Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3319 - Certificate III in Individual Support

Course Contact: Renee Costa

Course Contact Phone: 9925 0886

Course Contact Email: renee.costa@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

In this unit you will acquire the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations. These include Aboriginal and Torres Strait Islander people.

This unit applies to all workers working across the Aged Care, Home and community care and Disability sectors.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1.Reflect on own perspectives

 

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness and their benefits

 

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

 

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

 

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

 


Details of Learning Activities

In-class activities: 

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class exercises to review discussions/lectures 

Out-of-class activities: 

  • independent project based work 
  • online and other research
  • independent study

 


Teaching Schedule

Class

Content

1

Introduction to the course structure and assessment

 

Diversity – how this manifests in Australian society (culture, race, ethnicity, sexual identity, etc.)

 

Values: identifying own cultural perspectives and biases

2

Professional behaviour and balancing awareness of self-limiting social awareness

 

Reflective practices to support development of cultural knowledge and professional behaviour

 

Practical contributions to the development of workplace and professional relationships based on inclusivity and cultural safety

3

Communication skills for developing and maintaining positive relationships and interactions (including use of translators/interpreters)

 

Resolving differences and misunderstandings based on cultural difference (own and other)


Learning Resources

Prescribed Texts


References


Other Resources

RMIT will provide learning resources for this course.  Students are expected to use Blackboard to access learning resources and assessment material for this course


Overview of Assessment

 

This unit of competency is delivered and assessed with the unit of competency Provide Home and Community Support Services (CHCHCS001)

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

The assessment tasks are as follows:

Task 1: Questions and answers

Task 2: Research questions

Task 3: Observation in either a simulated or workplace environment

If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

 

A student charter http://www.rmit.edu.au/about/studentcharter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online: http://www1.rmit.edu.au/browse;ID=c15i3ciaq8ca         

 

 

 


Assessment Tasks

This unit of competency is delivered and assessed with the unit of competency CHCHCS001– Provide home and community support services 

There will be three forms of assessment and they will include a research task, questions and answers in relation to the unit of competency and practical assessment either in a simulated or workplace environment.

 

Task 1: Questions and answers -This task requires you to briefly answer 22 questions that relate to working within community care and some of the factors that need to be considered. There are also a number of questions which relate to working with people from culturally diverse backgrounds.

Task 2: Research questions -There are 12 questions that you are required to answer in your own words for this task. You will be required to think about working in the home and with with clients from diverse backgrounds and how you will respect and work with their cultural considerations.

Task 3: Observation in either a simulated or workplace environment -

Ø For this part of the assessment you will be observed either in a simulated environment (In class) or within your practical placement by the RMIT facilitator/assessor. You will be observed demonstrating the following points:

• Demonstrated that you have an understanding of the need for the use of suitable equipment, resources and facilities to assist or enable residents/clients to maintain independence.
• Able to demonstrate an understanding of individualised care plans and the use of any relevant equipment outlined in the care plan.
• You were able to describe and demonstrate what Personal Protective Equipment is and how and when it should be used.
• Able to show where to find the relevant organisations policy and procedures in relation to cultural diversity.
• Able to demonstrate good communication skills and respect for people from diverse backgrounds in residential and home and community care.
• Demonstrated a good working relationship with all co-workers including new arrivals from various world regions.

 


Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration

 

Other Information

This is a Work Integrated Learning course in which you will complete a 120 placement in an organisation, undertaking the kinds of professional tasks you could expect in your work after graduation.

Police Check

You must obtain evidence of a satisfactory National Police Records Check before undertaking work placements and you will need to pay the associated costs.

or

You may be required to obtain a satisfactory National Police Records Check at the request of their placement agency.

Commonwealth Statutory Declaration

It is a requirement that all students who undertake Aged Care placement must supply a current commonwealth statutory declaration

 

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.
The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.
Where required by the workplace, students shall provide a copy of their police check on request.
If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:
- advise the student of the outcome; and
- discuss placement options with the student; and/or
- provide program and career counselling.
RMIT will not store Police Checks on student files.

Early Termination of Placement
Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.
Possible reasons for such decisions may include, but are not limited to
failure to follow processes required for safety
breach of client or patient confidentiality
failure to comply with the instructions of supervisors
or other unprofessional behaviour
Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.


Immunisations

 It is a requirement that all students who undertake Aged Care placement must comply with the Department of Health immunisation guidelines.

You must provide proof of your vaccination history and or serological evidence of your immunity to the following infectious diseases, also blood-borne viruses before you commence placement:

  • Hepatitis B
  • Hepatitis A
  • Diphtheria, Tetanus, Pertussis (dTpa)
  • Measles, Mumps, Rubella (MMR)
  • Varicella (chickenpox)
  • Poliomyelitis
  • Tuberculosis status
  • Annual Influenza

 

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students

 

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

Attendance
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
http://www1.rmit.edu.au/students/specialconsideration
Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing


Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
Piecing together text from one or more sources and adding only linking sentences;
Copying or submitting whole or parts of computer files without acknowledging their source;
Copying designs or works of art and submitting them as your original work;
Copying a whole or any part of another student’s work; and
Submitting work as your own that someone else has done for you.
Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –http://www1.rmit.edu.au/browse;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf

 

Course Overview: Access Course Overview