Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C3393 - Certificate III in Dental Assisting

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Dental Health Program Manager: Mr Nicholas Greer
Office hours: Monday to Friday 8:30 to 4:30 pm
Telephone +61 3 3941 14020
Email: nicholas.greer@rmit.edu.au  

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil

Course Description

 This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situation

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


 Refer to the elements


Details of Learning Activities

 A combination of learning activities will support student’s learning in this unit, such as

  • Facilitator led classroom based lecture and or workshop using PowerPoint Presentations
  • Demonstration and classroom discussion
  • Facilitator led practical clinical demonstration
  • Group discussions
  • Participation in group activities based on simulated workplace exercises
  • Online learning resources accessed via myRMIT Studies (BlackBoard)
    including online tests or quizzes
  • Practical clinical practice, peer evaluation/feedback session
  • Written classroom tasks
  • Self managed research to support completion of project.  


Teaching Schedule

This unit  is scheduled for delivery for both Trainee Groups and Non Trainee Groups.

Teaching schedule is per the timetable issued on Phase 1 Day1 and is also available on BlackBoard

Please note that timetable is subject to change at the discretion of RMIT; In this event notification will be provided to your student email

 

Session 1 - Diverse people lecture

Session 2 - Diverse people lecture/Workshop

 


Learning Resources

Prescribed Texts

Bird. D. & Robinson D (2014) Torres

978-1-4557-7451-7


References


Other Resources

Students will be able to access course information and learning materials through myRMIT and may be provided with additional materials in class. Lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.


Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
  • selected and used appropriate verbal and nonverbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses

Assessment

Assessment: Task 1

Cultural Diversity Portfolio

Assessment: Task 2

Workplace Assessment 1

Assessment: Task 3

Workplace Assessment 1

 

Assessment Mapping Matrix

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

1.1

X

 

 

1.2

X

 

 

1.3

X

X

X

1.4

 

X

X

2.1

X

 

 

2.2

 

X

X

2.3

X

X

X

3.1

 

X

X

3.2

X

X

X

3.3

 

X

X

3.4

X

X

X

4.1

 

X

X

4.2

X

 

 

4.3

X

X

X

4.4

X

 

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

Cultural Diversity Portfolio

Workplace Assessment 1

Workplace Assessment 1


Assessment Matrix

Refer to 'Overview of Assessment'

Other Information

Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:
• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.

Study and Learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development

Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please refer to http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.

Late Submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:
Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.

Plagiarism:
Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.
Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:
All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

 

 

Course Overview: Access Course Overview