Course Title: Participate in basic workplace communication
Part A: Course Overview
Program: C1071 Certificate I in Work Education
Course Title: Participate in basic workplace communication
Portfolio: DSC Portfolio Office
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5672C |
City Campus |
TAFE |
365T Global, Urban and Social Studies |
Face-to-Face |
Term1 2014, Term1 2015 |
Course Contact: Elizabeth-Anne Cotter
Course Contact Phone: (03) 9925
Course Contact Email: elizabeth-anne.cotter@rmit.edu.au
Course Description
In this course you will develop the knowledge and skills required to participate effectively in workplace communication. Workplace communication includes communicating information about routine tasks, processes, events, or skills; participating in group discussions to achieve appropriate work outcomes; and representing views of a group to others.
Pre-requisite Courses and Assumed Knowledge and Capabilities
nil
National Competency Codes and Titles
National Element Code & Title: |
TLIE307C Participate in basic workplace communication |
Elements: |
1 Communicate information about routine tasks, processes, events or skills 2 Participate in group discussions to achieve appropriate work outcomes 3 Represent views of the group to others |
Learning Outcomes
On successful completion of this course you will have explored the following:
- Basic principles of effective communication
- Typical communication problems and appropriate action and solutions
- Protocols and procedures for communicating with others using relevant workplace technology
Overview of Assessment
Assessment is ongoing throughout this course and includes the following:
- Oral questioning
- Workplace observation during your work placement
- Short answer questions