Course Title: Sell products and services
Part A: Course Overview
Program: C4212 Certificate IV in Optical Dispensing
Course Title: Sell products and services
Portfolio: SEH Portfolio Office
Nominal Hours: 18
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.Course Code |
Campus |
Career |
School |
Learning Mode |
Teaching Period(s) |
MKTG7821C |
City Campus |
TAFE |
155T Vocational Health and Sciences |
Face-to-Face or Internet or Workplace |
Term2 2009 |
Course Contact: Timothy Haigh
Course Contact Phone: +61 3 9925 4846
Course Contact Email: timothy.haigh@rmit.edu.au
Course Description
This unit involves the skills, knowledge and attitudes required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses the key selling skills from approaching the customer to closing the sale. It requires a basic level of product knowledge.
Pre-requisite Courses and Assumed Knowledge and Capabilities
None
National Competency Codes and Titles
National Element Code & Title: |
WRRS1B Sell products and services |
Elements: |
1. Apply product knowledge 2. Approach customer 3. Gather information 4. Sell benefits 5. Overcome objections 6. Close sale 7. Maximise sales opportunities |
Learning Outcomes
Overview of Assessment
Assessment may consist of examinations, quizzes, practical demonstration, work based assessment or simulation, submission of your learning and assessment guide and assignments.