Course Title: Information Provision

Part A: Course Overview

Course Title: Information Provision

Credit Points: 12.00

Important Information:

Please note that this course may have compulsory in-person attendance requirements for some teaching activities. 

To participate in any RMIT course in-person activities or assessment, you will need to comply with RMIT vaccination requirements which are applicable during the duration of the course. This RMIT requirement includes being vaccinated against COVID-19 or holding a valid medical exemption. 

Please read this RMIT Enrolment Procedure as it has important information regarding COVID vaccination and your study at RMIT:

Please read the Student website for additional requirements of in-person attendance: 

Please check your Canvas course shell closer to when the course starts to see if this course requires mandatory in-person attendance. The delivery method of the course might have to change quickly in response to changes in the local state/national directive regarding in-person course attendance. 


Course Code




Learning Mode

Teaching Period(s)


City Campus


620H Business IT and Logistics


Sem 2 2006,
Sem 2 2007,
Sem 2 2008,
Sem 2 2009


City Campus


620H Business IT and Logistics

Face-to-Face or Internet

Sem 2 2010,
Sem 2 2011,
Sem 2 2012,
Sem 2 2013,
Sem 2 2014,
Sem 1 2018,
Sem 2 2018,
Sem 1 2019,
Sem 2 2019,
Sem 1 2021


City Campus


665H Accounting, Information Systems and Supply Chain


Sem 1 2022

Course Coordinator: Dr Huan Vo-Tran

Course Coordinator Phone: +61 3 9925 1699

Course Coordinator Email:

Course Coordinator Location: 080.08.048

Course Coordinator Availability: By email appointment

Pre-requisite Courses and Assumed Knowledge and Capabilities

Assumed knowledge LIBR1085 Information Discovery

Course Description

This course focuses on the processes, techniques and issues involved in providing information to clients in a variety of settings. Issues include information literacy and managing information collections and services. Skills acquired will include providing instruction to clients.

Objectives/Learning Outcomes/Capability Development


On successful completion of this course you will be able to:

  1. Identify and investigate information needs and information behaviour of individuals or groups to design, deliver and evaluate customised information services and products.
  2. Facilitate the acquisition, licensing or creation of information in a range of media and formats in order to manage collection building, preservation and capacity planning.
  3. Effectively communicate with information users to assess information needs and critically evaluate information to provide information as required.
  4. Discuss the need for information skills in the community to facilitate the promotion of reading and delivery of information literacy education

Overview of Learning Activities

You will experience a variety of learning experiences, online or face-to-face, from a range of possible activities including discussion, reading, case studies, lectures and class exercises. Students may be required on occasion to present information to the class online or face-to-face.
Lectures and tutorial activities are designed to introduce a variety of issues relevant to satisfying the information needs of clients in a range of contexts.

Overview of Learning Resources

Various learning resources are available online through myRMIT/Canvas. In addition to topic notes, assessment details and a study schedule, you may also be provided with links to relevant online information, readings, audio and video clips and communication tools to facilitate collaboration with your peers and to share information.

Resources are also available online through RMIT Library databases and other facilities. If you require assistance with the RMIT library facilities contact the Business Liaison Librarian for your school. Contact details for Business Liaison Librarians are located online on the RMIT Library website.

Additional resources and/or sources to assist your learning will be identified by your course coordinator and will be made available to you as required during the teaching period.

If you are a face-to-face student you will need a mobile computing device for use in Building 80, both in class time and in the building generally.

Overview of Assessment

The assessment tasks, their weighting and the course learning outcomes to which they are aligned are as follows:

Assessment Task 1: 35%
Linked CLOs: 1, 4

Assessment Task 2: 25%
Linked CLOs: 3

Assessment Task 3: 40%
Linked CLOs: 1, 2

Feedback will be provided throughout the semester in class and/or online and by individual consultation.