Course Title: Communicate and work in health or community services

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL7091C

Course Title: Communicate and work in health or community services

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C3393 - Certificate III in Dental Assisting

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 0341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Dental Health Program Manager: Mr Nicholas Greer

Office hours: Monday to Friday 8:30 to 4:30 pm
Telephone +61 3 3941 14020
Email: nicholas.greer@rmit.edu.au  
 

 

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. 

This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCOM005 Communicate and work in health or community services

Element:

1. Communicate effectively with people

Performance Criteria:

1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect

1.2 Communicate service information in a manner that is clear and easily understood

1.3 Confirm the person’s understanding

1.4 Listen to requests, clarify meaning and respond appropriately

1.5 Exchange information clearly in a timely manner and within confidentiality procedures

Element:

2. Collaborate with colleagues

Performance Criteria:

2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions

2.2 Identify lines of communication between organisation and other services

2.3 Use industry terminology correctly in verbal, written and digital communications

2.4 Follow communication protocols that apply to interactions with different people and lines of authority

Element:

3. Address constraints to communication

Performance Criteria:

3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures

3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques

3.3 Use communication skills to avoid, defuse and resolve conflict situations

Element:

4. Report problems to supervisor

Performance Criteria:

4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor

4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people

4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities

4.4 Refer unresolved conflict situations to supervisor

Element:

5. Complete workplace correspondence and documentation

Performance Criteria:

5.1 Complete documentation according to legal requirement and organisation procedures

5.2 Read workplace documents relating to role and clarify understanding with supervisor

5.3 Complete written and electronic workplace documents to organisation standards

5.4 Follow organisation communication policies and procedures for using digital media

5.5 Use clear, accurate and objective language when documenting events

Element:

6. Contribute to continuous improvement

Performance Criteria:

6.1 Contribute to identifying and voicing improvements in work practices

6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements

6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development

6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action

Learning Outcomes


Refer to Elements.


Details of Learning Activities

 A combination of learning activities will support student’s learning in this unit, such as

  • Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
  • Demonstration and classroom discussion
  • Facilitator led practical clinical demonstration
  • Group discussions
  • Participation in group activities based on simulated workplace exercises
  • Online learning resources accessed via myRMIT Studies (BlackBoard)
    including online tests or quizzes
  • Practical clinical practice, peer evaluation/feedback session
  • Written classroom tasks
  • Self managed research to support completion of project.  


Teaching Schedule

 This unit  is scheduled for delivery for both Trainee Groups and Non Trainee Groups.

Teaching schedule is per the timetable issued on Phase 1 Day1 and is also available on BlackBoard

Please note that timetable is subject to change at the discretion of RMIT; In this event notification will be provided to your student email

 

Session 1 - Communication Lecture

Session 2 - Communication Lecture/Workshop

 


Learning Resources

Prescribed Texts

Bird. D. & Robinson D (2014) Torres

978-1-4557-7451-7

References


Other Resources

 Students will be able to access course information and learning materials through myRMIT and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.


Overview of Assessment

 

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

  • demonstrated effective communication skills in 3 different work situations
  • clarified workplace instructions and negotiated timeframes with 2 colleagues
  • responded appropriately to 3 different situations where communication constraints were present
  • completed 2 written or electronic workplace documents to organisation standards

 

Assessment

Assessment: Task 1

Reflective Journal

Assessment: Task 2

Workplace Assessment 1

Assessment: Task 3

Workplace Assessment 2

 

Assessment Mapping Matrix

 

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

1.1

X

X

X

1.2

X

X

X

1.3

X

X

X

1.4

 

X

X

1.5

 

X

X

2.1

 

X

X

2.2

X

X

X

2.3

X

X

X

2.4

X

 

 

3.1

X

X

X

3.2

X

X

X

3.3

X

X

X

4.1

X

 

 

4.2

X

 

 

4.3

X

 

 

4.4

X

 

 

5.1

X

 

 

5.2

X

 

 

5.3

X

 

 

5.4

X

 

 

5.5

X

X

X

6.1

X

 

 

6.2

X

 

 

6.3

X

 

 

6.4

X

 

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks. 


Assessment Tasks

Reflective Journal 

Workplace Assessment 1

Workplace Assessment 2


Assessment Matrix

Refer to 'Overview of Assessment'

Other Information

 Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.

Study and Learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development

Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please refer to http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.

Late Submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:
Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.

Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.
Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

 

Course Overview: Access Course Overview