IT service status

This site contains information pertaining to all IT-related scheduled and unscheduled interruptions to services. Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

MI38271

Network issues

3:15 pm, Monday 21 November 2016

3:30 pm, Monday 21 November 2016

MI36669

Authentication issues

3:55 pm, Friday 11 November 2016

5:30 pm, Friday 11 November 2016

Note: For a history of unscheduled events, view:

2016 unscheduled events Google doc

2012 – 2015 unscheduled events Google doc.

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2017/CHG0034403

Blackboard system maintenance

2:00 am, Sunday 26 March 2017

6:00 am, Sunday 26 March 2017

Blackboard will be unavailable to staff and students during this period.

2017/CHG0034272

Interruption to Staff Central (workplan system)

12:00 am, Saturday 18 March 2017

10:00 am, Saturday 18 March 2017

The workplan system will be unavailable to staff during this time.

2017/CHG0034278

Blackboard system maintenance

2:00 am, Friday 17 March 2017

6:00 am, Friday 17 March 2017

Blackboard will be unavailable to staff and students during this period.

2017/CHG0033553

Interruption to Staff Central (workplan system)

12:01 am, Saturday 11 March 2017

5:00 pm, Sunday 12 March 2017

The workplan system will be unavailable to staff during this time.

2017/CHG0033822

Wired and wireless network outage - Bldg 101, Level 10

7:00 am, Sunday 5 March 2017

11:00 am, Sunday 5 March 2017

The wired and wireless network will be unavailable in this location during this time.

2017/CHG0033924

Maintenance to wireless network on City campus

9:00 pm, Wednesday 22 February 2017

9:30 pm, Wednesday 22 February 2017

An interruption to the wireless network on Bundoora, Brunswick and City campuses is expected during this time.

2017/CHG0033014

Wired and wireless network interruption at Bundoora campus

10:00 pm, Monday 20 February 2017

6:00 am, Friday 3 March 2017

Wired and wireless network disruption at particular buildings on the Bundoora campus.

2017/CHG0033441

Interruption to home and share drives

10:00 pm, Sunday 19 February 2017

11:59 pm, Sunday 19 February 2017

Home and share drives will be unavailable during this time.

2017/CHG0033416

Interruption to RMIT Planning Tool (RPT)

7:30 am, Sunday 19 February 2017

5:00 pm, Monday 20 February 2017

The RMIT Planning Tool will be unavailable while enhancements are made to the system.

2017/CHG0033821

Power outage in Buildings 12 and 14

5:00 pm, Saturday 18 February 2017

5:00 am, Sunday 19 February 2017

During this time, there will be no wired and wireless network access in these buildings.

2017/CHG0033321

Interruption to ESS

6:00 am, Saturday 4 February 2017

11:00 am, Saturday 4 February 2017

ESS will be unavailable to staff while an update to the system takes place.

2017/CHG033021

myDesktop maintenance

6:00 pm, Thursday 2 February 2017

9:00 pm, Thursday 2 February 2017

There is no interruption to service expected during this time.

2017/CHG0033475

myDesktop maintenance

08:00 pm,
Sunday
29 January 2017

08:15 pm,
Sunday
29 January 2017

Home drives unavailable to all academic, student administration and research staff across all Melbourne campuses

2017/CHG0032834

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other services

7:00 am, Saturday 21 January 2017

6:00 pm, Saturday 21 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0033295

Learning Hub maintenance

7:00 pm, Wednesday 18 January 2017

9:00 pm, Wednesday 18 January 2017

During this period students will not be able to access Blackboard via the myRMIT myStudies tab.

Alternatively, log in directly.

2017/CHG0032816

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other services

7:00 am, Saturday 14 January 2017

6:00 pm, Saturday 14 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0032910

Interruption to ESS and ECC (SAP)

6:00 am, Saturday 14 January 2017

11:00 am, Saturday 14 January 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0032725

Echo disruption during maintenance

11:00 pm, Wednesday 11 January 2017

3:00 am, Thursday 12 January 2017

Users will not be able to upload or retrieve Echo recordings during this time.

2017/CHG0033128

Turnitin maintenance

2:00 am, Sunday 8 January 2017

10:00 am, Sunday 8 January 2017

During this time, Turnitin will be unavailable.

2017/CHG0032758

Interruption to STS, TRIM, Learning Hub, ResearchMaster, myStudies and other applications

8:00 am, Saturday 7 January 2017

3:00 pm, Saturday 7 January 2017

Users will not be able to access these services while an update takes place.

Access Blackboard directly while myStudies is unavailable.

2017/CHG0033129

Blackboard Collaborate maintenance

1:00 am, Friday 6 January 2017

6:00 am, Friday 6 January 2017

Users may experience slight delay emailing through blackboard.com

2016/CHG0032408

SAMS and related applications scheduled maintenance

7:00 am, Tuesday 27 December 2016

5:00 pm, Tuesday 27 December 2016

View document for a list of affected applications.

View document

Enrolment Online shutdown

5:00 pm, Friday 23 December 2016

9:00 am, Tuesday 3 January 2017

Enrolment Online will be shut down for VE students during this time.

2016/CHG0032795

BSM maintenance

10:00 am, Tuesday 20 December 2016

11:30 am, Tuesday 20 December 2016

BSM will not monitor applications during this time.

2016/CHG0032750

STS and timetable tab within myRMIT unavailable

4:00 am, Tuesday 20 December 2016

7:00 am, Tuesday 20 December 2016

STS and the timetable tab within myRMIT will be unavailable while an update to the system takes place

2016/CHG0030332

Interruption to all applications

5:30 pm, Saturday 17 December 2016

3:00 am, Sunday 18 December 2016

All applications will be unavailable to staff and students on all Melbourne campuses during this time.

2016/CHG0032395

Possible disruption to applications

8:00 am, Saturday 17 December 2016

12:00 noon, Saturday 17 December 2016

All applications on the SQL server may be interrupted during this time. View document for list of applications.

2016/CHG0032688

Wired and wireless network interruption on Brunswick campus

10:30 pm, Thursday 15 December 2016

6:00 am, Tuesday 21 December 2016

There will be brief outages to the wired and wireless network in Buildings 511, 512, 513, 514, 515 and 516. View document for specific dates and times.

2016/CHG0032430

Interruption to TRIM

11:30 am, Sunday 11 December 2016

1:00 pm, Sunday 11 December 2016

TRIM will be unavailable to all staff across all Australian campuses during this time.

2016/CHG0032597

Telephone service interruption in Building 88

8:00 am, Sunday 11 December 2016

8:15 am, Sunday 11 December 2016

Telephone calls both inbound and outbound may be disrupted during this time.

2016/CHG0030329

Interruption to services during maintenance

2:30 pm, Saturday 10 December 2016

3:00 am, Sunday 11 December 2016

All applications will be unavailable to staff and students on all Melbourne campuses during this time.

2016/CHG0032371

Blackboard system maintenance

12:00 am, Saturday 10 December 2016

2:00 am, Saturday 10 December 2016

Blackboard will be unavailable during this maintenance period.

2016/CHG0032415

Wired and wireless network interruption in Bundoora West

10:30 pm, Monday 5 December 2016

6:00 am, Wednesday 14 December 2016

There will be a brief outage to the wired and wireless network in specific Buildings on the Bundoora West campus during this period. View document for details.

2016/CHG0030116

Interruption to Staff Central (workplan system)

12:01 am, Saturday 3 December 2016

6:00 pm, Sunday 4 December 2016

During this time, staff will be unable to access the workplan system.

2016/CHG0031859

Blackboard, myRMIT studies, WebLearn and Learning Hub maintenance

10:00 pm, Friday 2 December 2016

10:00 am, Saturday 3 December 2016

These services will be unavailable for staff and students while this maintenance takes place.

2016/CHG0032282

PageUp unavailable during maintenance

9:30 pm, Thursday 1 December 2016

1:30 am, Friday 2 December 2016

PageUp will be unavailable to HR staff during this time.

Note: For a history of scheduled service events, view:

2016 scheduled events Google doc

2015 scheduled events Google doc

2012 – 2014 scheduled Events Google doc

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

Regular maintenance window

7:00 am to 8:00 am Thursdays

ITS Infrastructure Services

Regular maintenance window

Sundays following pay days

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP Business Warehouse (BW)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP print servers

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 13 to Friday 24 February 2017

Microsoft workstation updates
View details

Regular maintenance window

Approximately monthly

Staff workstations: Saturday 25 March 2017

Lab workstations:

Sunday 26 March 2017

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