Course Title: Carry out interactive workplace communication

Part B: Course Detail

Teaching Period: VE 2018

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6037C

Course Title: Carry out interactive workplace communication

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C2222 - Certificate II in Plumbing (Pre-apprenticeship)

Course Contact: Program Manager

Course Contact Phone: +61-3-9925 4468

Course Contact Email: vocengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 10

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit of competency specifies the outcomes required to communicate effectively through oral, visual and written means of communication in order to facilitate work practices that are safe, meet specifications and provide quality outcomes.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CPCPCM2039A Carry out interactive workplace communication

Element:

1. Apply oral communication.

Performance Criteria:

1.1

Oral instructions are given, clarified and confirmed.

1.2

Oral communication with others is clear, accurate and in a language suitable to the industry and workplace.

1.3

Current technology that follows industry convention is used during oral communication.

Element:

2. Apply visual communication.

Performance Criteria:

2.1

Visual communication is used that follows accepted industry practice or social convention.

2.2

Attention of the communicating parties is obtained, confirmed and acknowledged.

2.3

Visual communication is clarified and confirmed at each step.

2.4

Visual communication that is unclear or ambiguous is questioned or visually cancelled.

2.5

Instances of unclear visual communication are followed up to avoid repeated problems.

Element:

3. Apply written communication and signage

Performance Criteria:

3.1

Written communication is accessed.

3.2

Instructions for job or daily activities are accessed and clarified.

3.3

Regulatory authorities' and workplace documentation required to record and report work to be undertaken is completed according to workplace procedures for quality, time and detail.

3.4

Technical instructions relating to job process, criteria and equipment operations are accessed, interpreted and applied.

3.5

Regulatory and work signage is identified, clarified and responded to correctly.

3.6

Written detail is provided to maintain the individual's personal records.

3.7

Information bulletins, circulars or equivalent that impact on the individual are accessed and interpreted.

3.8

Sustainability principles and concepts are applied to written communication.


Learning Outcomes


Refer to Elements


Details of Learning Activities

Ref Workbook


Teaching Schedule

As per timetable


Learning Resources

Prescribed Texts


References


Other Resources

Students will be able to access course information and learning materials through CANVAS.

CANVAS is an online resource with the lesson plans for each unit. Within CANVAS are the session plans, assessments, resources and other materials required for completion of each unit of competency.

Additional materials maybe provided in class and lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.


Overview of Assessment

Students must pass each of the following assessment tasks to demonstrate competent. 

Assessments

Task 1

Assessment 1 oral communication

Task 2

Assessment 2 visual communication

Task 3

Assessment 3 written communication

 

These tasks assesses the following Course Learning Outcomes (CLOs): 

Assessment Mapping Matrix 

Elements/Performance Criteria Covered

Task 1

Task 2

 

Task 3

1.1

X

 

 

1.2

X

 

 

1.3

X

 

 

2.1

 

X

 

2.2

 

X

 

2.3

 

X

 

2.4

 

X

 

2.5

 

X

 

3.1

 

 

X

3.2

 

 

X

3.3

 

 

X

3.4

 

 

X

3.5

 

 

X

3.6

 

 

X

3.7

 

 

X

3.8

 

 

X


Assessment Tasks

As Above


Assessment Matrix

As Above

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):


You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

  • Relevant
  • Current
  • Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.
 

Study and learning Support: 
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support 

Equitable Learning Services (ELS):

Please refer to https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services to find more information about services offered by Equitable Learning Services (ELS).

Late submission: 
Please refer to https://www.rmit.edu.au/students/student-essentials/forms/assessment-forms  to find more information about late submissions.


Special consideration: 
Please Refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration 

Plagiarism: 

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University. 

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism. 

Other Information: 

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview