Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2019

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C3400 - Certificate III in Individual Support (Ageing, Home and Community)

Course Contact: Renee Costa

Course Contact Phone: +61 3 9925 0886

Course Contact Email: renee.costa@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

 

 

Course Description 

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This unit applies to all workers. 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

 


Details of Learning Activities

Learning Activities

 

This unit of competence is delivered and assessed with:

• CHCCOM005 Communicate and work in health or community services  

• CHCDIV001 Work with diverse people

• HLTWHS002 Follow safe work practices for direct client care 

 

Some of the examples of learning activities are:

• On campus classes

• Class exercises and discussions

• Experiential simulated activities

• Guest speakers

• Peer assisted learning

• Online learning activities & group discussions

• Work placement 

• Work place supervisor support and mentoring

 


Teaching Schedule

Session One: Introduction to aged care

  • Introduction to Aged Care
  • What is the Aged Sector
  • More about the Healthcare and Community Services Sector
  • Your role in the Aged Care Sector
  • Meeting the Team
  • Information on the funding environment

Session Two: Communication and Working Together

  • Communication and working together-Introduction
  • Communication in residential Aged Care Facilities
  • Different types of communication
  • Building Relationships
  • Industry and medical terminology
  • Communication and Cultural Barriers
  • Managing conflict
  • Workplace documents

Session Three: Diversity in Aged Care

  • Understanding Diversity
  • Diversity in Australia
  • Aboriginal Diversity
  • Aboriginal and Torres Strait Islander Diversity
  • Workplace Diversity
  • Valuing and respecting others
  • How to respond to diverse needs
  • Creating safe environments
  • Lifestyle and leisure
  • Self-reflection and self-awareness

Session Four: Legal and Ethical Requirements

  • Responsibilities of a PCA
  • Policies and Procedures
  • Duty of care
  • Aged Care Legislation
  • Residents rights
  • Dignity of risk
  • Breaches and mandatory reporting
  • Privacy breach
  • Occupational health and safety
  • Harassment and discrimination
  • Ethics
  • Values principle and beliefs
  • Conflict of Interest
  • Resolving a Conflict of interest 

Session Five: Safety

  • Safety Signs
  • Types of Emergencies
  • Falls recovery
  • Reporting incidents
  • Debriefing after an incident
  • Managing stress and fatigue

Session Six: Hazards and Risk management

  • Understanding hazards and risks
  • How to identify a hazard
  • How to assess a risk
  • Controlling hazards and minimising risks
  • How to use a lifting machine safely
  • Infection control
  • Fire hazards

Session Seven: Continuous Improvement

  • What is continuous improvement
  • Continuous improvement initiatives
  • Modelling change
  • Self-improvement
  • Continuing education

  

Session Eight: Practice session-Manual Handling

  • Hand washing techniques
  • PPE application and removal
  • Waste disposal of sharps & others
  • Cleaning of equipment

Session Nine: Practice session- Manual Handling

  • Introduction to the manual handling equipment
  • How to check for faults
  • How to maintain equipment
  •       Demonstration of manual handling equipment

Session Ten: Practice session- Manual Handling

  • Introduction to slide sheets
  • Demonstration and Practice of slide sheets
  • Cleaning Slide sheets

Session Eleven: Practice session- Manual Handling

  • More manual handling with lifting hoist and standing machines

Session Twelve: Practice session

  • How to assess risk’s
  • Role play with others regarding behaviours and risk with manual handling
  • Practice Communication skills with diverse groups

Session Thirteen: Practice session

  • Demonstration and practice with re positioning of a resident in bed
  • Demonstration and Practice on how to transfer a resident from bed to chair

Session Fourteen: Practice session

  • Demonstration and Practice on how to transfer a resident from chair to standing position
  • Practice using standing machine

Session Fifteen: Practice session

  • More practice using hoist
  • Demonstration and role play on how to apply infection control procedures

 

Session Sixteen: Assessment session

  • Assessment Manual Handling

Session Seventeen: Assessment session

  • Assessment  Workplace audit and Hazard reporting

Session Eighteen: Assessment session

  • Emergency Response

Session Nineteen: Assessment session

  • Assessment- PPE & Infection control procedures


Learning Resources

Prescribed Texts


References


Other Resources

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students


Overview of Assessment

Overview of Assessment 

This unit of competency is delivered and assessed with the following units of competency:

 

• CHCCOM005 Communicate and work in health or community services  

• CHCLEG001 Work legally and ethically 

• HLTWHS002 Follow safe work practices for direct client care 

 

There will be three forms of assessment including knowledge quizzes, simulated assessments and practical assessments undertaken in the work place.

 

The assessment tasks are as follows:

Task 1: Knowledge quiz

Task 2: Workplace documentation (Hazard audit)

Task 3: Practical demonstration (Meal assistance)

Task 4: Practical demonstration (Manual handling)

Task 5: Practical demonstration (Leisure & lifestyle)

Task 6: Simulation activity (Emergency response)

 


Assessment Tasks

Assessment tasks

 

Task 1: Knowledge quiz

Your knowledge quiz is broken up into multiple, smaller, module quizzes that make up one assessment task. This assessment task allows you to demonstrate your knowledge of legal and ethical requirements, workplace health and safety, diversity and communication principles.  Each question group contains a mixture of question types; including multiple choice, true/false and matching questions that all relate to work relevant scenarios.

 

Task 2: Workplace documentation (Hazard audit)

This task requires you to participate in a safety inspection, identify a hazard, assess risk and make recommendations for improvement.

 

Task 3: Practical demonstration (Meal assistance)

In this task, you are required to demonstrate your ability to support a resident with meal assistance according to their individual care plan.

 

Task 4: Practical demonstration (Manual handling)

In this task, you are required to demonstrate your ability to safely transfer a resident within an aged care facility, using a lifting machine.

 

Task 5: Practical demonstration (Leisure & lifestyle)

In this task, you are required to demonstrate your ability to support a resident with one of their lifestyle and leisure activities within the aged care residential facility.

 

Task 6: Simulation activity (Emergency response)

In this task, you are required to demonstrate your organisation’s emergency response procedures and complete an incident report.


Assessment Matrix

Students have access to the marking rubric for each assessment task via the canvas shell

 

Course Overview: Access Course Overview