Customer Service Charter

The Academic Services Unit (ASU) is responsible for the student life cycle of College of Business students, from applicant to graduate; and includes program management, governance and academic administrative processes, adhering to RMIT Policy.

Our Stakeholders

  • Our students
  • Our partners
  • External clients and the general public
  • University academic and professional staff
  • College of Business academic and professional staff
  • Each other

Our Commitment to You:

To all our stakeholders we will:

  • Communicate with you clearly and simply, and provide you with accurate, timely and reliable advice, information and services.
  • Share information with you in an open and transparent manner and will work with you collaboratively to ensure the best solution is reached.
  • Take ownership and resolve your query. If unable to directly assist you, we will ensure your query is appropriately redirected.
  • Welcome feedback, acknowledge it, treat it with the utmost importance and will ensure it is used in review of our processes.
  • Show courtesy and make every effort to meet your needs.

What We Expect From You


  • Treat us with courtesy and respect
  • Ensure you are up to date with your responsibilities and communications
  • Tell us if you need assistance
  • Provide feedback.

Feedback Form

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