Course Title: Assist with administration in dental practice

Part A: Course Overview

Program: C3393 Certificate III in Dental Assisting

Course Title: Assist with administration in dental practice

Portfolio: Vocational Education

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
OFFC5318C	City Campus	TAFE	155T Vocational Health and Sciences	Face-to-Face or Internet or Workplace	Term2 2016

Flexible Terms

Course Code	Campus	Career	School	Learning Mode	Teaching Period(s)
OFFC5318C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2018 (All)
OFFC5318C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2019 (All)
OFFC5318C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2020 (All)
OFFC5318C	City Campus	TAFE	174T School of VE Engineering, Health & Science	Face-to-Face or Internet or Workplace	VE 2021 (All)

Course Contact: Sue Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au

Course Description

This unit of competency describes the skills and knowledge required for a dental assistant to assist the operator by managing appointments to suit the patient and the organisation, recording and reconciling payments, and maintaining patient records.

This unit applies to dental assistants who assist with administration in dental practice.

Pre-requisite Courses and Assumed Knowledge and Capabilities

None

National Competency Codes and Titles

National Element Code & Title:	HLTDEN003 Assist with administration in dental practice
Elements:	1. Communicate effectively with patients and other persons 2. Respond appropriately to enquiries from patients and visitors 3. Allocate appointments appropriate to patient and organisation requirements 4. Calculate and record basic financial transactions 5. Handle cash and record financial transactions 6. Maintain patient records 7. Assist with patient recalls

Learning Outcomes

On completion of this course, you will be able to;

1. Communicate effectively with patients and other persons
2. Respond appropriately to enquiries from patients and visitors
3. Allocate appointments appropriate to patient and organisation requirements
4. Calculate and record basic financial transactions
5. Handle cash and record financial transactions
6. Maintain patient records
7. Assist with patient recalls

Overview of Assessment

You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:

• assisted with management of an appointment and recall system on 3 occasions including:
- recording, labelling and filing forms - recording patient details and records
- recording appointments
- assessing the urgency of calls and prioritising appointments
- responding to a range of requests for information

• recorded financial transactions in accordance with dental practice or organisation requirements including:
- calculating fees - recording payments

• interacted effectively with at least 3 different patients from a range of different social and cultural backgrounds including:
- showing empathy
- dealing with conflict situations
- asking for clarification from patient
- using negotiation skills.

To be deemed competent you must demonstrate an understanding of all aspects required of the competency.

Regular attendance is necessary.  Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.