Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: VE 2019

Class Number: All

Class Section: All

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C3393 - Certificate III in Dental Assisting

Course Contact: Ms. Suzanne Dellas Fatone

Course Contact Phone: +61 3 9341 1406

Course Contact Email: sue.fatone@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Program Manager:

Ms. Rachael Starr

9341 1420

rachael.starr@rmit.edu.au

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	CHCDIV001 Work with diverse people
Element:	1. Reflect on own perspectives
Performance Criteria:	1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness
Element:	2. Appreciate diversity and inclusiveness, and their benefits
Performance Criteria:	2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all
Element:	3. Communicate with people from diverse backgrounds and situation
Performance Criteria:	3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs
Element:	4. Promote understanding across diverse groups
Performance Criteria:	4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

On completion of this course, you will be able to;

Reflect on own perspectives
Appreciate diversity and inclusiveness
Communicate with people from diverse backgrounds and situation
Promote understanding across diverse groups

Details of Learning Activities

Students will be involved in the following learning activities to meet requirements for this competency:

Face to Face classes
Written classroom tasks
Demonstration and classroom discussion
Facilitator led practical clinical demonstration
Group discussions
Participation in group activities based on simulated workplace exercises
Clinical practice, peer evaluation/feedback session/completion of practical worksheets
Online learning via CANVAS
Self-managed research to support completion of Study Guides.
Students will be observed and assessed through their planned activities throughout the duration of the course

Teaching Schedule

As per Certificate III Timetable, which is issued as a hard copy on Induction Day and is also located in Canvas.

Learning Resources

Prescribed Texts

Bird.D & Robinson.D - (2017) Modern Dental Assisting 12th Edition - Elsevier-	9781437717297

Bird.D & Robinson.D - (2017) Modern Dental Assisting 12th Edition - Elsevier-

9781437717297

References

Other Resources

Students will be able to access course information and learning materials through CANVAS.

CANVAS is an online resource with the lesson plans for each unit. Within CANVAS are the session lessons plans, assessments, resources and other materials required for completion of each unit of competency.

Additional materials maybe provided in class and lists of relevant reference books, resources in the library and accessible Internet sites will be provided where possible. During the course, you will be directed to websites to enhance your knowledge and understanding of difficult concepts.

Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

undertaken a structured process to reflect on own perspectives on diversity
recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
selected and used appropriate verbal and nonverbal communication
recognised situations where misunderstandings may arise from diversity and formed appropriate responses

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Regular attendance is necessary. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and consist of theory and practical based tasks.

Assessment Tasks

Assessment: Task 1	Simulated Practical Assessment This is conducted at RMIT simulated dental teaching areas and student's knowledge and skills will be observed. Detailed information will be provided to students via canvas and during their class attendance Phase 4 Day 4. Students will attempt the workplace assessments under supervision of the assessor and they will be marked with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCDIV001 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result and students will receive verbal feedback on the day.
Assessment: Task 2	Workplace Assessment 1 This is conducted after Phase 3. RMIT will contact the student and the Workplace Assessor for discussion and scheduling of the suitable time for this assessment. Student knowledge and skills will be observed in the workplace. Detailed information will be provided via canvas and to students during their class attendance. Students will attempt the workplace assessments under supervision of the assessor and they will be markeded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCDIV001 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result. Student will receive verbal feedback on the assessments at the end of the workplace assessment.
Assessment: Task 3	Workplace Assessment 2 This is conducted after Phase 3. RMIT will contact the student and the Workplace Assessor for discussion and scheduling of the suitable time for this assessment. Student knowledge and skills will be observed in the workplace. Detailed information will be provided via canvas and to students during their class attendance. Students will attempt the workplace assessments under supervision of the assessor and they will be marked with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCDIV001 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result. Student will receive verbal feedback on the assessments at the end of the workplace assessment.
Assessment: Task 4	PART A Correction: Assessment Task 4 contains 7 online quizzes. Quiz 7 has a name error - Topic 7: Complains Management Knowledge Based Test. Online Quizzes x7 Students must access CANVAS to complete online quizzes. There are 3 attempts are allowed for each quiz and students must achieve 100%. All quizzes must be completed successfully in order to be deemed Satisfactory for this task.

Assessment: Task 1

Simulated Practical Assessment

This is conducted at RMIT simulated dental teaching areas and student's knowledge and skills will be observed. Detailed information will be provided to students via canvas and during their class attendance Phase 4 Day 4.

Students will attempt the workplace assessments under supervision of the assessor and they will be marked with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCDIV001 Assessment Overview.

All assessment criteria must be successfully completed in order to achieve a satisfactory result and students will receive verbal feedback on the day.

Assessment: Task 2

Workplace Assessment 1

This is conducted after Phase 3. RMIT will contact the student and the Workplace Assessor for discussion and scheduling of the suitable time for this assessment. Student knowledge and skills will be observed in the workplace. Detailed information will be provided via canvas and to students during their class attendance.

Students will attempt the workplace assessments under supervision of the assessor and they will be markeded with either a S (Satisfactory) or NYS (Not Yet Satisfactory) according to the assessment guidelines and criteria outlined in the CHCDIV001 Assessment Overview. All assessment criteria must be successfully completed in order to achieve a satisfactory result.

Student will receive verbal feedback on the assessments at the end of the workplace assessment.

Assessment: Task 3

Workplace Assessment 2

Student will receive verbal feedback on the assessments at the end of the workplace assessment.

Assessment: Task 4

PART A Correction:

Assessment Task 4 contains 7 online quizzes.

Quiz 7 has a name error - Topic 7: Complains Management Knowledge Based Test.

Online Quizzes x7

Students must access CANVAS to complete online quizzes. There are 3 attempts are allowed for each quiz and students must achieve 100%.

All quizzes must be completed successfully in order to be deemed Satisfactory for this task.

To be deemed competent you must demonstrate an understanding of all aspects required of the competency and will incorporate a variety of methods including knowledge and skill based tasks and activities. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks and you will be asked to personally demonstrate to your teacher/assessor the practical skills gained during this course to the relevant industry standards.

Assessment activities will occur throughout this course and feedback will be provided at regular intervals.

You will need to obtain Satisfactory (S) in all assessment tasks before a final grade of CA (Competency Achieved) can occur.

Students must pass each of the following assessment tasks to demonstrate competent.

Assessment Matrix

Elements/Performance Criteria Covered	Assessment 1	Assessment 2	Assessment 3	Assessment 4
1.1	X
1.2	X
1.3	X	X	X	X
1.4		X	X	X
2.1	X
2.2		X	X	X
2.3	X	X	X	X
3.1		X	X	X
3.2	X	X	X	X
3.3		X	X	X
3.4	X	X	X	X
4.1		X	X	X
4.2	X
4.3	X	X	X	X
4.4	X