Course Title: Collect, assess and use information
Part B: Course Detail
Teaching Period: Term2 2010
Course Code: ACCT5236C
Course Title: Collect, assess and use information
School: 650T TAFE Business
Campus: City Campus
Program: C4210 - Certificate IV in Financial Services
Course Contact : Clem Simonetto
Course Contact Phone: +61 3 9925 5426
Course Contact Email:clem.simonetto@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 10
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
Collect, assess and use information covers the skills needed for obtaining information and presenting it in an appropriate format.
This unit is delivered and assessed in conjunction with:
FNSICCUS401B Deliver a professional service to customers which covers the knowledge and skills needed for understanding, clarifying, and meeting the customers needs and expectations and those functions associated with the provision of quality and professional service to customers;
and FNSICCUS402B Maintain customer relationship which covers the skills needed to maintain an ongoing relationship with customers and retain the business.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
FNSICGEN403B Collect, assess and use information |
Element: |
FNSICGEN403B/01 Clarify the requirements for the information |
Performance Criteria: |
1. Scope and purpose for which the information is required are clarified. |
Element: |
FNSICGEN403B/02 Collect and organise the information |
Performance Criteria: |
1. Identify sources of information. |
Element: |
FNSICGEN403B/03 Analyse and draw conclusions, if necessary |
Performance Criteria: |
1. Information/data is interpreted and analysed. |
Element: |
FNSICGEN403B/04 Present information in an appropriate format |
Performance Criteria: |
1. Information is presented in an appropriate format. |
Learning Outcomes
Details of Learning Activities
To achieve the learning outcomes of the course students are required to participate in the learning activities listed below:
• Simulated workplace activities, assignments, working in groups, completion of reports and analysis of written work
• Completion of tutorial exercises consisting of practical problems, short answer questions, multiple choice, case studies and extension exercises;
• Attendance, participation and discussion in class;
• Optional consultation with academic staff;
• Completion of three (3) assessment tasks as indicated below.
Teaching Schedule
| Week beginning | Topics Assessment tasks | Assessment tasks |
| Week 1 | Introduction to personal finance | |
| Week 2 | Introduction to personal finance | |
| Week 3 | Introduction to personal financial statements |
|
| Week 4 | Introduction to personal financial statements | |
| Week 5 | Introduction to personal financial statements | |
| Week 6 | Class Test | Class Test |
| Week 7 | Define what constitutes a “bank”, “financial institution”, “customer” and “banking business” |
|
| Week 8 | Major principles governing bank/finance lending decisions | |
| Week 9 | Assess the practices for bank/finance loan |
|
| Week 10 | Detail the characteristics of personal lending and other customer facilities | |
| Week 11 | Individual assignment - case study exercise | Case study exercise |
| Week 12 | Concepts of General Insurance, The Importance of Insurance to Individuals, General Insurance Contracts |
|
| Week 13 | Insurance Contracts, Utmost Good Faith, Duty of Disclosure, Cancellations and Renewals | |
| Week 14 | Insurance Products, Sum Insured, Excesses | |
| Week 15 | Taxes & Levies, Stamp Duty, Fine Service Levy (FSL), Goods and Services Tax (GST) | |
| Week 16 | Group assignment - case –study exercise 2 | Case–study exercise 2 |
| Week 17 | Feedback on assessment |
Learning Resources
Prescribed Texts
References and Further Readings |
References
Other Resources
Learning support materials are made available on the Online Learning Hub www.rmit.edu.au/online.
Access to an Internet connected computer outside of class times – Internet connected computers are available in the Business Portfolio labs on Level 3 of Building 108, 239 Bourke Street Melbourne.
Overview of Assessment
Assessment tasks will include the following:
1. Class test that requires you to use financial information and prepare basic financial reports.
2. An individual assignment that requires you to assess a customer or customers’ financial needs prior to providing the customer with a service based on a financial product commonly delivered by a bank or financial organization.
Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Students will be provided with feedback throughout the course to check their progress.
Assessment Tasks
The assessment will consist of:
1. Class test comprising 20% of the assessment of the unit. It will be conducted in week 6.
2. A case study exercise requiring students to assess a customer or customers’ financial needs prior to providing the customer with a services based on a financial product commonly delivered by a bank of financial organization. This will comprise 50% of the assessment for the course.
3. A group assignment requiring students working in groups to research a general insurance product that meets the general insurance, personal and finance needs of a client. This will comprise 30% of the assessment for the course
Competency and grading requirements:
To be deemed competent students must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.
All competency based assessments for this course must be completed to achieve CA. Each assessment task will also carry a numerical weighting to be used for grading purposes. The grade applied to this weighting will only be awarded if a CA has been achieved in all compulsory assessment tasks.
If a student has been marked NYC (Not Yet Competent) in any of the assessment tasks, the weighting will carry no value until the student has obtained CA. If a CA is achieved on re-assessment then a maximum mark of 50% of the original weighting will be granted for that assessment.
Reassessments will only be granted to students who were either unsuccessful in the first attempt or have an approved special consideration application.
This unit is co-delivered and co-assessed with the following units of competency:
MKTG5749C Deliver a professional service to customers
MKTG5750C Maintain customer relationship
Assessment Matrix
| FNSICGEN403B Collect, assess and use information | Class Test | Individual case study | Group assignment – case study |
| Element 1 Clarify the requirements for the information |
Y | Y | Y |
| Element 2 Collect and organise the information |
Y | Y | Y |
| Element 3 Analyse and draw conclusions, if necessary | Y | Y | Y |
| Element 4 Present information in an appropriate format |
Y | Y | Y |
Other Information
This unit is co-delivered and co-assessed with the following units of competency:
MKTG5749C Deliver a professional service to customers
MKTG5750C Maintain customer relationship
Course Overview: Access Course Overview