SafeZone

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SafeZone is a free app for all RMIT students and staff, that connects you directly to the Security team when you need help on campus.

The app makes it easier for you to contact Security and helps them to respond if you need assistance, by sending your name and location directly to the response team members.

By installing the SafeZone app (available on Apple, Android and Windows devices) and registering as a user, you will also receive any critical notifications from the University.

RMIT encourages students and staff to register for SafeZone on their mobile device. The app for all RMIT campuses and response from Security within the defined SafeZone coverage areas (see Map of SafeZone boundaries) are free.

RMIT’s Security team monitors SafeZone 24 hours a day.

Despite our best intentions, SafeZone may not be available 24/7.

For Emergencies contact:

Emergency Services "000"

RMIT Security Emergency number 992 53333.

Download the SafeZone app

Download the free app directly from the SafeZone or click below for the Apple, Android and Windows Phone links.

You can also use the QR codes below.

QR code for IOS

QR code for ios

QR code for Android

QR code for Android

QR code for Windows

QR code for windows

Register for SafeZone

Please note that after downloading the SafeZone app, you must register for RMIT’s SafeZone or Security will not receive your alerts.

To register, click on the app icon after installing and select “Sign Up”. Follow the prompts: you’ll need to enter your RMIT e-mail address, create a unique password and provide your name and mobile number.

Optionally, you can upload a face picture – this is helpful when the Security team receives your alert and needs to identify you.

An additional text field asks you to include other optional information that could help responders when they are coming to your assistance. This is a free text field – you can include your student or staff number, a medical condition, a sensory limitation such as blindness or deafness, or mobility limitation (e.g. you require wheelchair access). If you include this information, the officer responding to your call will know those details and be able to better plan the response.

Once you’ve submitted your registration form, you will receive an email from CriticalArc.com with a link that you must click to complete your registration. If you do not receive this email within a minute or two, check your spam folder.

If you have any problems with registration, contact the support team at safezone@rmit.edu.au.

How it works

SafeZone lets students and staff get help from Security with a simple tap on their phone.

Three types of assistance are available:

  • Emergency
  • Help call
  • First Aid call

When you use any of the buttons for Emergency, Help or First Aid, your phone location will be shown on a map display for Security to see where you are. If you are in a building, we will still get a location, but it may not be as precise, so you still need to keep an eye out for the Security officer responding to your request.

If you raise an alarm, you must talk to a Security officer, even if you have accidentally raised an alarm. It is important that we know you are safe.

Emergency Call

The Emergency Call can be activated by students and staff who find themselves in a situation where their personal safety is threatened or they are hurt or injured.

When the Emergency button is activated, an alarm will display your location on devices used by Security. They will then be able to determine how to respond to your location.

Security will attempt to make a call to you, to talk to you about what is happening. You should try to talk to the officers and explain what help you need, and if practical, confirm your location. A Security officer will then endeavour to attend your location and talk to you. You may still need to identify yourself to Security officers when they arrive.

When should I use the Emergency button?

  • If you feel threatened;
  • If someone is threatening or has just threatened you;
  • If you have been assaulted or are the victim of a robbery;
  • If you are hurt or injured;
  • If you see somebody else being threatened, assaulted or robbed.

Note: If you activate your phone outside of the defined SafeZones (see maps) your phone will tell you that you are outside the zone and offer you a single-click button to dial “000” for emergency services (Police, Fire or Ambulance).

Help Call

A Help Call will connect you to Security, and you can talk directly to a Security officer. Your location will be displayed on a map for Security while you are making the call. If you do not press the “Call” button, Security will call you to find out what help you need and if necessary come to your location.

When should I use Help Call?

  • If you want a safety escort after dark;
  • If you want to report a suspicious activity;
  • Any other scenario where you would use a help phone if one was available or for contacting security.

First Aid Call

If you or another person nearby needs medical assistance, a First Aid Call will connect you to Security – all Security team members are qualified First Aiders.

Your location will be displayed on a map for Security while you are making the call. If you don’t press the “Call” button, Security will call you so they can determine how to respond to your location and situation. The officers will talk to you about what is happening. You should try to explain what help you need, and if practical confirm your location.

A Security officer will then attend your location and render assistance – they may also call an ambulance to assist you if the situation requires. You may still need to identify yourself to Security officers when they arrive.

Lone Workers

If you have approval to work alone outside normal hours, SafeZone allows you to register a Lone Work session, by checking the Lone Worker icon.

If you do this, your location and ID will be displayed on a map for the Security team for the duration of your Lone Work session. SafeZone will automatically finish your session as you leave the campus boundary, or you can un-check the Lone Worker icon at any time to cancel the tracking.

Torch

When you’re out late you can turn the SafeZone Torch on/off by tapping the Torch icon. This is useful for walking to your car on campus at night, and means that the SafeZone buttons are at your fingertips if you need them.

FAQ

I have a new phone – what do I do?

If you are an existing user, simply download and install SafeZone and tap the icon to start the app. Sign in with your previous email address and password, then you’re all set. If you have forgotten your password, you can request an automated password reset from the sign-in screen.

I have changed my phone number (or other information) – what do I do?

Apart from password reset, we do not yet have a self-service update for personal details. If you’ve changed your phone number (or want to change any other information), please send an email from your registered RMIT email address to our support team, who will be happy to update your details for you.

Be sure to let us know if your number changes, because it is very important that our responding officer can call you on your new number.

Contact the support team at: safezone@rmit.edu.au.

Note that your information is always held in strictest confidence as required by Australian Privacy Laws.

I don’t want to make a fuss, but I have been threatened or I was assaulted: what can I do ?

If you feel uncomfortable activating the Emergency button, then use the Help button instead. This function will put you through to Security via a phone call and they can then talk to you and help you.

What if I raise a Call (or Alert) outside the campus SafeZone?

If you are outside of the SafeZone boundary when you activate an Alert, your phone will tell you that you’re outside the zone and offer you a connection to triple zero “000” for emergency services.

What is the difference between a Call and an Alert?

A Call and an Alert are basically the same thing. When you activate one of the three SafeZone buttons (Help, First Aid or Emergency), you are initiating a “Call” process, where either you call Security, or Security calls you.

You are also “Alerting” all active members of the Security team to your need, your location and your identity – so that they can respond to your requirement quickly and effectively.

What if I accidentally press a SafeZone Call button?

If you accidentally press any SafeZone Call button, you can cancel the Call by tapping the button again while the “Circle” timer is winding down.

After the Call (Alert) has been sent, you can still cancel your request, but you will still be contacted by Security to be sure that you are OK.

What information does SafeZone store and how is my privacy protected?

As part of the app download process, you will be asked to agree to the SafeZone End User Licence Agreement. You will also be asked to provide your RMIT email address, your name and a password. Additionally you may optionally provide other information and a face photo. RMIT encourages all users to upload a face photo as this helps the Security officer to identify you when responding to your Alert.

In order to activate your SafeZone account, you will need to respond to an activation mail sent to your RMIT email address after you register your details.

All information provided by users of SafeZone is held in a high security data centre. All data transmissions are encrypted. CriticalArc’s handling of any personal data (including location) provided by users is in accordance with, and subject to the provisions of the relevant State and Federal Privacy Laws.

When will SafeZone be tracking my location?

SafeZone does not track your phone’s location unless you specifically request it.

You request tracking by raising an Alert by pressing the Emergency button or Help or First Aid Call buttons. As part of your End User Licence, you agree for use of your location information by RMIT Security personnel in order to expedite their response to your raised Alert. Your phone’s location will be tracked by SafeZone until such time as the Alert is cancelled whether by you or by the Security team.

If you are an authorised Lone Worker and start a Lone Work session, your location will be tracked and displayed on a map for the Security team for the duration of your Lone Work session.

You can uncheck the Lone Worker icon at any time to cancel the tracking immediately, and SafeZone will automatically finish your session and stop tracking as you exit the campus.

Your location details during the course of an active Alert are logged by the CriticalArc server and may be used by RMIT in future as part of a record of the incident, or for system performance analysis, or for Security training purposes.

The SafeZone system incorporates safeguards to prevent unauthorised use of location data and unauthorised tracking of SafeZone users without their express permission.

On what phones can I use the SafeZone App?

The current version of SafeZone App is compatible with:

  • Any iPhone using iOS 6.0 or higher
  • Any Android phone with at least Version 2.2 of the Android Operating System
  • Windows phone operating system version 8.0 or higher

Will SafeZone run on my iPad or Android Tablet?

If you have an Android phone or an iPhone, we advise you to install SafeZone on your phone.

If you do not have an iPhone or Android, iPhone or Windows phone, then you can install SafeZone on your iOS or Android Tablet, however note that tablets generally only have a Data SIM and therefore they cannot make or receive voice calls.

Since having Security call you is part of the standard SafeZone response procedure, you will not be able to utilise SafeZone’s full capabilities on a Tablet.

What are the recommended configuration settings for using SafeZone App?

Some of these will be configured for you as part of the installation process, which will ask your permission before changing any settings.

Location Services Enabled – you will be prompted for this when installing the App

Wi-Fi enabled – having Wi-Fi enabled (without even being connected to a network) will significantly improve the accuracy of the location information sent by your device.

Wi-Fi connected to the RMIT network – being connected to the campus Wi-Fi will help ensure that your alert will be sent, even if your mobile service provider does not have coverage where you are on campus.

How can I provide my feedback about SafeZone?

All feedback is welcome! Select the “Feedback” option in the SafeZone app menu to make suggestions or provide feedback to CriticalArc.

Is there a SafeZone Facebook page?

Yes, visit the SafeZone Facebook page.

Who do I contact if I have any questions?

Please email safezone@rmit.edu.au if you have any questions.

Privacy

SafeZone does not track your location until you send a ‘Duress Alarm’ or make a ‘Help’ or ‘First Aid’ call. All information that you provide as a SafeZone user is protected by Privacy Laws. Read about our privacy provisions in the SafeZone Privacy Policy.

Campus maps: SafeZone area

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City campus

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Brunswick campus

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Bundoora West campus

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Bundoora East campus