Course Title: Provide specific information to clients

Part A: Course Overview

Program: C4207 Certificate IV in Optical Dispensing

Course Title: Provide specific information to clients

Portfolio: SEH Portfolio Office

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS5417C

City Campus

TAFE

155T Vocational Health and Sciences

Face-to-Face or Internet or Workplace

Term2 2009,
Term2 2010

Course Contact: Timothy Haigh

Course Contact Phone: +61 3 9925 4846

Course Contact Email: timothy.haigh@rmit.edu.au



Course Description

This unit covers the skills required to identify client information needs and provide appropriate information

Pre-requisite Courses and Assumed Knowledge and Capabilities

None



National Competency Codes and Titles

National Element Code & Title:

HLTCOM301B Provide specific information to clients

Elements:

1. Establish relationship with the client

2. Identify client information needs

3. Provide specific information

4. Provide prepared information to promote access to services


Learning Outcomes


Overview of Assessment

Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.