Course Title: Ensure team effectiveness

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: EMPL5627C

Course Title: Ensure team effectiveness

School: 650T TAFE Business

Campus: City Campus

Program: C4210 - Certificate IV in Financial Services

Course Contact : Seymour Jacobson

Course Contact Phone: +61 3 9925 1563

Course Contact

Name and Contact Details of All Other Relevant Staff

Vivien Wong (course coordinator)
Tel: 9925 5494

Seymour Jacobson
+61 3 9925 1563

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit specifies the outcomes required by frontline managers to facilitate all aspects of team work within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating team work and actively engaging with the management of the organisation.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502A Ensure team effectiveness


BSBWOR502A/01 Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives
1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators and goals for work team
1.3 Support team members in meeting expected performance outcomes


BSBWOR502A/02 Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


BSBWOR502A/03 Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes
3.2 Support the team in identifying and resolving work performance problems
3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders


BSBWOR502A/04 Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders
4.2 Communicate information from line manager/management to the team
4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders
4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

Refer to performance elements and performance criteria.

Details of Learning Activities

  • Students are required to attend all classes to complete activities and in class assessments.
  • For the duration of the semester each student will work in a team. Students will be assessed on their contribution to the team and their participation in class activities.
  • The class activities provide an opportunity to develop skills and apply theory to real life situations.

The learning activities students will take a role in are

  • Case studies
  • Project work
  • Collaborative classroom activities
  • Team activities
  • Peer interaction
  • Games and simulations
  • Reflection and discussion
  • Reading the text book
  • Accessing materials on line

Teaching Schedule

Weekly Schedule, Sem 2_ 2009

Week beginningTopic Reswources Performance criteria 
Week 1 - 6 JulyCourse Overview Introduction to Organisations & Management Text: Dickie & DickieCornerstones of ManagementCh 1- Dickie & DickieThe opportunities of management BSBWOR502A/01
Week 2 - 13 JulyLearning Styles & Theory Study Skills RMIT Learning Skills Unit Learning Lab Online Learning Hub BSBWOR502A/02 BSBWOR502A/03
Week 3 - 20 JulyGroup & Team Theory Ch 11- Dickie & DickieManaging in groups BSBWOR502A/02 BSBWOR502A/03
Week 4 - 27 JulyPlanning & Goal Setting Ch 4- Dickie & DickiePlanning

BSBFWOR502/01     BSBWOR502A/02

Week 5 - 3 AugOnline: Communication, Feedback and Presentation Skills Ch 10 - Dickie & DickiePlanning BSBWOR502A/02 BSBWOR502A/03 BSBWOR502A/04
Week 6 - 10 AugOnline: Communication, Feedback and Presentation Skills Ch 6- Dickie & DickiePlanning BSBWOR502A/03 BSBWOR502A/04
Week 7 - 17 AugAssessment Task 1In Class Test - Closed BookMandatory Attendance Assessment Task 2 Distributed  BSBWOR502A/01 BSBWOR502A/02 BSBWOR502A/03 BSBWOR502A/04
Week 8 - 24 AugProject management & Meetings/Team Meetings Ch 19 - de Janasz Project management BSBWOR502A/01 BSBWOR502A/02
                          Mid semester break (Student vacation) 31st Aug to 4th Sep   
 Week 9 - 7 SeptDecision Making and Problem Solving/Team Meetings Ch 9- Dickie & DickieDecision making BSBWOR502A/02, BSBWOR502A/03 BSBWOR502A/04
 Week 10 - 14 Sept

Assessment Task 2; In Class Activity Due Mandatory Attendance

 BSBWOR502A/01 BSBWOR502A/02 BSBWOR502A/03 BSBWOR502A/04
 Week 11 - 21 SeptOnline: Motivation Ass 3 Distributed - OnlineLearning HubCh 8- Dickie & DickieMotivatingBSBWOR502A/02 BSBWOR502A/03
 Week 12 - 28 SeptConflict Management/Negotiations/Team MeetingsAssessment 2 Individual Report Due

Ch 12- Dickie & Dickie Conflict in organisations Ch 9

– de JanaszNegotiation

 Week 13 - 5 OctFeedback and facilitating teams/Team MeetingsCh 17 - de Janasz Coaching and providing feedback for improved performanceBSBWOR502A/02 BSBWOR502A/03 BSBWOR502A/04
 Week 14 - 12 OctPresentation Skills/Team MeetingsLearning Hub BSBWOR502A/04
 Week 15 - 19 Oct

Assessment Task 3; Group Project and Individual Presentation Due

Mandatory Attendance

 BSBWOR502A/01 BSBWOR502A/02 BSBWOR502A/03 BSBWOR502A/04
 Week 16 - 26 Oct

Online Team Meetings/ Group Report Assessment Task 3 Group Reflective Paper Due



Learning Resources

Prescribed Texts

Dickie, L & Dickie, C 2006, Cornerstones of Management, Tilde Publishing, Australia.


de Janasz, S, Dowd, K & Schneider, B 2006, Interpersonal Skills in Organizations, 2e, McGraw-Hill Irwin, New York.

Other Resources

Overview of Assessment

Assessment will incorporate a variety of methods including in class exercises, written tests, presentations and case studies. Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks


  • Assessment will incorporate a variety of methods including in-class exercises, written tests, presentations and projects working in teams and as individuals.
  • Students are required to attempt all assessments and be rated as competent against all performance criteria and gain at least 50% mark value overall to pass the course.
  • Students are advised that they are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met.

Assessment Tasks
The teacher may assess a student verbally. A student may be asked to meet with the teacher and discuss their assignment to clarify material, their contribution to a group assessment, or validate the underpinning skills and knowledge required for competency assessment.

Important Point: All assessments are graded. To pass the course, students must submit all assessments, achieve competency in all course elements and gain at least 50% mark value overall.

Assessment Task 1
In class test – Closed
BookWeek 7
Individual Mark Value 30%

Individual assessment. Test takes place during class time. Test time 2 hours and reading time of 15 minutes. This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work
• BSBWOR502A/04 Liaise with stakeholders

Assessment Task 2
In-class group activity and individual report
In-class activity week 10
Individual Report due week 12 Mark value 30%

Individual report - prepare a 1500 word report based on an in-class group activity conducted in Week 10 (attendance mandatory). This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work
• BSBWOR502A/04 Liaise with stakeholders

Assessment Task 3 - Small team management project
Group project and Individual presentation due week 15
Report due week 16
Group project - Group Mark Value 10%; Individual presentation mark value 10%
Reflection report – Group mark value 10%

This project is designed to simulate some of the team management issues that occur in workplaces on a regular basis. Assessment for this project includes participation in minuted meetings, peer assessment and a group report.

This assessment addresses competency elements:
• BSBWOR502A/01 Establish team performance plan
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work
• BSBWOR502A/04 Liaise with stakeholders

Assessment 4
Team Skills Observation and online participation
Individual Mark Value 10%

During the semester you will be expected to show your effectiveness as a team member through your participation in a variety of class activities. Your effectiveness as a team member will be assessed by your peers and teacher in class and group activities. The following criteria will be used:
• Demonstrates reliability
• Communicates constructively
• Listens actively
• Participate actively
• Treats others in a respectful and supportive manner
• Shows commitment to the team
(adapted from – Brounstein, M 2002, Managing Teams for Dummies, Wiley Publishing, New York.)

This assessment addresses competency elements:
• BSBWOR502A/02 Develop and facilitate team cohesion
• BSBWOR502A/03 Facilitate team work

Grading All assessments are graded. To pass the course, students must submit all assessments, achieve competency in all course elements, and gain at least 50% mark value overall.

Grade Mark Description
HD >= 80 High Distinction (Competency Achieved)
DI 70 - 79 Distinction (Competency Achieved)
CR 60 - 69 Credit (Competency Achieved)
PA 50 - 59 Pass (Competency Achieved)
NN < 50 Fail (Not Yet Competent)
CA Not Applicable Competency Achieved
NYC Not Applicable Not Yet Competent

Assessment Matrix

Students will be assessed directly against a mixture of the elements and performance criteria that comprise the competency.

Performance elementTask 1Task 2Task 3Task 4
BSBFLM512A/01Establish team performance plan     x    x    x    x
BSBFLM512A/02Develop and facilitate team cohesion     x    x    x    x
BSBFLM512A/03Facilitate team work     x    x    x    x
BSBFLM512A/04Liaise with stakeholders     x    x    x    x

Other Information

Teacher Contact
Out of class communication to all students will occur using the RMIT student email and/or the Blackboard. It is essential that you check your email and the Blackboard prior to attending each class.
Consultation times will be made available to you in the first week of classes. Consultations may also be arranged via email.

Self Managed Learning
The student will be required to undertake research and assessment practice outside of regular class times. Exercises are provided to the student to facilitate their learning in a self-paced manner and form part of the overall achievement of the competencies in this course. Students are reminded that they are expected to spend an equal amount of time outside of class, furthering their understanding of the concepts being taught, as they do in class to be deemed competent in this course.
Academic Administration Procedures
Students who require general assistance should, in the first instance, approach their class teacher. Secondly, students should contact the course coordinator and lastly, the program coordinator.

Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. it also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.

For further information including “Plagiarism (and how to avoid it): Resources for Students” please refer to the Plagiarism section of the RMIT Policies, available at in the Plagiarism Policy section.

For information relating to the penalties for plagiarism and cheating, please refer to Regulation 6.1.1 Student Discipline available at;ID=1db54sd7vspz;STATUS=A;SECTION=2;PAGE_AUTHOR=Andrea%20Syers
Penalties include official reprimand, recording of a failure result or expulsion from the University.

The originality verification software Turnitin (see, may be used on assessments in this course.

To support you with issues associated with the honesty and full referencing of external work presented in assignments, please visit the University website for Academic Integrity:

Specifically, support resources for yourself as a student to ensure that your submitted assessment accurately represents your work are provided at:

Submission of written work/assessment
All of your written work must conform with RMIT’s guidelines “Written Reports And Essays: Guidelines For Referencing And Presentation In RMIT Business” which can be found at:

All of your written assessment must be lodged by the due date in the format specified for the particular assessment task. Written assessment must have a footer containing: student number, student name, course code, title of assessment and teacher’s name.

Staple your assignment. Please do not place in plastic binders or plastic pockets.

Attach a signed Assignment Cover Sheet to each submission of written work or assessment. Cover Sheets are available near the lifts on Level 13 or from

You must keep a copy of your assignment/written work, which can be produced if the original is lost or damaged.

Supervised Assessment
Unless otherwise instructed by your class teacher, course coordinator or invigilator, the following conditions apply to your supervised assessments:
• All answers are written in blue or black pen only. Answers written in other colours or pencil will not be marked, excluding diagrams.
• The only materials which may be brought into the assessment room are blue or black pens, pencil, eraser and correction fluid. Items such as electronic dictionaries, mobile phones, electronic devices, written material and paper are not to be brought into the assessment room. It is a breach of assessment conditions to have any unauthorized materials or equipment in the assessment room.
• Assessment papers, questions and other material provided by the University are not to be removed from the assessment room.
• There is no communication of any kind with any person either inside or outside the assessment venue, apart from the assessment supervisor/invigilator or course teachers.

Special Consideration
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment. Special Consideration can be applied for to obtain a classroom-based deferred assessment, eg: test or a role play.

You may apply for special consideration up to and no later than 48 hours (2 working days) after the date of the classroom based assessment. Forms are available from BTS Reception on Level 13 or from

Grounds for special Consideration may include illness, accident, bereavement, hardship/trauma. All supporting documentation must be included with your application. Completed forms must be submitted to the Hub on Level 4 Building 108. Further information can be accessed from 

Non and Late Submission of Work
If you do not attempt an assessment or meet an assessment deadline and have not been granted Special Consideration, you will not receive a mark for the assessment and be deemed NYC (Not Yet Competent).

Appealing Assessment
You are entitled to appeal assessment results. Any appeal should be submitted to the Course Co-ordinator Student Liaison, Seymour Jacobson not more than 10 days after receiving notice of the result for the assessment. Please refer to RMIT Policy – Appeal Against Assessment Result available at

Course Overview: Access Course Overview