IT service status

This site contains information pertaining to all IT-related scheduled and unscheduled interruptions to services. Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

MI38271

Network issues

3:15 pm, Monday 21 November 2016

3:30 pm, Monday 21 November 2016

MI36669

Authentication issues

3:55 pm, Friday 11 November 2016

5:30 pm, Friday 11 November 2016

Note: For a history of unscheduled events, view:

2016 unscheduled events Google doc

2012 – 2015 unscheduled events Google doc.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2017/CHG0032834

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other services

7:00 am, Saturday 21 January 2017

6:00 pm, Saturday 21 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0033295

Learning Hub maintenance

7:00 pm, Wednesday 18 January 2017

9:00 pm, Wednesday 18 January 2017

During this period students will not be able to access Blackboard via the myRMIT myStudies tab.

Alternatively, log in directly.

2017/CHG0032816

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other services

7:00 am, Saturday 14 January 2017

6:00 pm, Saturday 14 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0032910

Interruption to ESS and ECC (SAP)

6:00 am, Saturday 14 January 2017

11:00 am, Saturday 14 January 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0032725

Echo disruption during maintenance

11:00 pm, Wednesday 11 January 2017

3:00 am, Thursday 12 January 2017

Users will not be able to upload or retrieve Echo recordings during this time.

2017/CHG0033128

Turnitin maintenance

2:00 am, Sunday 8 January 2017

10:00 am, Sunday 8 January 2017

During this time, Turnitin will be unavailable.

2017/CHG0032758

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other applications

8:00 am, Saturday 7 January 2017

3:00 pm, Saturday 7 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0033129

Blackboard Collaborate maintenance

1:00 am, Friday 6 January 2017

6:00 am, Friday 6 January 2017

Users may experience slight delay emailing through blackboard.com

2016/CHG0032408

SAMS and related applications scheduled maintenance

7:00 am, Tuesday 27 December 2016

5:00 pm, Tuesday 27 December 2016

View document for a list of affected applications.

View document

Enrolment Online shutdown

5:00 pm, Friday 23 December 2016

9:00 am, Tuesday 3 January 2017

Enrolment Online will be shut down for VE students during this time.

2016/CHG0032795

BSM maintenance

10:00 am, Tuesday 20 December 2016

11:30 am, Tuesday 20 December 2016

BSM will not monitor applications during this time.

2016/CHG0032750

STS and timetable tab within myRMIT unavailable

4:00 am, Tuesday 20 December 2016

7:00 am, Tuesday 20 December 2016

STS and the timetable tab within myRMIT will be unavailable while an update to the system takes place

2016/CHG0030332

Interruption to all applications

5:30 pm, Saturday 17 December 2016

3:00 am, Sunday 18 December 2016

All applications will be unavailable to staff and students on all Melbourne campuses during this time.

2016/CHG0032395

Possible disruption to applications

8:00 am, Saturday 17 December 2016

12:00 noon, Saturday 17 December 2016

All applications on the SQL server may be interrupted during this time. View document for list of applications.

2016/CHG0032688

Wired and wireless network interruption on Brunswick campus

10:30 pm, Thursday 15 December 2016

6:00 am, Tuesday 21 December 2016

There will be brief outages to the wired and wireless network in Buildings 511, 512, 513, 514, 515 and 516. View document for specific dates and times.

2016/CHG0032430

Interruption to TRIM

11:30 am, Sunday 11 December 2016

1:00 pm, Sunday 11 December 2016

TRIM will be unavailable to all staff across all Australian campuses during this time.

2016/CHG0032597

Telephone service interruption in Building 88

8:00 am, Sunday 11 December 2016

8:15 am, Sunday 11 December 2016

Telephone calls both inbound and outbound may be disrupted during this time.

2016/CHG0030329

Interruption to services during maintenance

2:30 pm, Saturday 10 December 2016

3:00 am, Sunday 11 December 2016

All applications will be unavailable to staff and students on all Melbourne campuses during this time.

2016/CHG0032371

Blackboard system maintenance

12:00 am, Saturday 10 December 2016

2:00 am, Saturday 10 December 2016

Blackboard will be unavailable during this maintenance period.

2016/CHG0032415

Wired and wireless network interruption in Bundoora West

10:30 pm, Monday 5 December 2016

6:00 am, Wednesday 14 December 2016

There will be a brief outage to the wired and wireless network in specific Buildings on the Bundoora West campus during this period. View document for details.

2016/CHG0030116

Interruption to Staff Central (workplan system)

12:01 am, Saturday 3 December 2016

6:00 pm, Sunday 4 December 2016

During this time, staff will be unable to access the workplan system.

2016/CHG0031859

Blackboard, myRMIT studies, WebLearn and Learning Hub maintenance

10:00 pm, Friday 2 December 2016

10:00 am, Saturday 3 December 2016

These services will be unavailable for staff and students while this maintenance takes place.

2016/CHG0032282

PageUp unavailable during maintenance

9:30 pm, Thursday 1 December 2016

1:30 am, Friday 2 December 2016

PageUp will be unavailable to HR staff during this time.

2016/CHG0032232

Upgrade to Papercut printing application

7:00 am, Sunday 27 November 2016

10:00 am, Sunday 27 November 2016

During this period, printing and scanning will be unavailable on all Australian campuses.

2016/CHG0030667

Interruption to RMIT Training services

5:30 pm, Saturday 26 November 2016

3:00 am, Sunday 27 November 2016

All RMIT Training applications will be unavailable across all Melbourne campuses during this time.

2016/CHG0032110

Contact Centre systems upgrade

5:00 pm, Saturday 26 November 2016

11:59 pm, Saturday 26 November 2016

During this time, callers may intermittently not get the default closed message.

2016/CHG0032124

Wired and wireless network interruption

9:00 pm, Saturday 19 November 2016

11:00 pm, Saturday 19 November 2016

There will be an interruption to the wired and wireless networks in Buildings 51, 52, 53, 75, 93, 89, 78, 66, 73, 50, 46,& 44 while upgrade work is undertaken.

2016/CR-30080

Maintenance possibly affecting myDesktop

2:30 pm, Saturday 19 November 2016

3:00 am, Sunday 20 November 2016

During this firewall maintenance, myDesktop users may notice a slower response time using the system.

2016/CHG0031922

Building 100 wireless network upgrade

6:00 pm,
Thursday 17 November 2016

6:00 am,
Saturday 19 November 2016

Brief disruptions to wireless network on each level of Building 100 as work progresses.

2016/CHG0031953

Wired and wireless network interruption on City campus

10:30 pm, Monday 14 November 2016

6:00 am, Saturday 3 December 2016

There will be a brief outage to the wired and wireless networks in Buildings 3 and 80 between this period.

2016/CHG0032123

Wired and wireless network upgrade in Building 10

9:00 pm, Saturday 12 November 2016

11:00 pm, Saturday 12 November 2016

The wired and wireless network will be unavailable for 30 - 45 minutes in Building 10 during this period.

2016/CHG0031670

RiskWizard upgrade

12:00 noon, Saturday 5 November 2016

5:00 pm, Saturday 5 November 2016

RiskWizard will be unavailable while an upgrade to the system takes place.

2016/CHG31960

Network upgrade in Building 12, Level 9

8:00 am, Saturday 5 November 2016

11:59 pm, Saturday 5 November 2016

Wired and wireless network will not be available in Building 12, Level 9 during this time.

2016/CHG0031915

Building 46 network upgrade

00:00 am,
Saturday 5 November 2016

11:59 pm,
Saturday 5 November 2016

Wired and wireless network unavailable in Building 46

2016/CHG0031551

ESS and ECC (SAP) service interruption

9:00 am, Sunday 30 October 2016

2:00 pm, Sunday 30 October 2016

The ESS and ECC (SAP) systems will be unavailable for staff during this time.

2016/CHG0031574

SAP web tier migration

7:30 am, Saturday 29 October 2016

12:00 pm, Saturday 29 October 2016

ESS unavailable

2016/CHG0031720

Interruption to Property Central

7:00 am, Friday 28 October 2016

10:00 am, Friday 28 October 2016

Property Central will be unavailable to staff and students during this upgrade.

2016/CR-31531

Interruption to Syllabus +

6:00 pm, Monday 24 October 2016

7:00 pm, Monday 24 October 2016

Syllabus + will be unavailable from both on and off campus during this time.

2016/CR-30331

Firewall and storage maintenance

5:00 am, Saturday 15 October 2016

11:00am, Sunday 16 October 2016

All RMIT applications will be unavailable to staff and students from both on and off campus.

2016/CR-31439

Interruption to ServiceNow

11:00 pm, Friday 14 October 2016

11:00 am, Saturday 15 October 2016

All ServiceNow applications will be unavailable from both on and off campus during this period.

2016/CR-30330

Firewall security maintenance

3.30pm, Saturday 8 October 2016

7.30am, Sunday 9 October 2016

All RMIT applications will be unavailable to staff and students from both on and off campus.

2016/CR-31547

Wireless network upgrade in Bundoora East and West

6.00pm, Thursday 6 October 2016

5.00pm, Sunday 16 October 2016

There will be brief disruptions to services using the wireless network on all levels of all buildings across Bundoora East and West campuses.

2016/CR-31684

Blackboard Collaborate Maintenance

2am, Thursday 6 October 2016

2.30am, Thursday 6 October 2016

During this time users will not be able to join sessions, however sessions that are already running will not be impacted.

2016/CR-31524

Wireless network upgrade in Building 108

6.00pm, Wednesday 5 October 2016

6.00am, Thursday 6 October 2016

There will be brief disruptions of services using the wireless network in Building 108 (levels 6-10).

Note: For a history of scheduled service events, view:

2016 scheduled events Google doc

2015 scheduled events Google doc

2012 – 2014 scheduled Events Google doc

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

Regular maintenance window

7:00 am to 8:00 am Thursdays

ITS Infrastructure Services

Regular maintenance window

Sundays following pay days

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP Business Warehouse (BW)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP print servers

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 12 to Friday 23 December 2016

Microsoft workstation updates
View details

Regular maintenance window

Approximately monthly

Staff workstations: Thursday 22 December

Lab workstations:

Saturday 24 December

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