Service and Support Centre

RMIT University provides staff and students with assistance for all information technology queries.

How to contact us

Phone

+61 3 992 58888

For critical issues and advice

Service & Support Portal

rmit.service-now.com/serviceandsupport

For non-urgent requests and queries

Walk-up support

See locations below

For face-to-face help on campus

Community help 24/7

myCommunity

community.its.rmit.edu.au

For self-help guidance and discussion

Hours of operation

From 27 November 2016 – 30 January 2017

Phone support and Switchboard

Monday to Friday 8.00 am to 6.00 pm

AV loans

Monday to Friday – 9:00 am to 5:00 pm

(AV loans Christmas closure Friday 16 December and will re-open Monday 16 January 2017)

Walk-up support locations

From 27 November 2016 - 30 January 2017

Swanston Academic Building (SAB) – Building 80 Level 3 - Monday to Friday 8.00 am to 6.00 pm.

(Christmas closure - the service points in Bundoora, Brunswick, Carlton and Swanston libraries will reopen 23 January 2017)

Tracking requests

Service and Support Centre requests can now be logged and tracked using the Service and Support website.

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Ask, share and talk IT

myCommunity

Status of IT services

Keep an eye on upcoming outages