Service Desk

Log a request

Online

Facilities service requests can be logged online via maintenance.rmit.edu.au
Log in with your RMIT e-number and password. Requests can be logged 24/7 and are actioned during business hours.

Phone or email

Phone

03 9925 2111

Email

propserv.service.desk@rmit.edu.au

Hours of operation

Available 24/7

Location

Building 107, Level 27
180 Lonsdale Street, Melbourne

After hours facilities service requests

03 9925 2111

After hours emergency

03 9925 3333 (RMIT Security) or 000

Facilities service requests

Requests can be logged for issues regarding:

  • heating
  • air conditioning
  • plumbing
  • electrical services
  • lifts*
  • escalators
  • fire services
  • cleaning (flooding, spills)
  • pest control.

*If you get caught in a lift please activate the emergency button.

Chargeable requests** include:

  • additional cleaning (steam cleaning of carpets)
  • furniture
  • exam setup or removal
  • minor carpentry work (e.g. installation of whiteboards)
  • locksmith services
  • relocations.

**Please supply your School/Department’s Cost Centre Code (Internal Order Number) when logging the request and ensure that you have financial delegation approval.

Response times


Classification

Definition

Description

Response

Completion time

Critical/Emergency

Critical/Emergency

Applied to work orders involving threats to safety, assets or representing major business interruptions.

1 hour

4 hours

Urgent

OHS Related

Time-sensitive, but not emergency requests (eg. OHS related)

4 hours

24 hours

High

Business Impairment

The standard priority for non-emergency requests.

24 hours

3 days

Standard

Business Impairment Impact

Priority for work orders which may require some lead time.

2 business days

5 business day

Scheduled

All other service requests

Requests for work scheduled in advance when the work is needed.

5 business days

14 business days


Other requests

Archibus and the Service Desk do not deal with the following queries:

  • Audio-visual queries. For malfunctioning AV equipment in classrooms, assistance with equipment setup and teleconferencing requests. Contact the Audio Visual Services in ITS.
  • Requests for lockable security bins. Staff should contact a security bin supplier directly to arrange delivery and receipt of Security Bin.
  • Room bookings. Contact roombookings@rmit.edu.au or go to the staff Web Room Booking System (WRBS). Please note that BBQ booking requests should be emailed only.


You can also contact Property Services for other services.