Course Title: Administer a practice

Part B: Course Detail

Teaching Period: Term2 2012

Course Code: OFFC5189C

Course Title: Administer a practice

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C4209 - Certificate IV in Dental Assisting

Course Contact: Ms. Eleanor Schroeder

Course Contact Phone: +61 3 9314 1412

Course Contact Email: eleanor.schroeder@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisities and co-requisities

Course Description

This unit of competency describes the skills and knowledge required to provide administration for a clinical health practice according to the size and scale of the business


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTCOM405B Administer a practice

Element:

1. Establish and maintain administrative systems

2. Conduct financial administration

3. Follow practice management strategies

4. Administer personnel management strategies

 

Performance Criteria:

1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems
2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded
3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings are attended
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements
4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines

 


Learning Outcomes


1.1 Identify and perform routine tasks
1.2 Follow policies and procedures are followed
1.3 Use resources appropriately
1.4 Establish administrative systems

2.1 Administer financial procedures of the business
2.2 Maintain systems for financial documentation
2.3 Record information for financial reports is recorded

3.1 Follow operational strategies
3.2 Follow marketing strategies
3.3 Attend meetings are attended
3.4 Monitor stock levels and supplies
3.5 Comply with statutory and regulatory requirements

4.1 Follow human resource strategies
4.2 Administer payroll and employee records
4.3 Follow diversity guidelines


Details of Learning Activities

 Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.

The student completes workplace experience at the front desk of a dental practice and completes the workbook based on workplace experiences and self research.
                                                                                                                                                                                                                                                                                                                       Student to complete Oral Presentation (via Power Point) and gain further information of dental administration issues during the oral presentations.


Teaching Schedule

 

Administer a Practice 1: 27 September 2012 (11:00 - 17:00)

Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.

1.Establish & maintain administrative systems: (including Routine tasks,
Policies and Procedures, Workplace Resources and Establish admin systems.

2. Conduct Financial Administration: (including Administer financial procedures                                                                                                                                                                    Maintain systems and Record information.
 

3. Follow practice management strategies: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs

 

Administer a Practice 2: 25 October 2012 (09:00 - 13:00)

Facilitator led HLTCOM405B Administer a practice: via Power Point presentation and classroom discussion and small group activity.

1. Follow practice management strategies continues: (including Operational strategies,
Marketing strategies, Attend meetings, Monitor stock and Comply with stat / regulatory reqs).

2. Administer personnel management strategies: (including Human resource strategies,                                                                                                                                 Payroll/Employee records and Diversity guidelines).
 

Administer a Practice 3: 29 November 2012 (09:00 - 13:00)

Oral presentations
Students present their Administer a Practice oral presentations of their dental practice.


Learning Resources

Prescribed Texts

There are no prescribed texts.


References


Other Resources

ADA Human Resources Manual for dental practices

ADA Privacy Manual for dental practices

 Australian Dental Association Vic Branch (2005) Systematic Operating Procedures A manual for infection control and operational safety for the dental practice. http://www.adavb.net/OrderFromUs/tabid/462/language/en-AU/Default.aspx#fmPWd2bWULhw\

Workplace Administration Manual

Dental Office Management – Ellen Dietz

The Administrative Dental Assistant – Linda J Gaylor

Bridges, G. (2006) Dental Reception and Practice Management (1st Ed.) Blackwell Mucksgaard UK. (e-book available via RMIT Library website)

Dental Board of Australia Dental Guidelines on Dental Records

Dunning, D. & Lange, B. (2008) Dental Practice Transition A Practice Guide to Management (1st Ed.) Wiley & Blackwell USA. (e-book available via RMIT Library website)

Business Administration for the Dental Assistant – Ann Erlich

Guide to Front Desk Office Administration – ICDC Publishing

Practice Management for the Dental Team – Betty Ladley Finkbeiner


Online References

Australian Dental Association: http://www.ada.org.au\

Australian Taxation Office: http://www.ato.gov.au\

Business Victoria: http://www.business.vic.gov.au/BUSVIC/HOMEPAGE

Dental Board of Australia: http://www.dentalboard.gov.au

Worksafe Victoria: http://www.worksafe.vic.gov.au/wps/wcm/connect/wsinternet/WorkSafe\
 


Overview of Assessment

This assessment comprises of a written assessment, oral presentation and third party evidence (Workplace Training Record Book).


Assessment Tasks

 

The student completes workplace experience at the front desk of a dental practice and completes the workbook based on workplace experiences and self research.
Student is to complete written assessment and complete the Oral Presentation (via Power Point) and gain further information of dental administration issues during the oral presentations.
 

The student Refer to the Student Handbook for RMIT policies and protocol for submission of task.


Assessment Matrix

Other Information

Please Note: Students may apply for, Special Consideration (as per information provided in the Student Handbook) via the RMIT Website http://www.rmit.edu.au/students/specialconsideration\ where they believe factors beyond their control have affected their academic performance. Special consideration must be lodged prior to or within 48 hours of the scheduled assessment time or assessment submission date. Special consideration is not granted automatically on application. Application for extension of time for submission of work (where the assessment tasks will be submitted within seven days).

  A NYC (Not Yet Competent) result for the written assesment and the oral presentation assessment is managed as follows: The marked coversheet will provide the student on what questions to resubmit. The student will have two weeks to submit the resubmission from the date of receiving the resubmission. The student will submit the original marked assessment (including original marked coversheet) and the resubmission answers that have been researched. The student with a resubmission is strongly advised to contact the principal teacher to clarify any aspects of the resubmission or arrange for a private tutorial.

Please note: Failure to undertake the above mentioned to achieve a CA result for the assessments will result in a student being deemed NYC and requiring result in re-enrolment incurring additional fees and a meeting with the Program Coordinator.

Course Overview: Access Course Overview