Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2019
Class Number: 5948
Class Section: BENE
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6078C
Course Title: Communicate and work in health or community services
Important Information:
This course is delivered and assessed in a cluster with;
• CHCLEG001 Work legally and ethically • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client careSchool: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C3401 - Certificate III in Individual Support (Ageing)
Course Contact: Gwen Cawsey
Course Contact Phone: +61 3 9925 4581
Course Contact Email: Gwen.Cawsey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
|
Element: |
1. Communicate effectively with people |
|
Performance Criteria: |
|
|
Element: |
2. Collaborate with colleagues |
|
Performance Criteria: |
|
|
Element: |
3. Address constraints to communication |
|
Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
|
Element: |
4. Report problems to supervisor |
|
Performance Criteria: |
|
|
Element: |
5. Complete workplace correspondence and documentation |
|
Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
|
Element: |
6. Contribute to continuous improvement |
|
Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.
Teaching Schedule
Session 1 | Communicate effectively with people Collaborate with colleagues Address constraints to communication Identify and respond to legal requirements Recognise potential or actual breaches and report according to organisation procedures Reflect on own perspectives Role play |
Session 2 | Report problems to supervisor Refer unresolved conflict situations to supervisor Follow safe work practices for direct client care Follow safe work practices for manual handling |
Session 3 | Complete workplace correspondence and documentation Follow safe work practices for infection control Communicate with people from diverse backgrounds and situations Promote understanding across diverse groups Identify any client-related risk factors or behaviours of concern, report them to designated persons, and record them according to workplace procedures |
Session 4 | Contribute to continuous improvement Appreciate diversity and inclusiveness, and their benefits Identify and meet ethical responsibilities Contribute to workplace improvements |
Session 5 | Identify and take opportunities to contribute to the review and development of policies and protocols Identify the scope and nature of own legal rights and responsibilities Role play |
Session 6 | Recognise own personal values and attitudes and consider ensuring non-judgemental practice |
Session 7 | Identify the scope and nature of own ethical responsibilities Use communication skills to avoid, defuse and resolve conflict situations |
Session 8 | Manual Handling Identify lines of communication between organisation and other services Role play |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Task 1: Hazard report
Task 2: Role play
Task 3: Manual Handling
Task 4: Knowledge quiz
Task 5: Knowledge quiz
Task 6: Scenario quiz (ethics)
Task 7: Scenario quiz (diversity)
Task 8: Cluster quiz
Assessment Matrix
Students will have access to a marking rubric for reference at the time assessment tasks are distributed.
Other Information
Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview