Course Title: Allocate treatment appointments according to priority
Part B: Course Detail
Teaching Period: Term2 2012
Course Code: DENT5279C
Course Title: Allocate treatment appointments according to priority
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C4209 - Certificate IV in Dental Assisting
Course Contact: Eleanor Schroeder
Course Contact Phone: +61 3 9341 1412
Course Contact Email: eleanor.schroeder@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit must be assessed after successful achievement of pre-requisites:
- HLTAMBFC301C Communicate with clients and colleagues to support health care
- HLTFA301C Apply first aid
Course Description
This unit of competency HLTDA416B Allocate treatment appointments according to priority and provides you with the skills and knowledge to “Provide an effective and efficient triaging service for clients seeking emergency dental care”.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
HLTDA416B Allocate treatment appointments according to priority |
Element: |
1. Obtain and record client data 1.1 Actively encourage clients to provide complete information without embarrassment or hesitation
2. Establish priority level of care 2.1 Advise immediately operator or an appropriate person if a client may be at risk
3. Communicate options available to clients and carers 3.1 Assist with the management of client expectations regarding waiting times for emergency care
|
Performance Criteria: |
1.1 Actively encourage clients to provide complete information without embarrassment or hesitation 2.1 Advise immediately operator or an appropriate person if a client may be at risk 3.1 Assist with the management of client expectations regarding waiting times for emergency care
|
Learning Outcomes
To actively encourage clients to provide complete information without embarrassment or hesitation
To record relevant information accurately and legibly
To assist clients and/or carers to complete data forms as required
To check accuracy of information with the client or where appropriate carer/guardian
To collate charts and records for operator
To maintain client confidentiality
To advise immediately operator or an appropriate person if a client may be at risk
To advance the level of priority for clients who require immediate attention
To identify clients who are given priority but do not require referral to an oral surgeon or other hospital specialist
To identify clients who present with pain but do have a risk of serious medical or dental complication
To assist with the management of client expectations regarding waiting times for emergency care
To manage questions in relation to the emergency visit To provide guidance to clients who are not in pain and present for non-urgent treatment
To facilitate alternative non-urgent dental services
Details of Learning Activities
Facilitator leads class discussion and class activities based on the student’s clinical experience based on the following topics.
Topic 1: General Principles of Triage.
What is Triage?
Triage Assessment.
Safety at Triage.
Dental Triage Treatment.
Australian Triage Scale: Descriptors for Categories
Re-Triage and Medical Emergency
Topic 2: Effective Triage Communication
Patients code of behaviour
Communication and managing stress
Management General of Triage patients and dental practice resources
Topic 3: Types of Dental Trauma
Dental Pain
Mucosal lesions
Swelling
Dental Abscess
Unable to open mouth
Bleeding
Dental Infections
Surgical Complications
Fractured Teeth
Avulsed Teeth
Maxillofacial Trauma
Topic 4: Types of Dental Triage Patients
Children.
Medically comprised patients.
Socially compromised patients.
Elderly.
Victims of assault.
Motor car/Motor bike casualties.
Topic 5. Triage Assessment.
Step 1: Identify the dental problem.
Step 2: Put the emergency plan into action.
Topic 6: Patient Triage Records
Patient Record (computerised and or paperbased)
Health problems
Teaching Schedule
Attendance to RMIT Building 154 Level 3 2 pm to 5 pm 3 September 2012.
Learning Resources
Prescribed Texts
There are no prescribed textbooks. |
References
Bird, D., Robinson, D. (2012) Modern Dental Assisting 10th Ed. W.B. Saunders, Sydney. |
Other Resources
APAN - Group - Application Navigation: https://community.apan.org/es/p/whix08.aspx/
Calling Triple Zero: http://www.ambulance.vic.gov.au/Education/Calling-Triple-0/Calling-Triple-0.html/
Clinical Pathway:Approach To The Patient With Dental Trauma http://www.ebmedicine.net/topics.php?paction=showTopicSeg&topic_id=32&seg_id=606\
Dental Emergencies & Trauma http://www.exodontia.info/DentalTrauma.html\
Dental Trauma Animation Video http://www.yourpracticeonline.com.au/dental-trauma-video.html\
Emergency Dental Management Online: http://www.edmo.net.au/index.aspx\
Guidelines for Triage Education and Practice: http://www.sgnor.ch/uploads/tx_frptaggeddownloads/edupack_Triage_ATS.pdf\
Review of the Dental Trauma Guide; an interactive guide to evidence-based trauma management
http://www.nature.com/ebd/journal/v12/n4/fig_tab/6400830f3.html\
The Facial Surgery: http://www.thefacialsurgery.com/photogallery.html\
Virtual Ambulance Tour: http://www.ambulance.vic.gov.au/Education/Interactive-Activities.html\
Overview of Assessment
To successfully complete the unit of competency the student must complete and submit the following:
- Self-assessment form
- Third Party Evidence form completed by the Workplace Supervisor
- Case Study
Assessment Tasks
To successfully complete the unit of competency the student must complete the following:
- Self-assessment form
- Third Party Evidence form by Workplace Supervisor
- Case study
A NYC (Not Yet Competent) result is managed as follows:
- The marked coversheet will provide the student on what questions to resubmit.
- The student will have two weeks to submit the resubmission from the date of receiving the resubmission.
- The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched.
- The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.
Please note: Failure to undertake the above mentioned to achieve a CA result for the assessment will result in a student being deemed NYC and requiring re-enrolment incurring additional fees and a meeting with the Program Coordinator.
Assessment Matrix
Other Information
Please Note: Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Website http://www.rmit.edu.au/students/specialconsideration\ where they believe factors beyond their control have affected their academic performance.
Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application.
Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days).
Course Overview: Access Course Overview