Course Title: Develop interpersonal communication skills for the workplace

Part A: Course Overview

Program: C1071

Course Title: Develop interpersonal communication skills for the workplace

Portfolio: DSC

Nominal Hours: 30.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
SOSK5795	City Campus	TAFE	365T Global Studies, Soc Sci & Plng	Face-to-Face

Course Contact: Mandy Morrison

Course Contact Phone: +61 3 99254065

Course Contact Email: mandy.morison@rmit.edu.au

Course Description

This unit describes the skills and knowledge required by participants
to develop social interaction and communication skills to enable
them to participate in employment settings

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no prerequisite requirements for individual units of competency

National Competency Codes and Titles

National Element Code & Title:	VU20442 Develop interpersonal communication skills for the workplace
Elements:	1: Identify areas of responsibility in own personal life
	2: Develop strategies to promote self confidence
	3: create a personal skills profile
	4: Develop problem solving and decision making skills for work
	5: Maintain personal health and hygiene

Learning Outcomes

In this course you will explore the following topics:

communication skills to participate in interactions with others

problem solving skills to identify and select appropriate communication strategies for different
audiences and different situations

· language and literacy skills to participate in conversations and clarify communication
requirements

· self management skills to identify and seek out sources of support for own communication needs

Overview of Assessment

Assessment in this course is determined via a combination of assessment strategies which will include:

Group discussions

Observations of practical tasks

Self assessment

A project