IT service status

This site contains information pertaining to all IT-related scheduled and unscheduled interruptions to services. Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

MI38271

Network issues

3:15 pm, Monday 21 November 2016

3:30 pm, Monday 21 November 2016

MI36669

Authentication issues

3:55 pm, Friday 11 November 2016

5:30 pm, Friday 11 November 2016

MI32746

Network issues

4:08 pm, Monday 17 October 2016

6:02 pm, Monday 17 October 2016

MI2780163

Network issues

10:50 am, Thursday 13 October 2016

12:10 pm, Thursday 13 October 2016

MI29202

Student Attendance Tracking System (SATS)

2:16 pm, Monday 26 September 2016

6:10 pm, Monday 26 September 2016

MI19510

Network issues

5:33 am, Tuesday 2 August 2016

10:20 am, Wednesday 3 August 2016

Note: For a history of unscheduled events, view:

2016 unscheduled events Google doc

2012 – 2015 unscheduled events Google doc.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2016/CHG0032371

Blackboard system maintenance

12:00 am, Saturday 10 December 2016

2:00 am, Saturday 10 December 2016

Blackboard will be unavailable during this maintenance period.

2016/CHG0032415

Wired and wireless network interruption in Bundoora West

10:30 pm, Monday 5 December 2016

6:00 am, Wednesday 14 December 2016

There will be a brief outage to the wired and wireless network in specific Buildings on the Bundoora West campus during this period. View document for details.

2016/CHG0030116

Interruption to Staff Central (workplan system)

12:01 am, Saturday 3 December 2016

6:00 pm, Sunday 4 December 2016

During this time, staff will be unable to access the workplan system.

2016/CHG0031859

Blackboard, myRMIT studies, WebLearn and Learning Hub maintenance

10:00 pm, Friday 2 December 2016

10:00 am, Saturday 3 December 2016

These services will be unavailable for staff and students while this maintenance takes place.

2016/CHG0032282

PageUp unavailable during maintenance

9:30 pm, Thursday 1 December 2016

1:30 am, Friday 2 December 2016

PageUp will be unavailable to HR staff during this time.

2016/CHG0032232

Upgrade to Papercut printing application

7:00 am, Sunday 27 November 2016

10:00 am, Sunday 27 November 2016

During this period, printing and scanning will be unavailable on all Australian campuses.

2016/CHG0030667

Interruption to RMIT Training services

5:30 pm, Saturday 26 November 2016

3:00 am, Sunday 27 November 2016

All RMIT Training applications will be unavailable across all Melbourne campuses during this time.

2016/CHG0032110

Contact Centre systems upgrade

5:00 pm, Saturday 26 November 2016

11:59 pm, Saturday 26 November 2016

During this time, callers may intermittently not get the default closed message.

2016/CHG0032124

Wired and wireless network interruption

9:00 pm, Saturday 19 November 2016

11:00 pm, Saturday 19 November 2016

There will be an interruption to the wired and wireless networks in Buildings 51, 52, 53, 75, 93, 89, 78, 66, 73, 50, 46,& 44 while upgrade work is undertaken.

2016/CR-30080

Maintenance possibly affecting myDesktop

2:30 pm, Saturday 19 November 2016

3:00 am, Sunday 20 November 2016

During this firewall maintenance, myDesktop users may notice a slower response time using the system.

2016/CHG0031922

Building 100 wireless network upgrade

6:00 pm,
Thursday 17 November 2016

6:00 am,
Saturday 19 November 2016

Brief disruptions to wireless network on each level of Building 100 as work progresses.

2016/CHG0031953

Wired and wireless network interruption on City campus

10:30 pm, Monday 14 November 2016

6:00 am, Saturday 3 December 2016

There will be a brief outage to the wired and wireless networks in Buildings 3 and 80 between this period.

2016/CHG0032123

Wired and wireless network upgrade in Building 10

9:00 pm, Saturday 12 November 2016

11:00 pm, Saturday 12 November 2016

The wired and wireless network will be unavailable for 30 - 45 minutes in Building 10 during this period.

2016/CHG0031670

RiskWizard upgrade

12:00 noon, Saturday 5 November 2016

5:00 pm, Saturday 5 November 2016

RiskWizard will be unavailable while an upgrade to the system takes place.

2016/CHG31960

Network upgrade in Building 12, Level 9

8:00 am, Saturday 5 November 2016

11:59 pm, Saturday 5 November 2016

Wired and wireless network will not be available in Building 12, Level 9 during this time.

2016/CHG0031915

Building 46 network upgrade

00:00 am,
Saturday 5 November 2016

11:59 pm,
Saturday 5 November 2016

Wired and wireless network unavailable in Building 46

2016/CHG0031551

ESS and ECC (SAP) service interruption

9:00 am, Sunday 30 October 2016

2:00 pm, Sunday 30 October 2016

The ESS and ECC (SAP) systems will be unavailable for staff during this time.

2016/CHG0031574

SAP web tier migration

7:30 am, Saturday 29 October 2016

12:00 pm, Saturday 29 October 2016

ESS unavailable

2016/CHG0031720

Interruption to Property Central

7:00 am, Friday 28 October 2016

10:00 am, Friday 28 October 2016

Property Central will be unavailable to staff and students during this upgrade.

2016/CR-31531

Interruption to Syllabus +

6:00 pm, Monday 24 October 2016

7:00 pm, Monday 24 October 2016

Syllabus + will be unavailable from both on and off campus during this time.

2016/CR-30331

Firewall and storage maintenance

5:00 am, Saturday 15 October 2016

11:00am, Sunday 16 October 2016

All RMIT applications will be unavailable to staff and students from both on and off campus.

2016/CR-31439

Interruption to ServiceNow

11:00 pm, Friday 14 October 2016

11:00 am, Saturday 15 October 2016

All ServiceNow applications will be unavailable from both on and off campus during this period.

2016/CR-30330

Firewall security maintenance

3.30pm, Saturday 8 October 2016

7.30am, Sunday 9 October 2016

All RMIT applications will be unavailable to staff and students from both on and off campus.

2016/CR-31547

Wireless network upgrade in Bundoora East and West

6.00pm, Thursday 6 October 2016

5.00pm, Sunday 16 October 2016

There will be brief disruptions to services using the wireless network on all levels of all buildings across Bundoora East and West campuses.

2016/CR-31684

Blackboard Collaborate Maintenance

2am, Thursday 6 October 2016

2.30am, Thursday 6 October 2016

During this time users will not be able to join sessions, however sessions that are already running will not be impacted.

2016/CR-31524

Wireless network upgrade in Building 108

6.00pm, Wednesday 5 October 2016

6.00am, Thursday 6 October 2016

There will be brief disruptions of services using the wireless network in Building 108 (levels 6-10).

2016/CR-31388

Wireless network upgrade in Building 80

6pm, Friday 23 September 2016

6am, Wednesday 28 September 2016

During the upgrade, there will be brief disruptions of services using the wireless network on each level as work progresses.

2016/CHG0031252

Alumni Platform maintenance

8am, Saturday 17 September 2016

5pm, Saturday 17 September 2016

During the outage window both Raiser's Edge and Net Community users will be unable to access the system.

2016/CHG0031477

Blackboard Collaborate maintenance

2am, Saturday 17 September 2016

3am, Saturday 17 September 2016

During this period, Blackboard Collaborate scheduling, recordings and virtual classrooms may be intermittently unavailable.

2016/CHG0031375

Interruption to Staff Central (workplan system)

12:00 am, Saturday 17 September 2016

10:00 am, Saturday 17 September 2016

During this time, staff may be unable to access the workplan system.

2016/CHG0031355

Blackboard Collaborate maintenance

2:00 am, Friday 16 September 2016

6:00 am, Friday 16 September 2016

During this period, Blackboard Collaborate scheduling, recordings and virtual classrooms will be unavailable.

2016/CR-31266

Wireless network upgrade on Brunswick campus

6:00 pm, Thursday 15 September 2016

6:00 pm, Sunday 18 September 2016

During this time, there will be brief disruptions of services using the wireless network on all levels of Buildings 511, 512, 513, 514, 515 and 516.

2016/CHG0031361

Blackboard Collaborate maintenance

10:00 pm, Saturday 10 September 2016

2:00 am, Sunday 11 September 2016

During this period, Blackboard Collaborate scheduling, recordings and virtual classrooms may be intermittently unavailable.

2016/CHG0031211

Contact Centre systems update

5:00 pm, Saturday 10 September 2016

8:00 pm, Saturday 10 September 2016

During this time, callers may intermittently not get the default closed message when calling the call centers.

2016/CHG0030115

Interruption to Staff Central (workplan system)

12:01 am, Saturday 10 September 2016

5:00 pm, Sunday 11 September 2016

Staff will be unable to access the system while this maintenance takes place.

2016/CR-31141

Wireless network upgrade on City campus

6:00 pm, Thursday 8 September 2016

6:00 pm, Sunday 11 September 2016

During this time, there will be brief disruptions to the wireless network in Buildings 42, 57, 71, 88, 95 and 105.

2016/CR-31131

Wireless network upgrade on City campus

6:00 pm, Tuesday 6 September 2016

6:00 am, Wednesday 7 September 2016

During this time, there will be no wireless network available in Buildings 28, 101, 107 and Melbourne Central.

2016/CHG31089

ServiceNow maintenance

11:00 pm, Saturday 3 September 2016

11:59 pm, Saturday 3 September 2016

Users will be unable to access the system during this time.

2016/CR-30328

Interruption to various services

5:30 pm, Saturday 3 September 2016

5:00 am, Sunday 4 September 2016

Various applications used by academic and student administration staff, including Equella, WebLearn and Learning Hub will be unavailable. View document for details.

2016/CHG0031186

Echo360 maintenance

1:00 am, Saturday 3 September 2016

3:00 am, Saturday 3 September 2016

There may be brief interruptions in accessing the Echo services.

2016/CR-30943

Power outage in Building 80

8:00 am, Saturday 3 September 2016

7:00 pm, Saturday 3 September 2016

During this time, there will be no wired or wireless network available in this building. Other services will also be impacted.

2016/CHG0031050

Results Processing Online maintenance

12:30 pm, Friday 2 September 2016

4:30 pm, Friday 2 September 2016

The system will be inaccessible by staff during this time.

2016/CHG0031060

Wireless network upgrade on City campus

6:00 pm, Thursday 1 September 2016

6:00 am, Saturday 3 September 2016

The wireless network will be upgraded one building at a time each night during this period in Buildings 37, 39, 49, 50, 51, 52, 53, 73, 75, 93 and 96.

Note: For a history of scheduled service events, view:

2016 scheduled events Google doc

2015 scheduled events Google doc

2012 – 2014 scheduled Events Google doc

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

Regular maintenance window

7:00 am to 8:00 am Thursdays

ITS Infrastructure Services

Regular maintenance window

Sundays following pay days

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP Business Warehouse (BW)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP print servers

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

Shibboleth authentication system

Regular maintenance window

7:00 am to 8:00 am

Tuesday 6 December 2016

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 12 to Friday 23 December 2016

Microsoft workstation updates
View details

Regular maintenance window

Approximately monthly

Staff workstations: Thursday 24 November

Lab workstations:

Saturday 26 November

Image

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