Course Title: Work effectively in the community sector

Part A: Course Overview

Program: C3304 Certificate III in Aged Care

Course Title: Work effectively in the community sector

Portfolio: DSC Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies

Face-to-Face or Workplace

Term1 2013,
Term2 2014,
Term1 2015,
Term2 2015

Course Contact: Renee Costa

Course Contact Phone: +61 3 99250886

Course Contact Email:

Course Description

In this course you will study ways in which you can work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements. You will learn about how to work ethically, how to communicate effectively within the community services system, and how to demonstrate commitment to relevant values and philosophy underpinning work in the sector. You will learn how to maintain work standards and take responsibility for personal skill development, and how to reflect on your own practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no formal pre-requisites for this course, however you will need to obtain a police check in order to participate in the practical placement and gain work in the sector as per legislative requirements.
You need knowledge of spoken English, as well as English literacy to a standard that is likely to meet workplace needs to enter the course. If you would like advice on the standard of English that is recommended for the course please contact the Course Co-ordinator via the details above.

National Competency Codes and Titles

National Element Code & Title:

CHCCS411C Work effectively in the community sector


1. Work ethically

2. Communicate effectively in a community work or service delivery setting

3. Work effectively within the community services system

4. Demonstrate commitment to relevant values and philosophy underpinning work in the sector

5. Maintain work standards

6. Take responsibility for personal skill development

7. Reflect on own practice

Learning Outcomes

On successful completion of this course you will have developed and applied the required skills and knowledge to demonstrate your competency in the above elements.

Overview of Assessment

In this course you will be assessed on the knowledge and skills that you have developed to meet the competency requirements of this course. You will complete assessments to determine your knowledge throughout the course which ensures you are equipped to perform your job role in the Aged Care sector, and the second method of assessment is where you give practical demonstrations of the tasks required in the job role for this course. These assessment tasks are conducted after you have had adequate preparation for the assessment and you will be supported through out the assessment process. Some of the practical tasks will be done in the purpose-built facilities at RMIT, others will be done in your placement in a workplace setting.