IT service status

All applications and services are running well. There are currently no major incidents or interruptions to service.

This site contains information pertaining to all IT-related scheduled and unscheduled interruptions to services. Please visit the web pages below for information about the status of applications and services.

If you have any queries regarding service interruptions, please contact the Service and Support Centre.

Unscheduled service interruptions

No.

Service affected

Outage window from

Outage window to

INC0064270

Internet access

5:37pm Tuesday 11 April 2017

5:54pm Tuesday 11 April 2017

INC0057412

Blackboard performance issues

10:45am Tuesday 7 March 2017

12:40pm Tuesday 7 March 2017

Various

Intermittent wireless network access

Monday 6 February 2017

Sunday 2 April 2017

MI38271

Network issues

3:15 pm, Monday 21 November 2016

3:30 pm, Monday 21 November 2016

MI36669

Authentication issues

3:55 pm, Friday 11 November 2016

5:30 pm, Friday 11 November 2016

Note: For a history of unscheduled events, view:

2016 unscheduled events Google doc

2012 – 2015 unscheduled events Google doc

Scheduled service interruptions - as required

These are services which are scheduled to be unavailable or interrupted in the coming weeks to facilitate improvements and upgrades.

No.

Title

Start date/time

End date/time

Impact

2017/CHG0035768

Disruption to Hanoi network VPN from Melbourne

10:45 am, Thursday 3 August 2017

12:00 noon, Thursday 3 August 2017

Melbourne staff will be unable to access the Hanoi network through VPN tunnel for up to five minutes

2017/CHG0034652

Brief network interruptions for Vietnam and Barcelona staff

10:15 am, Thursday 27 July 2017

12:00 noon, Thursday 27 July 2017

There will be two short outages to the Melbourne VPN network for Vietnam and Barcelona staff

2017/CHG0036090

Upgrade to Papercut printing application

10:00 pm, Wednesday 26 July 2017

4:00 am, Sunday 6 August 2017

There may be a small delay logging in to the printers between 10pm and 4am each evening during this period.

2017/CHG0036152

Interruption to Staff Central (workplan system)

12.01 am, Sunday 23 July 2017

9:00 am, Sunday 23 July 2017

During this time, staff will be unable to access the workplan system

2017/CHG0036027

Interruption to Learning Hub and other apps

9:00 am, Saturday 22 July 2017

2:00 pm, Saturday 22 July 2017

Learning Hub, RPO, Equella, ResearchMaster, SATS and other applications will be unavailable for staff during this time.

2017/CHG0036136

Blackboard Collaborate maintenance

2:00 am, Saturday 22 July 2017

3:00 am, Saturday 22 July 2017

Blackboard Collaborate Original Web Conferencing and Collaborate Ultra will be unavailable to students and staff.

2017/CHG0035984

Interruption to Staff Central (workplan system)

12:01 am, Sunday 16 July 2017

10:00 am, Sunday 16 July 2017

During this time, staff will be unable to access the workplan system

2017/CHG0035727

Disruption to Saigon network VPN from Melbourne

10:45 am, Thursday 13 July 2017

12:00 noon, Thursday 13 July 2017

Melbourne staff will experience a disruption accessing the Saigon network through VPN.

2017/CHG0035804

Improved email security service

9:00 pm, Tuesday 11 July 2017

11:00 pm, Tuesday 11 July 2017

Melbourne staff may experience a delay in receiving emails when this service is implemented.

2017/CHG0035892

Interruption to Staff Central (workplan system)

12:01 am, Saturday 8 July 2017

10:00 am, Saturday 8 July 2017

During this time, staff will be unable to access the workplan system

2017/CHG0035744

Blackboard maintenance

10:00 pm, Thursday 6 July 2017

6:00 am, Friday 7 July 2017

Blackboard Learn will be unavailable during this time.

2017/CHG0035785

Interruption to Staff Central (workplan system)

12.01 am, Saturday 1 July 2017

10:00 am, Saturday 1 July 2017

Staff will be unable to access the workplan system during this time.

2017/CHG0035684

Upgrade to PaperCut printing application

6:00 pm, Friday 30 June 2017

11:59 pm, Friday 30 June 2017

Users may experience a small delay when logging in to the printers.

2017/CHG0035796

Interruption to Self Service Password Reset Tool

8:00 am, Friday 30 June 2017

12:00 noon, Friday 30 June 2017

Staff and students will be unable to reset their password using the tool during this time.

2017/CHG0035716

Interruption to STS and other services

9:00 am, Sunday 25 June 2017

9:30 am, Sunday 25 June 2017

There will be an interruption to STS, Equity, Special Consideration, the Timetable tab in myRMIT, and Program Guides during this time.

2017/CHG0035650

Interruption to Staff Central (workplan system)

12.01 am, Saturday 24 June 2017

10:00 am, Saturday 24 June 2017

Staff will be unable to access the workplan system during this time.

2017/CHG0035303

Interruption to Self Service Password Reset Tool

6:00 am, Saturday 17 June 2017

9:00 am, Saturday 17 June 2017

Staff and students will be unable to reset their password using this tool during this time.

2017/CHG0035022

Interruption to Ezproxy

6:00 am, Saturday 10 June 2017

7:00 am, Saturday 10 June 2017

Off-campus users will need to access Ezproxy via myDesktop during this time.

2017/CHG0034964

Wired and wireless network interruption on Bundoora campuses

10:00 pm, Monday 5 June 2017

6:00 am, Thursday 15 June 2017

There will be an interruption to the wired and wireless networks between this period.

2017/CHG0033555

Interruption to Staff Central (workplan system)

12:01 am, Saturday 3 June 2017

5:00 pm, Sunday 5 June 2017

During this time, staff will be unable to access the workplan system.

2017/CHG0034855

STS, TRIM, SATS and other services interrupted during update

8:00 am, Saturday 3 June 2017

3:00 pm, Saturday 3 June 2017

During this time, a number of services will be unavailable to staff and students.

2017/CHG0034852

Interruption to SAMS, myRMIT and other systems

8:00 am, Saturday 27 May 2017

3:00 pm, Saturday 27 May 2017

During this time, a number of systems will be unavailable for staff and students.

2017/CHG0033035

ESS and ECC (SAP) interruption

5:00 pm, Friday 26 May 2017

10:00 pm, Sunday 28 May 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0034703

Migration of ITS databases affecting productivity tools

5:30 pm, Tuesday 16 May 2017

8:00 pm, Tuesday 16 May 2017

Jira, Stash and Bamboo productivity tools will be unavailable to ITS staff during this time.

2017/CHG0035087

Maintenance to wireless system

9:00 pm, Sunday 14 May 2017

9:30 pm, Sunday 14 May 2017

There will be an interruption to the wireless network for 15 - 30 minutes during this period on all Australian campuses.

2017/CHG0034621

ESS and ECC (SAP) interruption

8:00 am, Saturday 13 May 2017

3:00 pm, Saturday 13 May 2017

ESS and ECC (SAP) will be unavailable to staff during this time.

2017/CHG0034365

Equella service interruption

7:00 pm, Thursday 10 May 2017

9:00 pm, Thursday 10 May 2017

Equella will be unavailable during this time.

2017/CHG0033322

Wired and wireless network interruption

8:00 pm, Saturday 22 April 2017

11:59 pm, Saturday 22 April 2017

There will be a brief outage to the wired and wireless networks in Buildings 9, 11, 12, 13, 14 & 101 during this time.

2017/CHG0034689

Disruption to Staff Central (workplan system) during maintenance

12:00 am, Saturday 15 April 2017

10:00 am, Saturday 15 April 2017

Staff may be unable to access the workplan system during this time.

2017/CHG0034588

Echo maintenance

11:00 pm, Friday 14 April 2017

1:00 am, Saturday 15 April 2017

Users will not be able to upload or retrieve Echo recordings during this time.

2017/CHG0034717

Blackboard maintenance

2:00 am, Friday 14 April 2017

6:00 am, Friday 14 April 2017

Blackboard will be unavailable during this time.

2017/CHG0034426

Eduroam update

8:00 pm,
Thursday 6 April 2017

11:00 pm,
Thursday 6 April 2017

Devices already connected to Eduroam need to accept a new security certificate and re-authenticate.

2017/CHG0033092

Telephone system update

7:00 am, Saturday 1 April 2017

6:00 pm, Saturday 1 April 2017

There will be no impact to phone services during this time.

Note: For a history of scheduled service events, view:

2017 scheduled events Google doc

2016 scheduled events Google doc

2015 scheduled events Google doc

2012 – 2014 scheduled Events Google doc

Scheduled service interruptions – routine

Some applications and services require routine maintenance.

Application or service

Reason

When

Blackboard

Regular maintenance window

2:00 am to 6:00 am Fridays, and

2:00 am to 6:00 am Sundays

Blackboard Collaborate

Regular maintenance window

2:00 am to 6:00 am Fridays, and

10:00 pm Saturdays to 6:00 am Sundays

Learning Hub

Regular maintenance window

7:00 am to 8:00 am Thursdays

ITS Infrastructure Services

Regular maintenance window

Sundays following pay days

Echo 360

Regular maintenance window

Wednesday and Friday nights 11:00 pm to 3:00 am

Thursdays 7:00 am to 11:00 am

Employee Self Service (ESS)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP Business Warehouse (BW)

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

SAP print servers

Regular maintenance window

8:30 am to 12:30 pm Saturdays following pay days

Turnitin

Regular maintenance window

12:01 am to 4:00 am first and third Sundays each month

Web publishing system

Regular maintenance window

8:00 am to 10:00 am, last Friday each month

Ongoing maintenance is critical when it comes to keeping applications safe, secure and operating as they should be. For ITS, the goal is to achieve this with the least possible disruption to the University’s global operations.

The maintenance of major applications (Windows based initially) takes place at regular times and frequencies.

Application or service

Reason

When

Microsoft security updates

View details and affected apps/services

Regular maintenance window

Monday 14 to Friday 25 August 2017

Microsoft workstation updates
View details

Regular maintenance window

Approximately monthly

Staff workstations: Saturday 29 July 2017

Lab workstations:

Sunday 30 July 2017

Image

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