Course Title: Promote team effectiveness

Part A: Course Overview

Program: C4114

Course Title: Promote team effectiveness

Portfolio: BUS

Nominal Hours: 50.0

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


650T TAFE Business

Face-to-Face or Workplace

Term1 2008,
Term2 2008,
Term1 2009

Course Contact: Sylvia Baroutis

Course Contact Phone: +61 3 9925 5469

Course Contact Email:

Course Description

This unit specifies the outcomes required of frontline managers to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

BSBFLM412A Promote team effectiveness


1.  Plan to achieve team outcomes

1. Team purpose, roles, responsibilities, goals, plans and objectives are identified, established and documented in consultation

2. Team members are supported in meeting expected outcomes


2.  Develop team cohesion

1. Opportunities are provided for input of team members into planning, decision making and operational aspects of work teams

2. Team members are encouraged and supported to take responsibility for own work and to assist each other in undertaking responsibilities

3. Feedback is provided to team members to encourage, value and reward individual and team efforts and contributions

3.  Participate in and facilitate work team

1.Team members are actively encouraged to participate in and take responsibility for team activities and communication process

2. The team is given support to identify and resolve problems which impede its performance

3.  Own contribution to work team serves as a role model for others and enhances the organisation's image within the work team with clients/customers

4.  Liaise with management

1. Communication with line manager/management is kept open at all times

2. Information from line management is communicated to the team

3. Unresolved issues, concerns and problems raised by the team/team members are communicated to line manager/management to ensure action is taken

4. Unresolved issues, concerns and problems related to the team/team members raised by line managers/management are followd up to ensure action is taken

Learning Outcomes

Overview of Assessment

Students must demonstrate an understanding of all elements of a particular competency to be deemed competent. Assessment methods have been designed to measure achievements of each competency in a flexible manner. Assessments will incorporate a variety of methods: online exercises and activities, group work and an in-class test.  Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition to the assessments, formative feedback is provided to the students throughout the duration of the course

Learning activities will include class-based discussions, exercises, small group work, online activities, reading and reflection on various activities, together with independent and group research in order to develop competency including the underpinning skills and knowledge.