Service and Support Centre

You’ve got IT questions, we’ve got IT answers

When it comes to information technology, we don’t expect everyone to be an expert. But we do expect you to contact us if you need advice or have a problem. After all, that’s what we’re here for.

Our Service and Support Desk team are the experts at handling IT enquiries and requests. In fact, they’re RMIT University’s central point of contact for IT help and assistance.

System access, password resets, fault management and escalation – the Service and Support Centre handles it all. They’ll even help out with more general technology advice and RMIT Training requests.

It’s a valuable knowledge source for students, staff and those conducting research internationally. And getting help couldn’t be easier - just call, connect with us online or drop in to one of our on-campus walk-up support areas.

Features

Here’s what you get:

  • IT issues and incident management
  • actioning of IT service requests
  • system and technology advice
  • logging of assistance requests for RMIT Training, Human Resources and Academic Registrar groups
  • the ability to view your request history online and track progress
  • face-to-face service at Melbourne, Brunswick and Bundoora campus walk-up support areas.

Please note:

Student administration and property related enquiries are outside the scope of the Service and Support Centre. Visit RMIT Connect and our Property Services page for more information.

Walk-up support areas

Prefer to do business face-to-face?

Our Service and Support Centre staff are also on the ground delivering a walk-up support service at Melbourne, Brunswick and Bundoora campus locations. It’s the ideal way to get on the spot, hands-on IT help.

The service is particularly handy for sorting out hardware issues and getting your mobile devices connected to RMIT’s wireless network.

Availability and location

Visit the Service and Support Centre web page for hours of operation and walk-up locations.

Tracking requests

Want to track the progress of an issue or request you’ve lodged with the Service and Support Centre? The IT Customer Portal can help.

Log in online with your network username and password to view your request history, check on progress or even update request details as things change.

All your requests are kept on record – so it’s easy to manage them and stay informed of their status from one convenient, central location.

To get started, visit the Customer Portal.

Access

Ready to get on with IT?