You asked, we delivered

Check out how we have used your feedback to improve our services to you.

Your feedback in action

Getting a job

You asked

We delivered

“I need more help finding part-time work.”

Jobs on Campus connects students with part-time employment in various roles and portfolios across RMIT. You can get access to casual and contract work, internships and Work Integrated Learning placements, as well as employability skills training.

“I’m not sure where to look for jobs and how to become more employable.”

We’ve opened the Job Shop in Building 10, Level 4. It’s the place to go for resume checking, speed networking with recruiters, job search help and more.

“I want opportunities to connect with industry professionals before I graduate.”

We’ve made our industry mentoring program more accessible than ever. There are now four mentoring options to suit your career goals and you can sign up anytime throughout the year.

Studies

You asked

We delivered

“Can I submit more of my assessments online?”

So far in 2015, approximately 80 per cent of courses use e-submission.

“I submit my assessments online, can I also get grades and feedback on my work this way too?”

In the last 12 months we’ve encouraged the use of online grading using Grademark in Blackboard. Over 50,000 assessments have gone through this system in 2015 so far.

“Not all lectures get recorded; can more be made available after class?”

In the last 12 months we’ve increased the number of lecture recordings by 25 per cent. To date, 3600 lectures have been recorded in 2015.

“I can’t find a study space for my group at City campus.”

You now have more choices than ever before, with over 100 classrooms in 10 buildings available as study spaces when they’re not in use for teaching. Check Room Finder to see what’s free. You can also book study spaces or drop in to one of the informal spaces, including new student lounges in Building 16 and the Kaleide Theatre Foyer.

Watch on You Tube.

“I don’t know what happens to my feedback about teaching.”

The actions from student surveys feature has been introduced in Blackboard. All course coordinators will report to students on changes made in response to feedback provided in the last Course Experience Survey.

Tech and facilities

You asked

We delivered

“I find other students are helpful in solving tech issues, is there a way to share this advice?”

We launched myTechCommunity so you can ask other students how to work best with different devices, different applications and the systems you use.

“The escalators in Building 8 are slow and often break down.”

All ten escalators in Building 8 were replaced with brand new escalators over summer 2014/15.

“I find the old computers are slow and in desperate need of an upgrade.”

Over 3000 new computers were installed across Brunswick, Bundoora and City campuses over the summer 2014/15. A 24-hour lab with about 100 computers has opened in Building 28, Level 3, City campus.

“I can’t find a study space for my group at City campus.”

You now have more choices than ever before, with over 100 classrooms in 10 buildings available as study spaces when they’re not in use for teaching. Check Room Finder to see what’s free. You can also book study spaces or drop in to one of the informal spaces, including new student lounges in Building 16 and the Kaleide Theatre Foyer.

“Getting access to the multi-faith prayer rooms on City campus is too complicated.”

We’ve cut the old three-step system to one step. Security now provide swipe access on request to students to enter the prayer rooms in Building 46, Monday to Friday from 12.30–5.30 pm.

There aren’t enough group study spaces around City campus.

You can use 40 classrooms in Building 80 as study spaces between Monday and Friday from 8 am to 8 pm, whenever they are not in use for teaching. In addition, you can use other bookable study spaces on the City campus.

“The online results system crashes at peak times which is frustrating.”

We’ve upgraded our student administration system and myRMIT is now less prone to crashes. In 2014 there were no system crashes.

“I can’t refill my water bottle using the drinking fountains.”

We’ve added handy water bottle taps to 122 drinking fountains across Melbourne City, Brunswick and Bundoora campuses.

Watch on You Tube.

Admin

You asked

We delivered

“I can’t top up my myki anywhere on the Bundoora campus.”

A myki facility has been installed at the Bundoora Campus Store, Building 202, Level 2. You can now buy and top up a myki pass or myki money while on campus. Just present your myki card to the Campus Store cashier, Monday to Friday, 9.30am–2.30pm.

“Parking charges are not flexible.”

Hourly, half day and full day parking options are now available at Bundoora and Brunswick campuses. Fees have been cut to $2 per hour, $4 half day and $5.50 for a full day. Ticketing machines now accept credit card payments. Extra machines are being installed at Bundoora to reduce the time to pay and display a ticket.

Watch on You Tube.

“Tax invoices are really confusing.”

We’ve simplified tax invoices. If you have an approved HELP loan, your tuition fees will be automatically deferred on your tax invoice.

“To apply for Victorian public transport concession, I have to go to the Hub in person at the start of the year when it’s really busy and it takes ages.”

You can now download an application form via myRMIT. You don’t have to queue up at the Hub anymore.

“From my experience as an international student, arrival processes are too complicated and confusing.”

We are now working with a new airport pickup company and have revised the booking process so that agents and international students can book directly for this service rather than going through RMIT International.

“I’d like to hear more from RMIT throughout the acceptance and enrolment period.”

We have revised the offer letters for international students, splitting acceptance documents out from the initial offer to provide you only with information about the arrival and enrolment process.

Life at RMIT

You asked

We delivered

“From my experience as an international student, arrival processes are too complicated and confusing.”

We’ve set up a dedicated Welcome Lounge for new international students in semester 1 2015 at the International Student Registration Point in Building 8, City campus. The New to Melbourne Festival in March provided opportunities for international students to connect with other students and with staff. We’ve also streamlined the registration process to include a commencing international students’ briefing, which reduces the time it takes to register by guiding you through the process in one sitting.

“RMIT should offer on-campus housing in Bundoora.”

UniLodge @ RMIT Bundoora opened in February 2016. This 370-bed facility offers fully furnished apartments and community living all within walking distance of classes.

“I find the campus life at Bundoora dull.”

We’ve introduced a common lunch hour at Bundoora in 2014. We’ve also taken over direct management of Bundoora Netball and Sports Centre (to be renamed RMIT Sports Centre). New group fitness classes run from semester 1, 2015 with club activity doubled. Gym membership now gets you full access to both RMIT City Fitness and the RMIT Sports Centre gym. More improvements are being planned so watch this space.

* RUSU (RMIT University Student Union) 2015 priorities.

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