery (ACM)
  • Member, Australian Computer Society
  • Affiliate, Institution of Electrical and Electronic Engineers


Note: 2002 - 2004: Secretary, Australasian Chapter, Association for Information Systems

Selected Publications

Over 120 papers in Information Technology, Defence Science/Decision Support and Computational Physics, including the following post-2000 publications:

Textbooks

  • J. Richardson, G. Grob, V. Kamay, A. Petts, R. Smith and J. Tolson, “Computing for Business Success” (2nd Edition), Pearson Education Australia, 2008, ISBN 978-1-4425-0184-3

Book Chapters

  • V.A. Cooper, S. Lichtenstein and R. Smith, "Web-based Self-Service Systems for Managed IT support: Service Provider Perspectives of Stakeholder – Based Issues", in "Self-Service in the Internet Age", edited by D. Oliver, C. Romm-Livermore and F. Sudweeks, Springer-Verlag, 2009, ISBN 978-1-84800-206-7, pp 231-256
  • G. Koeglreiter, L. Torlina and R. Smith, "Reaching beyond the 'boundaries': Communities of Practice and Boundaries in Tertiary Education", in "Communities of Practice: Creating Learning Environments for Educators", Edited by Chris Kimble, Paul Hildreth and Isabelle Bourdon, Information Age Publishing, 2008, ISBN 978-1-59311-863-1, pp 163-189
  • R. Smith, D. Mackay, G. Altmann and L. Merlo, "The Application of Soft Systems Methodology to Supply Chain Management", in "Supply Chain Management: Issues in the New Era of Collaboration and Competition", Edited by W.Y.C. Wang, M.S.H. Heng and P.Y.K.Chau, Idea Group Inc. Publishers, Hershey, PA U.S.A., 2006, ISBN 1-59904-232-0, pp 254-285

Refereed Journal Articles

  • V. Cooper, S. Lichtenstein and R. Smith, "Successful Web-based IT Support Services: Service Provider Perceptions of Stakeholder-oriented Challenges", International Journal of E-Services and Mobile Applications, 2009, 1, No. 1, pp 1-20
  • R.Smith, D.Mackay, D.Holt and D.Challis, “Expanding the Realm of Best Practices in Cooperative Industry–Based Learning in Information Systems and Information Technology: An Inter-Institutional Investigation in Australian Higher Education”, Asia-Pacific Journal of Cooperative Education, 2008, 9(2), pp 73-80
  • R. Smith, D. Mackay, D. Challis and D. Holt, "Seeking Industry Perspectives to Enhance Experiential Education in University-Industry Partnerships: Going Beyond Mere Assumptions", Asia-Pacific Journal of Cooperative Education, 2006, 7 No 2, pp 1-9
  • V. Cooper, S. Lichtenstein and R. Smith, "Knowledge Transfer in Enterprise Information Technology Support using Web Self-service Systems", International Journal of Technology Marketing, 2006, 1 No 2, pp 145-170
  • G. Koeglreiter, R. Smith and L. Torlina, "The Role of Informal Groups in Organisational Knowledge Work: Understanding an Emerging Community of Practice", International Journal of Knowledge Management, 2006, 2 No 1, pp 6-23
  • S. Keller, R. Smith, S. Howard and J. Carroll, "Altered Images: The Relations between Design Representations and Design Practice", Australian Journal of Information Systems, 2005, 12 No 2, pp 164-177
  • D. Holt, D. Mackay and R. Smith, "Developing Professional Expertise in the Knowledge Economy: Integrating Industry-based Learning with the Academic Curriculum in the Field of Information Technology", Asia-Pacific Journal of Cooperative Education, 2004, 5 No 2, pp 1-11
  • P. Joyce, R. Smith and K. Hodges, "Information Systems Development Contracts: An Exploratory Study of Australian Legal Practitioners' and Information Systems Professionals' Perceptions", Australian Journal of Information Systems, 2003, 10 No 2, pp 60-69
  • G. Gencoglu, G. Altmann, R. Smith and D. Mackay, "Using Soft Systems Methodology to address Supply Chain Management Problems", Australian Journal of Information Systems, 2002, 9 No 2, pp 49-56
  • P. Kuruppuararachchi, P. Mandal and R. Smith, "IT Project Implementation Strategies for Effective Changes: A Critical Review", Logistics Information Management, 2002, 15, No 2, pp 126-137
  • J. Fabre, S. Howard and R. Smith, "Designing the Temporal Aspects of the User Interface: Views from the Coal Face", Journal of Research and Practice in Information Technology, 2001, 33(1), pp 54-67
  • J. Fabre, S. Howard and R. Smith, "Designing Time at the User Interface", Behaviour and Information Technology, 2000, 19(6), pp 451-463

Refereed Conference Papers

  • J. Richardson, R. Smith, J. Lenarcic, R. McCrohan and R. O’Hare, “The emergence of social networking through communal annotations of an e-book system”, Submitted to Ascilite 2010, Sydney N.S.W, 5-8 December 2010
  • G. Koeglreiter, R. Smith and L. Torlina, “Theory Building in Action: Structured-Case with Action Interventions”, Submitted to the 5th Information Systems Foundations Workshop: Theory Building in Information Systems, Canberra A.C.T, 30 September – 1 October 2010
  • R. Barrow, J. Carroll and R. Smith, "Towards an Integrated Model of ISDM Tailoring", in Proceedings of the 20th Australasian Conference on Information Systems, Monash University, Melbourne, Australia, 2-4 December 2009, pp 121-131
  • C. Unnithan, R. Smith and B. Fraunholz, "Maximising the Benefits of Radio Frequency Identification Technology (RFID) Integration in Clinical Contexts: a Linear Conduit", in Proceedings of The Health Informatics Conference (HIC 2009), National Convention Centre Canberra, 19-21 August 2009, pp 200-205
  • G. Koeglreiter, L. Torlina and R. Smith, “Bridging Thought Worlds of an Academic CoP and IT Support,” in Proceedings of the 19th Australasian Conference on Information Systems, Christchurch, New Zealand, 3-5 December 2008, pp 502-512
  • C. Unnithan, R. Smith and B. Franholz, “Developing a Process Model for Deployment of Radio Frequency Identification Technology (RFID) in Hospitals: An Action Research Framework”, Proceedings of the International Association for Development of the Information Society (IADIS) International Conference: Informatics 2008, Amsterdam, The Netherlands, 22-27 July 2008, pp 43-50
  • V. Cooper, S. Lichtenstein and R. Smith, "Understanding Knowledge Transfer in Web-based B2B IT Support", Proceedings of the 18th Australasian Conference on Information Systems (ACIS07), Toowoomba, Queensland, Australia, 5-7 December 2007, pp 17-27
  • R. Barrow, J. Carroll, R. Smith and K. Frampton, "The Application of an Information Systems Development Methodology in Practice - an Exploratory Study", Proceedings of the 11th Pacific Asia Conference on Information Systems (PACIS07), Auckland, New Zealand, 3-6 July 2007
  • D. Challis, R. Smith, D. Mackay and D. Holt, "Conceptualising Best Practices in Cooperative Industry-based Learning in Information Systems and Information Technology: An Inter-institutional Investigation in Australian Higher Education", Proceedings of the 15th World Conference on Cooperative Education, Singapore, 26-29 June 2007
  • V. Cooper, S. Lichtenstein and R. Smith, "Enabling Successful Web-based Information Technology Support for Enterprise Customers: A Service Provider Perspective of Stakeholder-based Issues", Proceedings of the 20th Bled eConference, eMergence: Merging and Emerging Technologies, Processes and Institutions, 4-6 June 2007, Bled, Slovenia
  • C. Unnithan, R. Smith and B. Fraunholz, "Critical Success Factors for Mobile CRM: A Research Framework", in "Managing Worldwide Operations and Communications with Information Technology", M. Khosrow-Pour (Editor), Proceedings of the Information Resources Management Association Conference (IRMA07), Vancouver, Canada, 19-23 May 2007, pp 261-264
  • W. Reyes, R. Smith and B. Fraunholz, "Agile Approaches to Software Maintenance – an Exploratory Study of Practitioner Views", in "Managing Worldwide Operations and Communications with Information Technology", M. Khosrow-Pour (Editor), Proceedings of the Information Resources Management Association Conference (IRMA07), Vancouver, Canada, 19-23 May 2007, pp 265-269
  • G. Koeglreiter, R. Smith and L. Torlina, "Knowledge Interfaces: An Informal CoP faced with Formal Boundaries", Proceedings of the Australian Conference for Knowledge Management and Intelligent Decision Support (ACKMIDS06), Melbourne, Australia, 11-12 December 2006
  • L. Nguyen, B. Fraunholz, S. Salzman and R. Smith, "Students' Performance and Perception linked to the use of Group and Audience Response Systems (GARS) in Large Classes", Proceedings of CollECTeR 2006 Conference, Adelaide, Australia, 9 December 2006
  • V. Cooper, S. Lichtenstein and R. Smith, "Enabling Web-based Self-service Systems and the Transfer of Information Technology Support Knowledge to Enterprise Customers: A Critical Success Factor Study from the Support Organisation Perspective", Proceedings of the 17th Australasian Conference on Information Systems (ACIS06), Adelaide, Australia, 6-8 December 2006
  • J. Carroll, B. Rowlands, C. Standing, K. Frampton and R. Smith, "A Framework for Redesigning Information Systems Development Methodologies to enhance Global Information Infrastructure", CD-ROM/Online Proceedings of the European and Mediterranean Conference on Information Systems (EMCIS) 2006, 6-7 July, Costa Blanca, Alicante, Spain. Editors: Professor Zahir Irani, Mr Omiros D. Sarikas, Professor Juan Llopis, Dr Reyes Gonzalez, Dr Jose Gasco, ISBN: 1-902316-46-0. URL: http://uxisweb1.brunel.ac.uk/iseingsites/EMCIS/EMCIS2006/Proceedings/Contributions/C31/CRC/JBEMCISfinal.pdf
  • V. Cooper, S. Lichtenstein and R. Smith, "Emerging Issues in After-sales Enterprise Information Technology Support Using Web-based Self-service", Proceedings of the 16th Australasian Conference on Information Systems (ACIS05), Sydney, Australia, 30 November - 2 December 2005, pp 53.1-12
  • V. Cooper, S. Lichtenstein and R. Smith, "Towards Successful Knowledge Transfer in Web-based Self-service for Information Technology Services", Proceedings of the Pacific Asia Conference on Information Systems (PACIS2005) July 2005, pp 506-520
  • D. Mackay, R. Smith, D. Challis and D. Holt, "Beyond Assumptions: Seeking industry perspectives to enhance experiential education in university-industry partnerships", Proceedings of the 14th World Conference on Cooperative Education, Boston, Massachusetts U.S.A., 14-17 July 2005, pp 51.1-14
  • G. Koeglreiter, R. Smith and L. Torlina, "Identification of an Emerging Community of Practice in a Knowledge Workplace", Proceedings of the Australian Conference for Knowledge Management and Intelligent Decision Support (ACKMIDS04) Melbourne, Australia, 29-30 November 2004 (Published 2005), pp 197-208
  • R. MacDonald and R. Smith, "Towards Interface Specification and Design Guidelines to raise User Awareness of Application Security", Proceedings of the Australian Workshop on Requirements Engineering (AWRE04) Adelaide, Australia, 6-7 December 2004 pp 8.1-13
  • M. Crofts, R. Smith,and B. Fraunholz, "Global Software Development: The Next RE Frontier?", Proceedings of the Australian Workshop on Requirements Engineering (AWRE04) Adelaide, Australia, 6-7 December 2004 pp 12.1-12
  • S. Keller, R. Smith, S. Howard and J. Carroll, "Altered Images: The Relations between Design Representations and Design Practice", Proceedings of the 15th Australasian Conference on Information Systems (ACIS04) Hobart, Australia, 1-3 December 2004 (Paper 57)
  • B. Hill and R. Smith, "An Investigation of the Development of Navigation Design Guidelines for Online Educational Applications Delivery to a Primary School Audience", Proceedings of the 14th Australasian Conference on Information Systems (ACIS03) Perth, Australia, 26-28 November 2003 pp 1-11
  • D. Holt, D. Mackay and R. Smith, "Educating for Professional Capability in the Field of Information Technology: Integrating Industry-based Learning with the Academic Curriculum", Proceedings of the 13th World Conference on Cooperative Education, Rotterdam, The Netherlands, 27-29 August 2003 pp 1-15
  • G. King and R, Smith, "An Exploratory Comparison of SSM and Soft SD Approaches to a Consultancy Workshop", "Managing Complex Systems", Proceedings of the 8th Australian and New Zealand Systems Conference, Mooloolaba, Queensland, 10-12 December 2002 pp 249-265
  • R. Smith, D. Mackay, G. Altmann and G. Gencoglu, "Using SSM to improve Supply Chain Management Effectiveness", in Proceedings of the Seventh International Conference of the UK Systems Society, "Systems Theory and Practice in the Knowledge Age", Edited by G. Ragsdell et al., Kluwer Academic/Plenum Publishers, New York 2002 pp 87-96
  • G. Gencoglu, G. Altmann, R. Smith and D. Mackay, "Using Soft Systems Methodology to address Supply Chain Management Problems - Proof of Concept", Proceedings of ANZSYS 2001, Perth, Australia, November 2001 pp 40-50
  • K. Hodges, P. Joyce and R. Smith, "Information Systems Development Contracts: An Exploratory Study of Australian Legal Practitioners’ and Information Systems Professionals’ Perceptions", Proceedings of the Pacific Asia Conference on Information Systems (PACIS2001) June 2001 p 336
  • P.J. Houlihan, R. Smith and R.B. Watson, "Knowledge Representation within Soft Systems Methodology: Some Observations on the Application of Nonmonotonic Logic to Soft System Methodologies Models", Proceedings of the 11th Australasian Conference on Information Systems (ACIS00) December 2000 p 38
  • P.R. Kuruppuarachchi, P. Mandal and R. Smith, "Technology Introduction in a Systemic Context for IT Project Success", Proceedings of International Conference on Systems Thinking in Management (ICSTM2000) 8-10 November 2000, pp 329-334
  • J.A. James, H.Tuan Anh and R. Smith, "A Framework to place Cross-cultural Case Study Research in an Information Systems Action Research Context", Proceedings of International Conference on Systems Thinking in Management (ICSTM2000) 8-10 November 2000, pp 269-275

Reports

  • J. Cybulski, D. Holt, S. Segrave, D. O’Brien, J. Munro, B. Corbitt, R. Smith, M. Dick, I. Searle, H. Zadeh, P. Sarkar, M. Keppell, D. Murdoch and B. Bradley, “Building academic staff capacity for using eSimulations in professional education for experience transfer”, Australian Learning and Teaching Council Project, July 2010:
    • CG8-711 Final Project Report
    • CG8-711 A Guide to Designing, Developing, Using and Evaluating eSimulations for Professional Learning in Australian Higher Education

Non-refereed Articles in a Professional Journal

  • D. Mackay and R. Smith, "Engaging Industry to Enhance University Education in ICT", Information Age, April/May 2007, pp 60-61
  • P.R. Kuruppuarachchi, P. Mandal and R. Smith, "Recipe for success: an integrated approach", Australian Project Manager, June 2005, 25 No 2, pp 15-17
  • D. Mackay, R. Smith and D. Holt, "Leadership grows through Workplace Learning", Information Age, April/May 2005, pp 55-56

Editorships

  • Proceedings of the Tenth Australian Workshop on Requirements Engineering, Deakin University, 22 November 2005, Editors: K. Cox, J.L. Cybulski, L. Nguyen, J.W. Lamp and R. Smith, ISBN 1 74156 029 27
  • Proceedings of the Seventh Australian Workshop on Requirements Engineering, Deakin University, 2-3 December 2002, Editors: J.L. Cybulski, L. Nguyen, J.W. Lamp and R. Smith, ISBN 0 7300 2566
  • Proceedings of the International Conference on Systems Thinking in Management, Deakin University 8-10 November 2000, Editors: G. Altmann, J. Lamp, P.E.D. Love, P. Mandal, R. Smith and M. Warren, ISBN 0 646 40478 4

Grants

  • ALTC Competitive Grant Scheme
    Building Academic Staff Capacity for using eSimulations in Professional Education for Experience Transfer (with Deakin University, Charles Sturt University and RMIT University (Brian Corbitt, Ross Smith, Martin Dick, Ian Searle, Hossein Zadeh)) – 2008: $218,433
  • Australian Computer Society
    Industry Based Learning Programs (with D. Mackay) – 2006: $5,000
  • School of Management Information Systems Grant
    Using soft systems methodology to front-end the analysis and design of supply chain management systems - proof of concept (with G. Altmann and D. Mackay) – 2000: $1,650
  • Deakin University, Faculty of Business and Law Grant
    Theory Builder - Proof of Concept – 2000: $5,500
  • Deakin University Bridging Research Grant
    Theory Builder: An approach and tool to support sequential data analysis – 2000: $20,000
  • National Teaching Development Grant
    The Software Engineer's Apprentice (with M. Creek) - 1998: $45,942
  • Australian Research Council (Small Grant)
    Theory Builder: A Behavioural Perspective on Modelling and Improving Systems Development (with S. Howard) – 1994: $14,000

Awards

  • Carrick Australian Award for University Teaching Citation for Outstanding Contributions to Student Learning (with C. Chan) – 2006: (including award of $10,000)
  • Deakin University Award for Teaching Excellence (with C. Chan) - 2006 (including award of $5,000)
  • Deakin University, Faculty of Business and Law
    Outstanding Contribution to Marketing and Strategic Positioning (with J. Carmichael, C. Morrison and D. Wilde) – 2005 (including award of $1000)
  • Deakin University, Faculty of Business and Law
    Outstanding Contribution to Teaching and Learning (Team) (with C. Chan) 2005 (including award of $1000)

Additional Information

http://www.eternal-echo.net/rsmith/