Course Title: Resolve disputes
Part A: Course Overview
Program: C4170
Course Title: Resolve disputes
Portfolio: BUS
Nominal Hours: 25.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
BAFI5127C |
City Campus |
TAFE |
650T TAFE Business |
Workplace |
Term1 2007,
Term1 2008 |
Course Contact: Seymour Jacobson
Course Contact Phone: +61 3 9925 1563
Course Contact Email: seymour.jacobson@rmit.edu.au
Course Description
Resolve disputes covers the skills and knowledge involved in resolving disputes between customers and organisations in the financial services industry.
Pre-requisite Courses and Assumed Knowledge and Capabilities
This unit is co-delivered and assessed with:
SOSK5140C Participate in negotiations
National Competency Codes and Titles
National Element Code & Title: |
FNSICGEN404A Resolve disputes |
Elements: |
Establish that a dispute exists |
Finalise dispute |
|
Investigate the dispute and determine the action to be taken |
|
Resolve dispute |
Learning Outcomes
Refer to performance elements and performance criteria.
Overview of Assessment
Assessment may incorporate a variety of methods including a group simulation of a workplace negotiation based activity, a group simulation of conflict / dispute resolution, exploring dispute handling procedures in a financial services setting, a verbal presentation and a written formal business report and tests.
You will receive ongoing feedback on your progress in the course. Feedback on assessment will be given in a timely manner. You will be informed about how to improve your performance in the competency/course and what you need to do to be deemed competent or to gain a pass in the assessment.