Course Title: Communicate and work effectively in health
Part B: Course Detail
Teaching Period: Term1 2015
Course Code: EMPL7049C
Course Title: Communicate and work effectively in health
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C3299 - Certificate III in Dental Assisting
Course Contact: Ms. Suzanne Dellas Fatone
Course Contact Phone: +61 3 9341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Dental Health Program Manager: Mr Mark Doherty
Office hours: Monday to Friday 8:30 to 4:30 pm
Telephone +61 3 3941 1407
Email: mark.doherty@rmit.edu.au
Ms. Sue Fatone
Office hours: Monday to Friday 8:30 to 4:30 pm
Telephone +61 3 3941 1406
Email: sue.fatone@rmit.edu.au
Ms. Suzie Georgeivski
Office hours: Monday to Friday 8:30 to 4:30 pm
Telephone +61 3 3941 1418
Email: suzanna.georgievski@rmit.edu.au
Nominal Hours: 20
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
Not applicable
Course Description
This unit of competency describes the skills and knowledge required to work effectively in a health
setting with clients, staff, visitors, suppliers and others to meet established work requirements.
This unit applies to work in a range of health settings such as:
specific community
community, regional or remote service provider
department of a large institution or organisation
specialised service or organisation
private provider
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTHIR301C Communicate and work effectively in health |
Element: |
1. Work ethically |
Performance Criteria: |
1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role |
Element: |
2. Communicate effectively in a health setting |
Performance Criteria: |
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards |
Element: |
3. Practise high standards of personal hygiene |
Performance Criteria: |
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting |
Element: |
4. Promote a positive approach to health |
Performance Criteria: |
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health |
Element: |
5. Maintain professional work standards |
Performance Criteria: |
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel |
Element: |
6. Work effectively within the health care system |
Performance Criteria: |
6.1 Demonstrate respect for workers from different sectors and levels of the industry |
Element: |
7. Take responsibility for personal skill development |
Performance Criteria: |
7.1 Seek advice from appropriate persons on areas for skills/knowledge development |
Learning Outcomes
1.1 Follow ethical guidelines in decision-making in all work undertaken in the health setting with awareness of potential ethical complexity in own work role
1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
1.5 Show respect for rights and responsibilities of others through considered application of work practices
1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
1.7 Recognise, avoid and/or address any conflict of interest
2.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach to health care consistent with organisation standards
2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting
3.2 Wear personal protective equipment correctly according to organisation requirements
3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures
3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards
4.1 Clarify components of own role that contribute to maintaining an effective and client-centred approach to health
4.2 Promote an approach in which clients are included in shared decision-making as partners in health care where appropriate
4.3 Contribute to a workplace culture of promoting good health by sharing health information in line with organisation policy
4.4 Focus on preventing ill health and minimising risk in the workplace
5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
5.2 Contribute to identifying and implementing improved work practices
5.3 Comply with relevant accreditation standards applying to work undertaken
5.4 Reflect understanding and focus on achieving organisation goals and objectives in all work undertaken
5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
5.6 Identify and report issues requiring mandatory notification to supervisor and/or appropriate authority
6.1 Demonstrate respect for workers from different sectors and levels of the industry
6.2 Work with awareness of the roles of various organisations in the health care system in Australia
6.3 Maintain awareness of current issues influencing health care, including health issues for Indigenous Australians
7.1 Seek advice from appropriate persons on areas for skills/knowledge development
7.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
7.3 Undertake designated skill/knowledge development and maintenance activities of the organisation including induction training
7.4 Identify and prioritise personal work goals in accordance with organisation requirements
Details of Learning Activities
A combination of learning activities will support student’s learning in this unit, such as
- Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
- Demonstration and classroom discussion
- Facilitator led practical clinical demonstration
- Group discussions
- Participation in group activities based on simulated workplace exercises
- Online learning resources accessed via myRMIT Studies (BlackBoard)
including online tests or quizzes - Written classroom tasks
- Self managed research to support completion of assessment tasks.
- Work based learning and experience in the dental practice.
Teaching Schedule
This class is scheduled for delivery for both Trainee Groups and Non Trainee Groups in classrooms
on level 3 of Building 154 (within the Royal Dental Hospital of Melbourne). Notification will be provided via
student email if the date or location change. The classes will be delivered over Phases 1,3 & 4 of the program.
Below is a guide to the underpinning knowledge and skills that the learner will need to demonstrate. This
schedule is a guide only to provide adequate time for the learner.
Phase 1 Topics:
- Legal and Ethical issues for the dental assistant: (two hours, facilitator led class work shop/activities)
- Communicating and Working Effectively in the Dental Practice: (three hours, facilitator led class work shop/activities)
Phase 3 Topics:
- Communicate and Work Effectively in Health: (four hours: self directed learning and oral presentation to student group).
Phase 4 Topics:
- Professional development: (two hours, facilitator led class work shop/activities)
Total hours - 11 hours
The student is expected to undertake 9 hours of self managed research, and on the job workplace training in this unit of competence.
Nominal Hours - 20 hours
Learning Resources
Prescribed Texts
Bird. D. & Robinson D (2014) Torres & Ehrlich Modern Dental Assisting, 11th Ed. W.B. |
|
Zwemer, T.J. (2013) Mosby’s Dental Dictionary, 3rd Ed. Mosby Inc., Sydney |
References
Other Resources
Students will be expected to utilise a range of recent and appropriate library, electronic, text and other resources.
Students will be provided with resources and tools for learning in this course through myRMIT Studies (BlackBoard).
● Australian Dental Association Vic Branch (2005) Systematic Operating Procedures A manual for infection
control and operational safety for the dental practice.
http://www.adavb.net/OrderFromUs/tabid/462/language/en-AU/Default.aspx#fmPWd2bWULhw
● Evolve Student Online Resources
https://evolve.elsevier.com/cs/product/9780323225878?role=student#
● myRMIT Studies (Blackboard) for RMIT Online resources
● RMIT Library for textbooks and other resources
RMIT Library (Dental Guides): http://rmit.libguides.com/dental
● Dental Board of Australia Guidelines http://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines.aspx
● Workplace Procedure Manuals and Workplace checklists
How to communicate effectively: http://www.wikihow.com/Communicate-Effectively
Effective communication skills: http://www.helpguide.org/mental/effective_communication_skills.htm
RMIT provides all students with an extension range of online and campus based study support services ranging from:
- Study and Learning Centres http://www1.rmit.edu.au/students/studyresources
- Learning Lab: http://www1.rmit.edu.au/browse;ID=l5f1zzjdhi0g1|
- Study Know How WorkShops: http://www1.rmit.edu.au/studyandlearningcentre/knowhow
- Disability Liaison Unit: http://www1.rmit.edu.au/disability
Overview of Assessment
Assessment will include demonstration of underpinning skills and knowledge, assessment activities may include quizzes, role play, oral presentation, and written work.
Assessment Tasks
To achieve a grade of CA (Competency achieved) for the unit HLTHIR301C Communicate and work effectively in health,
you are required to obtain a pass result (CA) for all the following theoretical and practical assessments that are
used to measure elements, performance criteria, essential knowledge and essential skills as outlined in the health
training package. The HLTHIR301C Assessment Overview is issued on Phase 1 Day 3 and provides information for the
classess and assessments for this unit.
Role Play Assessment Phase 1 Day 4
The HLTHIR301C Role Play is a cases study which is peer and teacher assessed, in the class. Students are to provide a brief
reflection report on their Role Play.
Legal and Ethical Online Quiz
The HLTHIR301C Legal and Ethcial Quiz is an online comprising of multiple choice questions. A final mark of 100% is required
for a pass in HLTHIR301C Legal and Ethcial Quiz and the student is allowed multiple attempts and must be completed before Phase 2.
Oral Presentation Phase 3 Day 3
The HLTHIR301C oral presentation is conducted as a group presentation, The students are provided with a scenario and questions.
Each student is allocated one question to answer and a PowerPoint is created by the student group. The student group presents the
PowerPoint to the class.
Professional Development Phase 4 Day 5.
The HLTHIR301C Professional Development assessment is a submission of the students create CV and a application for the
Certificate IV in Dental Assisting.
Direct credit transfer and RPL:
Direct credit transfer is available to students who have already completed the same or similar courses.
Recognition of prior learning is available to students who have relevant prior skills or experience.
Please refer to http://www.rmit.edu.au/browse;ID=8u7jborsx9dy (unresolved)
Work submitted for assessment:
Assessments that require work to be submitted must be handed in by the due date designated
by the unit teacher. Details of the due date for each assessment item are included in the unit Assessment
overview. Students are expected to prepare all assignments and other written work in a professional manner.
More information on general academic study and writing skills can be found on the “Learning Lab”
http://emedia.rmit.edu.au/learninglab/ All work submitted for assessment must be submitted electronically
unless directed by the unit teacher.
Harvard style is used for all referencing and for bibliography. Care must be taken to reference all work correctly
and to avoid plagiarism. Be sure not to plagiarise unintentionally. Students must keep a copy of all submitted
assessments including electronic copies.
Failure to complete any of the above listed tasks/assessments will result in an NYC (Not yet competent) or DNS
(Did not submit) for unit HLTHIR301C Communicate and work effectively in health. A NYC or DNS result will be
entered in the student record. This will result in non-completion of this unit of competence and re-enrolment will be required
incurring fees and a return to class work and completion of any relevant assessments at the time of the re-enrolment.
Assessment Matrix
Other Information
This unit of competency is delivered against current industry standards. It is recommended that all students are
familiar with the current ADA Infection Control Guidelines Document 2012 or the most current version of this
document.
Students are required to support the learning outcomes for Unit HLTHIR301C Communicate and work effectively in health
with work based experience and further self managed research to support positive outcomes in this Unit.
Plagiarism
RMIT University requires that you present only YOUR work for assessment. Plagiarism is a form of cheating.
It is the presentation of the work or idea of another person without appropriate referencing, as though it is your own.
Plagiarism is NOT acceptable. Penalties can include charges of academic misconduct, cancellation of results and
exclusion from your course.
Please note: It is also a disciplinary offence to allow your work to be plagiarised by another student. When signing the
coversheet to submit your assessment, you are declaring that the work is not plagiarised.
Special Consideration
Please Note; Students may apply for Special Consideration as (per the information via the RMIT website
http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved) if they believe their ability to complete the assessment for this Unit
by the submission date has been affected by factors beyond their control. Special Consideration must be lodged prior to
or within 48 hours of the scheduled assessment time or assessment submission date. Please note Special Consideration
is NOT granted automatically on application.
RMIT Assessment Policies for details on RMIT Assessment Policies
http://www.rmit.edu.au/browse;ID=od0oagg9uc111 (unresolved)
Assessment Appeal Process
The Appeals Againtst Assessment Ploicy and procesures applies to all coursework programs in caeers. The appeal process is
staged and students are required to follow each stage in order to ensure their full entitlement, is available on http://www.rmit.edu.au/browse;ID=nwjxaifdrgle (unresolved)
Course Overview: Access Course Overview