Course Title: Communicate and work in health or community services
Part B: Course Detail
Teaching Period: VE 2020
Class Number: 3764
Class Section: WFV0
For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.
Course Code: GEDU6078C
Course Title: Communicate and work in health or community services
Important Information:
This course is delivered and assessed in a cluster with;
• CHCLEG001 Work legally and ethically • CHCDIV001 Work with diverse people • HLTWHS002 Follow safe work practices for direct client careSchool: 375T Vocational Design and Social Context
Campus: City Campus
Program: C3401 - Certificate III in Individual Support (Ageing)
Course Contact: Gwen Cawsey
Course Contact Phone: +61 3 9925 4581
Course Contact Email: Gwen.Cawsey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM005 Communicate and work in health or community services |
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Element: |
1. Communicate effectively with people |
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Performance Criteria: |
1.1 Use verbal and non-verbal communication to enhance understanding and demonstrate respect 1.2 Communicate service information in a manner that is clear and easily understood 1.3 Confirm the person’s understanding 1.4 Listen to requests, clarify meaning and respond appropriately 1.5 Exchange information clearly in a timely manner and within confidentiality procedures |
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Element: |
2. Collaborate with colleagues |
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Performance Criteria: |
2.1 Listen to, clarify and agree timeframes for carrying out workplace instructions 2.2 Identify lines of communication between organisation and other services 2.3 Use industry terminology correctly in verbal, written and digital communications 2.4 Follow communication protocols that apply to interactions with different people and lines of authority |
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Element: |
3. Address constraints to communication |
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Performance Criteria: |
3.1 Identify early signs of potentially complicated or difficult situations and report according to organisation procedures 3.2 Identify actual constraints to effective communication and resolve using appropriate communication strategies and techniques 3.3 Use communication skills to avoid, defuse and resolve conflict situations |
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Element: |
4. Report problems to supervisor |
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Performance Criteria: |
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Element: |
5. Complete workplace correspondence and documentation |
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Performance Criteria: |
5.1 Complete documentation according to legal requirement and organisation procedures 5.2 Read workplace documents relating to role and clarify understanding with supervisor 5.3 Complete written and electronic workplace documents to organisation standards 5.4 Follow organisation communication policies and procedures for using digital media 5.5 Use clear, accurate and objective language when documenting events |
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Element: |
6. Contribute to continuous improvement |
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Performance Criteria: |
6.1 Contribute to identifying and voicing improvements in work practices 6.2 Promote and model changes to improved work practices and procedures in accordance with organisation requirements 6.3 Seek feedback and advice from appropriate people on areas for skill and knowledge development 6.4 Consult with manager regarding options for accessing skill development opportunities and initiate action |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks. Note: All learning activities are delivered via remote learning in Semester 2, 2020.
Teaching Schedule
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session 1
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Cluster 1 Introduction into the sector CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care. |
· Duty of Care · Privacy and confidentiality · Follow communication protocols with different people and lines of authority · Mandatory Reporting · Cultural diversity · Communicating with people from diverse backgrounds · Follow safe work practices |
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Session 2
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Cluster 1 Introduction into the sector CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care. |
· Legal and ethical practices - Australian system of law · Incident reporting · Progress note writing · Manual handling · Assessment information |
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Session 3
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Cluster 1 Introduction into the sector CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care.
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· Duty of Care · Privacy and confidentiality · Follow communication protocols with different people and lines of authority · Mandatory Reporting · Cultural diversity · Communicating with people from diverse backgrounds · Follow safe work practices |
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Session 4
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Cluster 1 Introduction into the sector CHCCOM005 Communicate and work in health or community services CHCLEG001 Work legally and ethically CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care.
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· Reflect on own safe work practices · Appreciate diversity and inclusiveness and the benefits · Incident reporting · Progress note writing · Manual handling · Assessment information |
Learning Resources
Prescribed Texts
References
Other Resources
The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
www.rmit.edu.au/students/study-support/learning-lab
The Study Support Hub
https://www.rmit.edu.au/students/study-support/study-support-hub
English for uni workshops
https://www.rmit.edu.au/students/study-support/workshops/english-uni-workshops
Overview of Assessment
Assessments will include a combination of tasks including knowledge questions and case study analysis.
Assessment Tasks
Knowledge quiz - Workplace Health and Safety
Knowledge Quiz - Legal and Ethical
Knowledge quiz - Communication
Practical Observations
Knowledge assessment - Reflection
Practical - Risk Assessment
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.
The assessment matrix is located in Canvas, at the end of each assessment task.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview