Course Title: Communicate in the workplace
Part B: Course Detail
Teaching Period: Term2 2008
Course Code: EMPL5395C
Course Title: Communicate in the workplace
School: 650T TAFE Business
Campus: City Campus
Program: C4169 - Certificate IV in Financial Services (Accounting)
Course Contact : Janet McDonald
Course Contact Phone: (03) 99255134
Course Contact Email:janet.mcdonald@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None.
Course Description
This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external, and for giving, receiving and recording information.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSICGEN301A Communicate in the workplace |
Element: |
1. Use a range of techniques to gain workplace information |
Performance Criteria: |
Instructions are followed and, where necessary, questions are asked to clarify what is required. Information is accessed from record systems and used according to instructions. Organisational procedures and policies related to workplace information are understood and implemented appropriately. Information is acquired and used appropriately for its purpose. Information is received orally using effective telephone techniques where necessary. Clarification is sought from appropriate personnel, as required. |
Element: |
2. Communicate information to others using a range of techniques |
Performance Criteria: |
Clear speech and language appropriate to the audience are used when communicating information. Information is accurately conveyed. Understanding of information is confirmed. Contributions are made to team discussions and informal meetings. Routine correspondence is prepared following industry and organisation standards. Numbers are used to carry out calculations as required. |
Element: |
3. Interact with others to achieve workplace outcomes |
Performance Criteria: |
Effective verbal and non-verbal communication techniques are used to convey messages and information. Communication with people from diverse backgrounds is based on respect and sensitivity. Own role in achieving workplace outcome is defined. Cooperation and negotiation skills are used to fulfil workplace requirements and solve problems. Constructive contributions are made to group decision making processes. |
Element: |
4. Record workplace information as required |
Performance Criteria: |
Workplace forms and documents are completed, either manually or electronically, in a clear, concise and easy to read format. Workplace records are kept up-to-date. |
Learning Outcomes
Please refer to Elements of Competency.
Details of Learning Activities
Learning activities may include class-based discussions, exercises, readings, role plays, group presentations and independent research.
Teaching Schedule
Full time students only | ||
Week beginning | Content | Requirements |
Week 1 - 7 Jul | Course overview & Introduction to Hub |
|
Week 2 - 14 Jul |
Workplace Communication Communication processes, non verbal communication and effective listening . |
Chapter 1 |
Week 3 - 21 Jul |
Workplace Communication Communication barriers, multicultural communication, ethics in communication. |
Chapter 1 |
Week 4 - 28 Jul |
Workplace Documents Organise workplace information Business Writing Portfolio - Online forum opens this week (closes 5pm Friday Week 5) |
Chapter 13 |
Week 5 - 4 Aug |
Workplace Documents Business writing, improving business writing. |
Chapter 14 |
Week 6 - 11 Aug |
Workplace Documents Writing business letters, business language and plain English. |
Chapter 15 |
Week 7 - 18 Aug |
Workplace Documents Writing memos, short reports and referencing. RMIT report writing requirements. Letter Writing Activity due |
Chapter 16 |
Week 8 - 25 Aug |
Workplace Documents Writing emails and online communication. Business Writing Portfolio - Telephone Message Activity conducted. |
Chapter 17 |
1 Sep Mid Semester Break | ||
Week 9 - 8 Sep |
Workplace Documents Business writing for an audience. |
Chapter 21 |
Week 10 - 15 Sep |
Implement and maintain effective workplace relationships. Negotiation and conflict management. |
Chapter 4 & Chapter 5 |
Week 11 - 22 Sep |
Organise and manage meetings. In class meeting 1 Business Writing Portfolio due. |
Chapter 10 |
Week 12 - 29 Sep |
How teams work and work with the team. In class meeting 2 |
Chapter 6 |
Week 13 - 6 Oct |
Deliver and monitor service to customers In class meeting 3 |
Chapter 8 |
Week 14 - 13 Oct | Speaking in public and presenting information | Chapter 11 |
Week 15 - 20 Oct | Group Presentations & Group Portfolio due |
|
Week 16 - 27 Oct | Course Revision | All chapters |
Week 17 - 3 Nov | Exam - closed book | All chapters |
Week 18 - 10 Nov | Review |
Part time students only | |||
Week beginning | Content | Requirements | Delivery |
Week 1 - 7 Jul |
Course Introduction Communication - Hub |
In class | |
Week 2 - 14 Jul | Workplace Communication Communication processes, non verbal communication and effective listening. |
Chapter 1 |
On-line |
Week 3 - 21 Jul | Workplace Communication Communication barriers, multicultural communication, ethics in communication. |
Chapter 1 | On-line |
Week 4 - 28 Jul | Workplace Documents Organise workplace information Business Writing Portfolio - Online forum opens this week (closes 5pm Friday Week 5) |
Chapter 13 | On-line |
Week 5 - 4 Aug |
Workplace Documents Business writing, improving business writing. |
Chapter 14 | In class |
Week 6 - 11 Aug | Workplace Documents Writing business letters, business language and plain English. |
Chapter 15 | On-line |
Week 7 - 18 Aug | Workplace Documents Writing memos, short reports and referencing. RMIT report writing requirements. Letter Writing Activity due |
Chapter 16 | On-line |
Week 8 - 25 Aug |
Workplace Documents Writing emails and online communication. Business Writing Portfolio - Telephone Message Activity conducted. |
Chapter 17 | In class |
1 Sep Mid Semester Break | |||
Week 9 - 8 Sep | Workplace Documents Business writing for an audience. |
Chapter 21 | On-line |
Week 10 - 15 Sep |
Implement and maintain effective workplace relationships. Negotiation and conflict management. |
Chapter 4 & 5 | On-line |
Week 11 - 22 Sep |
Organise and manage meetings. Meeting of groups Business Writing Portfolio due. |
Chapter 10 | In class |
Week 12 - 29 Sep | How teams work and work with the team. | Chapter 6 | On-line |
Week 13 - 6 Oct | Deliver and monitor service to customers | Chapter 8 | On-line |
Week 14 - 13 Oct | Speaking in public and presenting information | Chapter 11 | On-line |
Week 15 - 20 Oct | Group Presentations & Group Portfolio due | In class | |
Week 16 - 27 Oct | Course Revision | All chapters | In class |
Week 17 - 3 Nov | Exam | All chapters | In class |
Week 18 - 10 Nov | Feedback & review |
Learning Resources
Prescribed Texts
Dwyer, J. 2006, The Business Communication Handbook, 7th edn. Pearson Education Australia, Frenchs Forest, NSW |
1741033926 |
References
Other Resources
Overview of Assessment
Students must demonstrate competency in all elements of this course to be deemed competent. Assessment methods have been designed to measure achievement of competency in a flexible manner. Assessment will incorporate a variety of methods: involving students working on team projects, giving team presentations and preparing group portfolios, creating individual reports and undertaking an end-of-semester exam. Due to the complex nature of this competency, students may be required to demonstrate competency in any element more than once. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. In addition, formative assessment and feedback will be provided to students throughout the course.
Formative assessment may include class-based discussions, exercises, readings, role plays and meetings, together with independent research in order to develop competency including the underpinning skills and knowledge.
Assessment Tasks
Letter writing activity (10%)
Students will be required to create a letterhead and letter based on a set of instructions. The letter must be typed and completed individually.
Business Writing Portfolio (30%)
Students will complete a portfolio of documents which includes specific times created both within and outside of the classroom. The documents will focus on applying the business communication theory presented in class to specific business situations. All entries must be typed and completed individually.
Group Presentation and Portfolio (30%)
Students will complete a 10 minute in-class oral presentation. Topics will be negotiated with the teacher in Week 11. Students will also submit a portfolio of documents including the minutes taken during formal meetings held to discuss the content of their presentation.
All students must participate in the planning and delivery of both the oral presentation and the portfolio.
End of Semester Exam (30%)
Students will complete a final exam comprising short answer questions and case study activities which focus on the student’s ability to demonstrate the skills and knowledge as set out in the Evidence Guide. The exam will be closed book and completed individually.
Assessment Matrix
Course Overview: Access Course Overview