Course Title: Social Services Sector Project

Part A: Course Overview

Course Title: Social Services Sector Project

Credit Points: 12.00

Course Coordinator: Dr Jason Downs

Course Coordinator Phone: +61 3 9925 5113

Course Coordinator Email:

Course Coordinator Location: Building 80, City Campus

Course Coordinator Availability: via email

Pre-requisite Courses and Assumed Knowledge and Capabilities


Course Description

The social service sector provides the community with services that meet a broad range of needs. This includes services to promote physical, social, emotional, and mental wellbeing. Groups in the community that are marginalised or disadvantaged are particularly likely to be supported by providers of social service initiatives. In this environment, business efficiencies are paramount to ensuring optimal levels of support to those in need - even the smallest of improvements in the way the organisation operates can have a large impact on the amount of work it is able to do. In this course, students will partner with the Future Social Services Institute (FSSI) and work with organisations in the Social Services industry to solve business-focused issues in creative and technology efficient ways. 

This course is a WIL project, incorporating the investigation of real problems that address the needs of organisations or the community. FSSI partners are engaged in the project and provide feedback to students.

Objectives/Learning Outcomes/Capability Development


On successful completion of this course you should be able to:

  1. Apply research and critical thinking skills to explore and review a business issue that impacts organisations in the social services sector.
  2. Collaborate to inform the development of strategic approaches, solutions and options.
  3. Collaboratively review, assess and endorse a project proposal and proposed solutions.
  4. Communicate or pitch a project proposal to key stakeholders to gain support for adoption and implementation.
  5. Demonstrate self-management skills in a professional context and reflect on and assess your own capabilities and performance, and make use of feedback as appropriate, to support personal and professional development.

Overview of Learning Activities

This course is delivered as a blend of face-to-face activities (such as: workshops, lectures and group or industry-based tasks) and online learning. Learning will be focused around the completion of a 12-week project, which will be supported through in-class and online activities. This may include: project development activities; guest speakers/expert commentators; prescribed readings; researching and analysing specific information; solving problems; producing artefacts; proposing solutions; seeking and providing peer feedback; and reflective praxis.

Overview of Learning Resources

Various learning resources are available online through MyRMIT Studies/Canvas. Class activities, recordings, notes and outcomes are posted on Canvas.

Resources are also available online through RMIT Library databases and other facilities. Visit the RMIT library website for further details. Assistance is available online via our chat and email services, face to face at our campus libraries or via the telephone on (03) 9925 2020.

Additional resources and/or sources to assist your learning will be identified by your course coordinator and will be made available to you as required during the teaching period.

Overview of Assessment

The assessment tasks, their weighting and the course learning outcomes to which they are aligned are as follows.

Assessment Task 1: 15% (WIL)
Linked CLOs: 1, 2

Assessment Task 2: 35% (WIL)
Linked CLOs: 2, 3, 5

Assessment Task 3: 50% (WIL)
Linked CLOs: 1, 4, 5

Feedback will be provided throughout the semester in class and/or in online forums through individual and group feedback on progress, milestones and approaches, and by individual consultation.