Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2021
Class Number: All
Class Section: All
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: EMPL7091C
Course Title: Communicate and work in health or community services
School: 174T School of VE Engineering, Health & Science
Campus: City Campus
Program: C3393 - Certificate III in Dental Assisting
Course Contact: Sue Fatone
Course Contact Phone: +61 3 0341 1406
Course Contact Email: sue.fatone@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Vocational Educators
Vibha Ghia
vibha.ghia@rmit.edu.au
Sandra Torbica
sandra.tobica@rmit.edu.au
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
Element: |
1. Communicate effectively with people |
Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
Element: |
2. Collaborate with colleagues |
Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
Element: |
3. Address constraints to communication |
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
Element: |
4. Report problems to supervisor |
Performance Criteria: |
4.1 Comply with legal and ethical responsibilities and discuss difficulties with supervisor 4.2 Refer any breach or non adherence to standard procedures or adverse event to appropriate people 4.3 Refer issues impacting on achievement of employee, employer and/or client rights and responsibilities 4.4 Refer unresolved conflict situations to supervisor |
Element: |
5. Complete workplace correspondence and documentation |
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
Element: |
6. Contribute to continuous improvement |
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On completion of this course, you will be able to;
- Communicate effectively with people
- Collaborate with colleagues
- Address constraints to communication
- Report problems to supervisor
- Complete workplace correspondence and documentation
- Contribute to continuous improvement
Details of Learning Activities
Online lectures
Simulated Clinical practicals
Teaching Schedule
Phase 3:
Communicate and Work
• Introduction
• Legal Framework
• Communication with others
• Collaboration with others
Phase 4:
Communicate and Work
• Communication constraints
• Workplace correspondence and documentation
• Continuous improvement
Learning Resources
Prescribed Texts
Modern Dental Assisting |
978-0-323-624885-5 |
References
Other Resources
Overview of Assessment
You must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that you have:
demonstrated effective communication skills in 3 different work situations
clarified workplace instructions and negotiated timeframes with 2 colleagues
responded appropriately to 3 different situations where communication constraints were present
completed 2 written or electronic workplace documents to organisation standards
To be deemed competent you must demonstrate an understanding of all aspects required of the competency.
Regular attendance is necessary. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.
Assessment Tasks
Students enrolled in Vocational Education and Training qualifications are assessed for Competency. To be assessed as Competent means you have consistently demonstrated the required knowledge and skills at a standard expected in then workplace.
To be assessed as Competent in this course, you will need to complete each assessment task to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.
You should refer to the assessment brief which is available through Canvas for full assessment criteria.
AT 1 - Knowledge Assessment Task
AT2 -Practical Assessment Task
AT3 -Logbook Assessment Task
AT4 -Logbook Assessment Task
Results that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
Assessment Matrix
The assessment tasks listed in this course guide address all the elements and criteria of the requirements of this course.
Other Information
Attendance:
Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises
It is strongly advised that you attend all timetabled sessions. This will allow you to engage in the required learning
activities, ensuring you the maximum opportunity to complete this course successfully.
Information about your studies:
You can access My Studies through the RMIT website for information about timetables, important dates, assessment
dates, results and progress, Canvas etc. https://www.rmit.edu.au/students
Assessment:
Information on assessment including Special consideration, Adjustments to assessment, (eg. applying for an extension of time): https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment
Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy. https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/academic-integrity
Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the
skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life
experiences. https://rmit.service-now.com/navpage.do
Please speak to your teacher if you wish to discuss applying for Credit Transfer or RPL for the unit(s) of competency
addressed in this course. https://www.rmit.edu.au/students/student-essentials/enrolment/apply-for-credit
Course Overview: Access Course Overview