Course Title: Communicate in the workplace
Part B: Course Detail
Teaching Period: Term2 2010
Course Code: EMPL5580C
Course Title: Communicate in the workplace
School: 650T TAFE Business
Campus: City Campus
Program: C4169 - Certificate IV in Financial Services (Accounting)
Course Contact : Callie Harvey
Course Contact Phone: +61 3 9925 5772
Course Contact Email:callie.harvey@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 30
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
There are no pre-requisites or co-requisites for this unit.
Course Description
This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external, and for giving, receiving and recording information.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSICGEN301B Communicate in the workplace |
Element: |
Communicate information to others using a range of techniques. |
Performance Criteria: |
Clear speech and language appropriate to the audience are used when communicating information Information is accurately conveyed Understanding of information is confirmed Contributions are made to team discussions and informal meetings Routine correspondence is prepared following industry and organisation standards Numbers are used to carry out calculations as required |
Element: |
Interact with others to achieve workplace outcomes. |
Performance Criteria: |
Effective verbal and non-verbal communication techniques are used to convey messages and information Communication with people from diverse backgrounds is based on respect and sensitivity Own role in achieving workplace outcome is defined Cooperation and negotiation skills are used tofulfil workplace requirements and solve problems Constructive contributions are made to group decision making processes |
Element: |
Record workplace information as required. |
Performance Criteria: |
Workplace forms and documents are completed, either manually or electronically, in a clear, concise and easy to read format Workplace records are kept up-to-date |
Element: |
Use a range of techniques to gain workplace information |
Performance Criteria: |
Instructions are followed and, where necessary, questions are asked to clarify what is required Information is accessed from record systems and used according to instructions Organisational procedures and policies related to workplace information are understood and implemented appropriately Information is acquired and used appropriately for its purpose Information is received orally using effective telephone techniques where necessary Clarification is sought from appropriate personnel, as required |
Learning Outcomes
Details of Learning Activities
Learning activities may include class-based discussions, exercises, role plays, workplace simulation activities, group presentations and independent research.
Teaching Schedule
| Week | Content |
Text reference |
| Week 1 | Course overview: Introduction to the Learning Hub; RMIT requirements - report writing | |
| Week 2 | Element 1: Use a range of techniques to gain workplace information |
pp 9 - 25 |
| Week 3 |
Element 1: Use a range of techniques to gain workplace information Acquire information and use it appropriately |
pp 26 - 33 |
| Week 4 |
Element 1: Use a range of techniques to gain workplace information Receive information orally Seek clarification for appropriate personnel |
pp 34 - 37 |
| Week 5 |
Element 2: Communicate information to others using a range of techniques Use clear speech and language appropriate to the audience Convey information accurately Confirm understanding of information |
pp 39 - 47 |
| Week 6 |
Element 2: Communicate information to others using a range of techniques Contribute to team discussions and informal meetings |
pp 48 - 51 |
| Week 7 |
Element 2: Communicate information to others using a range of techniques Prepare routine correspondence Use numbers to carry out calculations |
pp 52 - 59 |
| Week 8 |
Element 3: Interact with others to achieve workplace outcomes Use effective verbal and non-verbal communication techniques |
pp 62 - 69 |
| Week 9 |
Element 3: Interact with others to achieve workplace outcomes Communicate respectfully with people from diverse backgrounds Define own role in achieving workplace outcomes |
pp 70 - 76 |
| Week 10 |
Element 3: Interact with others to achieve workplace outcomes Use cooperation and negotiation skills to solve problems Make constructive contributions to group decision-making |
pp 77 - 80 |
| Week 11 |
Element 3: Interact with others to achieve workplace outcomes Make constructive contributions to group decision-making |
pp 80 |
| Week 12 |
Element 4: Record workplace information as required Complete workplace forms and documents |
pp 82 - 86 |
| Week 13 |
Element 4: Record workplace information as required Complete workplace forms and documents |
pp 86 - 89 |
| Week 14 |
Element 4: Record workplace information as required Keep workplace records up-to-date |
pp 90 - 92 |
| Week 15 | Completion of observation/portfolio work in order to achieve competency for the unit (CA or NYC) | |
|
Week 16 Week 17 |
Graded assessment - Written questioning Review |
The total number of scheduled hours of teaching, learning and assessment involved in this course will include all planned activities. This may incorporate face-to-face classes, lectures, workshops and seminars; wherever possible workplace visits, online learning and other forms of structured teaching and learning. The total scheduled hours includes the amount of effort required to undertake, evaluate and complete all assessment requirements, including observation of work performance, discussions with supervisors and others providing third party evidence and one on one and group assessment sessions with students.
Learning Resources
Prescribed Texts
Robertshawe, P., FNSICGEN301B Communicate in the Workplace, Software Publications Pty Ltd, 2007 |
1-74123-759-9 |
References
Other Resources
Overview of Assessment
Assessment may incorporate a variety of methods including technical requirements documentation, homework, assignments, group and/or individual projects, in class exercises, written and practical tests, problem solving exercises, presentations, direct observation of actual and simulated work practice, presentation of a portfolio of evidence which may comprise documents, and/or photographs and/or video and audio files, review of products produced through work-based or course activities.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment Tasks
The Training Package competency standard FNSICGEN301B Communicate in the Workplace requires that:
’For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on underpinning knowledge and skills and other methods as required.’
In order to conform to the requirements of this unit, participants should attend at least 80% of classes in order for observation of processes and procedures to be undertaken in class time.
Continuous assessment of participants will be undertaken by observation of a range of activities (both oral and written) during class time (Weeks 1 - 15) for participants to be assessed as either Competent (CA - Competency Achieved) or Not yet competent (NYC).
Participants who achieve competency by Week 15 will be eligible to elect to sit for a graded assessment in Week 16. Participants who are assessed as Not yet competent (NYC) in Week 15 will be ineligible to sit for a graded assessment in Week 16.
The Graded Assessment in Week 16 will take the form of written questions and/or case studies.
Assessment Matrix
The Graded Assessment (Week 16) will be graded according to the following grades:
| Grade | Grade Description |
| CA | Competency Achieved |
| CC | Competent with Credit |
| CDI | Competent with Distinction |
| CHD | Competent with High Distinction |
Course Overview: Access Course Overview