Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 3340

Class Section: WFV1

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: GEDU6077C

Course Title: Work with diverse people

Important Information:

This course is delivered and assessed in a cluster with;

  • CHCCOM005 Communicate and work in health or community services  
  • CHCLEG001 Work legally and ethically 
  • HLTWHS002 Follow safe work practices for direct client care 

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C3401 - Certificate III in Individual Support (Ageing)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email: Gwen.Cawsey@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This unit applies to all workers.

 


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases 1.2 Work with awareness of own limitations in self and social awareness 1.3 Use reflection to support own ability to work inclusively and with understanding of others 1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work 2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness 2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people 3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence 3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible 3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties 4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity 4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations 4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. 

 


Details of Learning Activities

Learning Activities:

This course is delivered and assessed in a cluster with;

  • CHCCOM005 Communicate and work in health or community services  
  • CHCLEG001 Work legally and ethically 
  • HLTWHS002 Follow safe work practices for direct client care 
Some of the examples of learning activities are: • Intensive workshops • Class exercises and discussions • Experiential simulated activities • Guest speakers • Peer assisted learning • Online learning activities & group discussions • Work placement  • Work place supervisor mentoring     


Teaching Schedule

Session 1

  • Duty of Care
  • Privacy and confidentiality
  • Follow communication protocols with different with different people and lines of authority
  • Mandatory Reporting
  • Cultural diversity
  • Communicating with people from diverse backgrounds

Session 2

  • Legal and ethical practices
  • Australian system of law
  • Incident reporting
  • Progress note writing
  • Manual handling
  • Assessment information

Session 3

  • Duty of Care
  • Privacy and confidentiality
  • Follow communication protocols with different people and lines of authority
  • Mandatory Reporting
  • Cultural diversity
  • Communicating with people from diverse backgrounds
  • Follow safe work practices

Session 4

  • Reflect on own safe work practices
  • Appreciate diversity and inclusiveness and the benefits
  • Incident reporting
  • Progress note writing
  • Manual handling
  • Assessment information


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.


Assessment Tasks

Assessment Task 1: Workplace Health and Safety (WHS) Knowledge Quiz 1

Assessment Task 2: Legal and Ethical responsibilities Knowledge Quiz 2

Assessment Task 3: Communication and Working together Knowledge Quiz 3

Assessment Task 4:  Practical Assessment Task 1 – Direct Observation Situations

Assessment Task 5: Knowledge Assessment Task 2 – Reflection Questions and Answers

Assessment Task 6: Practical Assessment Task 3 – Risk Assessment


Assessment Matrix

Students have access to the marking rubric for each assessment task via the Canvas shell

Other Information

Work Integrated Learning  Throughout the program you will undertake two days per week of supervised work placement which will assist you to develop the skills and knowledge required to work as a personal care assistant. In preparation for work placement you will be required to sign a tri-party Work Integrated Learning agreement.   You will need to purchase two RMIT polo tops for work placement.   Early Termination of Placement Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement. Possible reasons for such decisions may include, but are not limited to:   • failure to follow processes required for safety • breach of client or patient confidentiality • failure to comply with the instructions of supervisors • or other unprofessional behaviour   Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.   Police Check Evidence of a current National Police Records Check (with no disclosures) must be provided prior to commencing the program.  Once enrolled RMIT will facilitate your application via fit2work. You are responsible for the associated costs.    Commonwealth Statutory Declaration It is a requirement that all students who undertake Aged Care placement must supply a current Commonwealth Statutory Declaration.   Immunisations It is recommended that all students who undertake Aged Care placement comply with the Department of Health immunisation guidelines.   Attendance It is expected that you will attend all intensive face to face sessions and work placement days to maximum your learning opportunities.   Extension Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.   

Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances.   

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.   

Complaints

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints. Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally.    The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Course Overview: Access Course Overview