Course Title: Assist with administration in dental practice

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: BUSM6159C

Course Title: Assist with administration in dental practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C3202 - Certificate III in Dental Assisting

Course Contact: Ms Eleanor Schroeder

Course Contact Phone: 03/9341 1412

Course Contact Email: eleanor.schroeder@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Sue Fatone

Phone: (03) 9341 1406

Fax: (03) 9341 1401

sue.fatone@rmit.edu.au

 

 

 

 

 

Sandra Torbica

Phone: (03) 9341 1408

Fax: (03) 9341 1401

sandra.torbica@rmit.edu.au


Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

HLTIN301A Comply with infection control policies and procedures in the health care setting
HLTIN302A Process reusable instruments and equipment in the health care setting
HLTOHS200A Participate in OHS processes in the health industry
HLTDA303B Prepare for and assist with oral health care procedures

Course Description

This unit of competency describes the skills and knowledge required for a dental assistant to assist the operator by managing appointments to suit the client and the organisation, to record and reconcile payments and to maintain client records.
All procedures are carried out in accordance with occupational health and safety policies and procedures, current infection control guidelines, Australian and new Zealand standards, state/territory legislative requirements and organisational policy.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTDA306B Assist with administration in dental practice

Element:

1. Communicate effectively with clients and other persons

Performance Criteria:

1.1 Greet clients and other visitors appropriately
1.2 Make available an appropriate environment for the client to complete medical, dental and financial details
1.3 Listen carefully and be sensitive to client and/or carer point of view
1.4 Provide information to client and/or carer appropriately and completely using language that can be easily understood
1.5 Ensure client and/or carer understands information provided to them
1.6 Show empathy and respect for client and/or carer by being polite and avoiding negative comments

Element:

2. Respond appropriately to inquiries from clients and visitors

Performance Criteria:

2.1 Maintain personal dress and presentation
2.2 Operate communication equipment effectively
2.3 Respond to inquiries promptly, politely and ethically
2.4 Determine the purpose of an inquiry, the identity of the person and retrieve relevant record/s if required
2.5 Prioritise messages and record them legibly and accurately
2.6 Refer inquiries outside area of responsibility and/or knowledge to appropriate supervisor
2.7 Comply with organisation protocols for electronic communication with clients and/or carers
2.8 Maintain confidentiality of information relating to clients, staff and the dental practice/organization

Element:

3. Allocate appointments appropriate to clients and organisation requirements

Performance Criteria:

3.1 Identify the client’s appointment requirements
3.2 Agree an appointment time which meets the client’s preferences and the organisation’s requirements
3.3 Record the appointment details accurately and legibly using standard dental notation in the organisation’s appointment system
3.4 Provide a copy of appointment details to the client
3.5 Monitor appointment schedules and notify clients and the oral health care team of any necessary changes within a suitable time fr

Element:

4. Calculate and record basic financial transactions

Performance Criteria:

4.1 Complete petty cash vouchers accurately and account for all monies
4.2 Calculate correct fees
4.3 Apply GST where appropriate in line with identified requirements
4.4 Check and record legibly and accurately payments received
4.5 Validate cheques and credit card vouchers
4.6 Provide the client with a receipt

Element:

5. Handle cash and record financial transactions

Performance Criteria:

5.1 Balance accurately monies received against records of payment in accordance with organisation policies
5.2 Secure cash is secured in an approved location
5.3 Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies
5.4 Identify a record of bad debts and take appropriate action in line with office procedures
5.5 Follow banking procedures in accordance with organisation policies

Element:

6. Maintain client records

Performance Criteria:

6.1 Remove the correct client files and attach the appropriate fees and diagnostic records
6.2 Place files in order of appointment
6.3 Enter information legibly, accurately and update as appropriate
6.4 File client dental records correctly after use
6.5 Maintain up-to-date, accurate, legible and complete records of laboratory work

Element:

7. Assist with client recalls

Performance Criteria:

7.1 Apply knowledge of a client recall system
7.2 Mark client records with the relevant recall date as appropriate and as directed by the operator
7.3 Identify clients who are due for recall and notify them that an appointment is due
7.4 Follow-up with courtesy those clients who do not respond to a recall appointment request


Learning Outcomes


 1.1 Greet clients and other visitors appropriately
1.2 Make available an appropriate environment for the client to complete medical, dental and financial details
1.3 Listen carefully and be sensitive to client and/or carer point of view
1.4 Provide information to client and/or carer appropriately and completely using language that can be easily understood
1.5 Ensure client and/or carer understands information provided to them
1.6 Show empathy and respect for client and/or carer by being polite and avoiding negative comments
2.1 Maintain personal dress and presentation
2.2 Operate communication equipment effectively
2.3 Respond to inquiries promptly, politely and ethically
2.4 Determine the purpose of an inquiry, the identity of the person and retrieve relevant record/s if required
2.5 Prioritise messages and record them legibly and accurately
2.6 Refer inquiries outside area of responsibility and/or knowledge to appropriate supervisor
2.7 Comply with organisation protocols for electronic communication with clients and/or carers
2.8 Maintain confidentiality of information relating to clients, staff and the dental practice/organization
3.1 Identify the client’s appointment requirements
3.2 Agree an appointment time which meets the client’s preferences and the organisation’s requirements
3.3 Record the appointment details accurately and legibly using standard dental notation in the organisation’s appointment system
3.4 Provide a copy of appointment details to the client
3.5 Monitor appointment schedules and notify clients and the oral health care team of any necessary changes within a suitable time frame
4.1 Complete petty cash vouchers accurately and account for all monies
4.2 Calculate correct fees
4.3 Apply GST where appropriate in line with identified requirements
4.4 Check and record legibly and accurately payments received
4.5 Validate cheques and credit card vouchers
4.6 Provide the client with a receipt
5.1 Balance accurately monies received against records of payment in accordance with organisation policies
5.2 Secure cash is secured in an approved location
5.3 Respond to suspected breaches of security and take the appropriate action with minimum delay in accordance with organisation policies
5.4 Identify a record of bad debts and take appropriate action in line with office procedures
5.5 Follow banking procedures in accordance with organisation policies
6.1 Remove the correct client files and attach the appropriate fees and diagnostic records
6.2 Place files in order of appointment
6.3 Enter information legibly, accurately and update as appropriate
6.4 File client dental records correctly after use
6.5 Maintain up-to-date, accurate, legible and complete records of laboratory work
7.1 Apply knowledge of a client recall system
7.2 Mark client records with the relevant recall date as appropriate and as directed by the operator
7.3 Identify clients who are due for recall and notify them that an appointment is due
7.4 Follow-up with courtesy those clients who do not respond to a recall appointment request


Details of Learning Activities

Teacher Lead Activities

Classroom, tutorial instruction and practical instruction in theory and tasks associated with the topics including the use of computers and relevant software/s.

Practical simulations and demonstrations

Group discussion and activities

Student Centred Activities

Participation in group activities based on simulated workplace exercises including computer based workshop.

Self managed research

Maintain workplace relations using written, oral and electronic communication


Teaching Schedule

Below is a guide to the under pining knowledge and skill that the learner will need to demonstrate. This schedule is a guide only to provide adequate time for the learner to access the underpinning knowledge.·

Block 3 Day 5

Dental Practice Records

Discussion of PowerPoint Presentation and class activites on records handling including the creation, maintenance, storage and security of all dental records.

Block 4 Day 1 and Day 2

Financial Record Keeping

Discussion of PowerPoint Presentation on cash management in the dental setting and completion of class exercises on Cash Books, Bank Statement, Petty Cash and Bad Debts·

Block 4 Day 1

Front desk communication in the dental industry

Discussion of PowerPoint Presentation on communication in the dental industry, including patient to staff and staff to staff communications and the various patients and visitors in the dental practice.


Learning Resources

Prescribed Texts

Bird D. & Robinson D.(2009), Torres & Ehrlich Modern Dental Assisting, 9th Ed. W.B. Saunders Company. Philadelphia.


References


Other Resources


Overview of Assessment

A variety of assessments are incorporated in this unit of competency including:
• Observation in the work place
• Evidence of essential knowledge and understanding may be provided by: traditional or online (computer-based) assessment or written assignments/projects
• Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
• Questioning
• Staff and/or client feedback
• Supporting statement of supervisor
• Authenticated evidence of relevant work experience and/or formal/informal learning
• Role play simulation


Assessment Tasks

Variety of assessments including:·

  •     Role-plays and group work
  •     Patient Management Journal.

Students are required to bring this to the class Block 4 day 2 and it will be viewed by the teacher and returned to the students on the day. ·

  •       Dental Practice Records

This on line test is to provide feedback and assist you to learn the skills of maintaining an efficient and well managed appointment book, monitor patient flow using an effective recall system to ensure the practice maintains effective use of all available time in keeping with the practice needs and the requirements of a dental practice in the maintenance, storage and security of patient records.

The time limit for this online Multiple Choice Test quiz is one hour. Students must obtain 70% pass rate.  Students who do not reach 70% will need to discuss the result with the teacher and the SLO (Student liaison officer).It is recommended that you read/work through the material (the Power Point slides in the on line module, recommended websites, text book and self assessment questions completed during class activities) before attempting the quiz on the topic. There is only one attempt allowed and no backtracking is allowed.·

  •   Financial Record Keeping

This on line test is to provide you with feedback in a number of different areas that a dental assistant will be required to perform within the office environment of a dental practice. The management of financial records enables the dental surgery to maintain a steady flow of monies going in and out of the practice to ensure it is able to meet it business commitments.

The time limit for this online Multiple Choice Test quiz is one hour.

Students must obtain 70% pass rate. Students who do not reach 70% will need to discuss the result with the teacher and the SLO (Student liaison officer).

It is recommended that you read/work through the material (the Power Point slides in the on line module, recommended websites, text book and self assessment questions completed during class activities) before attempting the quiz on the topic. There is only one attempt allowed and no back tracking.


Assessment Matrix

 Financial record keeping / Dental practice records (portfolio) including third party evidence

Other Information

Students must gain competency in all units of this course to obtain their Certificate III in Dental Assisting.

Course Overview: Access Course Overview