Course Title: Communicate in the workplace
Part A: Course Overview
Program: C4210
Course Title: Communicate in the workplace
Portfolio: BUS
Nominal Hours: 30.0
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
EMPL5580C |
City Campus |
TAFE |
650T TAFE Business |
Face-to-Face |
Course Contact: Arie Herrnstadt
Course Contact Phone: +61 3 9925 5897
Course Contact Email: arie.herrnstadt@rmit.edu.au
Course Description
This unit covers the fundamental communication skills needed to work in any sector of the finance industry. It includes the skills needed for interacting with customers, internal and external and for giving, receiving and recording information.
This course is clustered with MKTG5801C Sell Financial Products and Services
Pre-requisite Courses and Assumed Knowledge and Capabilities
There are no pre-requisites and co-requisites for this course.
National Competency Codes and Titles
National Element Code & Title: |
FNSICGEN301B Communicate in the workplace |
Elements: |
1. Use a range of techniques to gain workplace information |
2. Communicate information to others using a range of techniques |
|
3. Interact with others to achieve workplace outcomes |
|
4. Record workplace information as required |
Learning Outcomes
Overview of Assessment
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment 1: Questionnaire on communication skills relevant to selling financial products
Assessment 2: Sales simulation using communication and sales skills
Assessment 3: Written responses to customer enquiries
Assessment 4: Sales simulation using communication and sales skills
Assessment 5: Final graded test/exam