Course Title: Provide customer service in a dry cleaning or laundry enterprise
Part A: Course Overview
Program: C3395 Certificate III in Dry Cleaning Operations
Course Title: Provide customer service in a dry cleaning or laundry enterprise
Portfolio: DSC Portfolio Office
Nominal Hours: 50
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Terms
Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG8017C |
Brunswick Campus |
TAFE |
350T Fashion & Textiles |
Face-to-Face or Workplace |
Term2 2017 |
Course Contact: Peter Bonnell
Course Contact Phone: +61 3 99259171
Course Contact Email: peter.bonnell@rmit.edu.au
Course Description
In this course you will acquire the skills and knowledge required to provide service to dry cleaning or laundry customers. It applies to interacting with customers to identify and satisfy customer requirements, including referral to appropriate personnel where applicable.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
MSTDC2001 Provide customer service in a dry cleaning or laundry enterprise |
Elements: |
1 Determine job requirements 2 Establish customer requirements 3 Interact with customer to process required service 4 Handle customer complaints |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Overview of Assessment
Assessment is ongoing throughout the course and will include activities to show theoretical understanding, practical demonstration and questioning. Full assessment briefs will be provided.
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