Course Title: Knowledge Driven Performance

Part A: Course Overview

Course Title: Knowledge Driven Performance

Credit Points: 12.00


Course Code




Learning Mode

Teaching Period(s)


City Campus


660H Graduate School of Business and Law


Sem 1 2007,
Sem 1 2008,
Sem 2 2008,
Sem 1 2009,
Sem 2 2009,
Sem 1 2010,
Sem 1 2011,
Sem 2 2012,
Sem 1 2013,
Sem 1 2014


RMIT Vietnam Hanoi Campus


660H Graduate School of Business and Law


Viet3 2008


RMIT University Vietnam


660H Graduate School of Business and Law


Viet2 2007,
Viet1 2008,
Viet2 2008,
Viet3 2008,
Viet2 2015

Course Coordinator: Arthur Shelley

Course Coordinator Phone: +61 3 9925 0100

Course Coordinator Email:

Course Coordinator Location: Emily McPherson Building 13

Course Coordinator Availability: By appointment

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

The flow of knowledge through organisations is crucial for growth and sustainable performance in our rapidly changing “knowledge economy”. This course explores how the application of knowledge principles helps to deliver organisational goals and build competitive advantage through enhanced solution design and implementation. Course participants are engaged in facilitated dialogue to develop their capabilities to deconstruct situations. Teams collaborate to assess opportunities, rethink the knowledge and capabilities of real organisations to design and redevelop the organisation’s ability to sustain knowledge driven performance.
We explore the concept of knowledge succession with a focus on how people interact through supporting processes, which in turn are made efficient by aligned tools. The course covers a wide range of interdependent factors impacting business, starting with complexity and change and leading through to models, theories and concepts in practice, culminating in the application of integrated solutions to businesses situations (managed as case studies) to leverage strategic relationships and generate positive social and commercial impacts. The course provides an integrated view of how organisations use or misuse knowledge in their business and how the future cycles of design are driven by knowledge gained in past and present cycles.

Objectives/Learning Outcomes/Capability Development

See learning outcomes

Upon successful completion course participants will be able to:

• Apply knowledge principles to sustain knowledge driven performance
• Evaluate the quality of knowledge informed practices and projects to inform design of innovative solutions
• Judge the effectiveness of knowledge strategies and recommend enhancements
• Design and deploy frameworks in various contexts to inform and improve practice
• Implement knowledge-informed decisions and actions supported by appropriate processes and technology
• Generate new knowledge through applying theories in practice and reflecting in their effectiveness
• Work interdependently to build effective relationships with others in diverse contexts
• Collaborate effectively as part of a team in virtual environments
• Engage productively with others in mixed cultures, situations and perceptions
• Interpret cultural differences in business approaches to knowledge management
• Leverage a range of perspectives to generate options and influence decisions
• Engage in constructive dialogue and “Conversations That Matter” on knowledge topics with an international perspective

Overview of Learning Activities

Course participants participate in a variety of experiential learning activities including interactive class exercises, knowledge strategy assessments for operating businesses, cases studies and group research. In the process of learning, course participants have hands-on experience of new technologies for creating, sharing, refining and storing knowledge in dynamic ways. Students collaboratively generate a wiki for the discipline of Knowledge Management interlinking a wide range of management topics back to performance through knowledge principles.

Overview of Learning Resources

A short introductory video, summary notes and Powerpoint deck is provided on Blackboard for the key topic discussed each week of semester. Class participants collectively build a virtual encyclopaedia on knowledge related topics in their first assignment and then use this and other materials as resources for the main group assignment.

Overview of Assessment

There are no examinations. Assignments are documented in an open wiki in which individual work (40%, week 4) is linked to other course participant’s contributions to highlight interdependence.
A group assignment (40%, week 12) involves performing a knowledge assessment of a real organisation, OR the business your own workplace.
Other assessment (20%) builds progressively during the semester through engagement in reflective conversations and exchange of perspectives around key knowledge topics.